energetic Provisioning Manager to join a thriving telecoms business. This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible … Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to … the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that more »
reactive services within remit, detailed planning of work with Integral engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and servicedelivery management To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities … business Essential Qualifications & Experience: 2+ years working within a work order/scheduling/mobile resource planning environment; FM is advantageous Experience in coordinating servicedelivery in a mobile field force environment, including parts management and subcontract service delivery. Experience of working in a customer servicemore »
reactive services within remit, detailed planning of work with Integral engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and servicedelivery management To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities … business Essential Qualifications & Experience: 2+ years working within a work order/scheduling/mobile resource planning environment; FM is advantageous Experience in coordinating servicedelivery in a mobile field force environment, including parts management and subcontract service delivery. Experience of working in a customer servicemore »
join our team in the North West region. The Senior Network Planner will provide leadership, subject matter expertise and guidance, assuring the development and delivery of resilience, emergency, winter and sever weather response plans. The Senior Network Planner will also lead in liaison with local resilience forums (LRFs) and … escalating to the Network Availability Manager any issues which cannot be addressed. To proactively analyse the effectiveness of existing plans and arrangements in meeting service level expectations and implement improvement initiatives; manage risks and issues that affect delivery. Proactively liaise with regional Operations colleagues (e.g. ServiceDelivery and Scheme Delivery) and wider internal and external stakeholders to optimise network availability and minimise the impact of planned and unplanned events on customers. Take responsibility for the health and safety of the wider teams and yourself by challenging, reporting and acting on any unsafe activities or conditions. more »
