2 of 2 Service Delivery Jobs in Warrington

Centre while effectively handling customer complaints and feedback. Day to day: Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify … provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues. Prepare ...

13.47 p/h - 40 hours per week Temporary – 2 months We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk/CAFM Coordinator to support a key client contract. This is a busy, site-based role requiring strong … lifecycle of reactive works between the Facilities Team and end users Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance Proactively identify and help implement ...