17 of 17 Service Delivery Jobs in Warrington

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs More ❯

enterprise connectivity. You’ll build and optimise scalable sales processes, drive new business, and expand existing relationships across mid-market and enterprise clients. Working closely with Marketing, Product, and Service Delivery, you’ll ensure Communicate’s network propositions from SD-WAN to full-fibre connectivity deliver tangible outcomes for our customers. This role combines strategic influence with hands … Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup & Resilience: Exposure to Veeam, Datto, Acronis, Azure Backup, and business continuity solutions More ❯

2nd/3rd Line Support Engineer – £28,000/£35,000 per annum – Warrington Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. In this role you will play a vital part in supporting … hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You’ll be a key part of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation. Key Responsibilities/Skills: Technical Support & Issue Resolution Provide 2 and … line support across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate documentation and updates. Liaise with clients, colleagues, and third-party vendors to troubleshoot and resolve issues. Maintenance and Monitoring Perform regular maintenance of client networks, systems, and services using RMM More ❯

complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely … when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we More ❯

projects on behalf of the companies we partner with. Senior Meeting Room Technology Engineer Role summary/purpose of the job The Workplace Technology Group teams sit within the Service Delivery function and ensure that the core Workplace technology runs efficiently, reliably, and is kept up to date and continues to meet the needs of the firm. Key … the Team Lead into the expansion and improvement of meeting room technology/communication platforms Undertake and advise on complex analytical tasks across engineering, business ONBS15076788/1 and delivery leadership Analyses service and component availability, reliability, maintainability, and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service … Meeting/Conference platforms (MS Teams, Zoom, Google Meet, WebEx) Meeting room equipment (Crestron MTR, Surface Hub, Lifesize, Audio Devices) H323/SIP Video Interop Technologies, e.g., PEXIP Content Delivery Networks e.g. Teams Enterprise Voice/Direct Routing Desirable Meeting room booking systems (Condeco) Microsoft Exchange Online Desirable Qualifications ITIL Service Management Foundation certification (or equivalent) MCSA, MCSE More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our … services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing at … customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote control More ❯

demonstrations, Proof of Concept (PoC) & proposals. Technically lead on a range of products from profile assessments to solution design, implementation, training, customer handover and support, assisting our project management, service delivery management and sales functions. While not a dedicated SAM Consultant role, the successful candidate will possess sufficient Microsoft Licensing expertise to deliver Microsoft ELP and SAM Maturity … Assessment services. Consult customers to help them understand what is required for successful deployment of products. Day-to-day running of multiple assignments. Ensure the successful technical delivery of projects, assisting project managers to maintain timescales and budgets. Identify any risks or issues and ensure they are reported in a timely manner so they can be managed to a More ❯

adoption of cutting-edge solutions across the United Kingdom. Working on complex engagements to supply best in class technology solutions across KPMG UK, this team is responsible for the delivery of cutting-edge technical solutions and trusted to get it right first time. KPMG is one of the world's largest and most respected consultancy businesses, we've supported … a BAU roadmap of enhancements to our live products, aligned to our evolving business technology requirements. All deliveries are underpinned by security, risk, and compliance and supported by our Service Operations team. What will you be doing as a Product Owner – Microsoft Power Platform Lead point of contact for all activities relating to the successful use and operation of … with the technical team within Digital Labs to assess, configure, manage and implement new technologies and updates/changes Own and manage product roadmaps in collaboration with Digital Labs, Service Delivery, Strategy & Architecture, Security, Desktop, Facilities, and Global product teams Support delivery of product enhancements/upgrades and new solutions within KPMG’s Programme and Project Management More ❯

and sales teams. Key Responsibilities: * Lead technical discovery sessions, assessments, and workshops to understand customer challenges and requirements. * Assist in developing tailored solutions by mapping customer needs to our service offerings. * Deliver compelling presentations and demonstrations that showcase the value of our managed services and technology solutions. * Support the sales team with pre-sales activities, including proposal creation, RFP … decisions and best practices. * Stay up to date with emerging industry trends, managed services, and best practices to ensure relevant recommendations. * Collaborate with internal teams, including sales, engineering, and service delivery, to align technical solutions with business objectives. * Contribute to the continuous improvement of our pre-sales processes and methodologies. Limited Required Skills & Experience: * Technical Knowledge: An understanding More ❯

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with searching for a ServiceNow Developer (HRSD/Payroll) on a contract basis. We’re looking for an experienced ServiceNow Developer with a strong background in HR Service Delivery (HRSD) to work on payroll-related projects. Key Responsibilities: Develop and enhance More ❯

educate them on our products, and turn them into long-term satisfied customers. Excellent Collaborator You will be working closely with our Head of Sales – Enterprise & Maritime, Solution Engineer, Service Delivery Coordinator, Procurement Manager, Sales Coordinator, Finance, and third-party business partners about technical product presentations and presales briefings that will equip you when meeting customers. If you More ❯

About the Role We’re looking for an Innovation Partner to help shape the future of legal service delivery. This is a unique opportunity to sit at the intersection of law, technology, and innovation — supporting lawyers to work smarter, embrace new tools, and deliver even better outcomes for clients. You’ll play a key role in driving engagement, adoption More ❯

You will lead and manage infrastructure projects both for their UK and international offices as well as ensuring all the systems are running optimally with a keen eye on service delivery. You will use your hands on skills in MS365, VMWare, Servers and Networking to share knowledge and develop the team. What We’re Looking For We would expect More ❯

platform, driving improvements in scalability, resilience, and developer productivity. You’ll collaborate closely with other engineers, architects, and product teams to evolve our cloud-native platform, enabling rapid, secure delivery of innovative financial products. This role is ideal for an experienced platform or DevOps engineer who thrives on automation, system reliability, and working in an event-driven, service … containerised and serverless systems using Lambda, ECS and EKS Championing reliability and security, embedding best practices in identity management, network design, and compliance Collaborating with development squads to optimise service delivery, improve environment consistency, and evolve shared infrastructure patterns Contributing to architectural decisions, helping shape the future of our platform to support multi-region scalability and regulatory resilience … Standout candidates will also... Have contributed to large-scale, event-driven, or serverless architectures Understand regulated fintech environments, particularly FCA/PCI DSS Be experienced with GitOps and infrastructure delivery pipelines (e.g. ArgoCD) Be familiar with cost optimisation and performance tuning in cloud environments Demonstrate leadership in technical initiatives or mentoring junior engineers Benefits Competitive salary 30 days holiday More ❯

Operations team across the UK and Europe - a critical function ensuring our technology estate remains reliable, secure, and aligned with our business goals. You’ll oversee the design and delivery of enterprise IT solutions, manage hybrid datacentre and multicloud environments, and provide expert guidance for complex technical incidents, all while leading a team of 11 talented professionals. This role … continuous improvement across our IT landscape. 🏡 Your day-to-day responsibilities Lead and inspire a team of 11 Technical Operations professionals across the UK and Europe. Oversee the design, delivery, and performance of enterprise IT solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (Azure/AWS … Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. 🏡 Skills & Experience Required Strong team leadership and management skills. Extensive knowledge More ❯

paced, enterprise environment. Role Overview You will be responsible for delivering day-to-day technical support and maintenance for production and development systems, ensuring smooth IT operations and effective service delivery. The position involves both onsite and remote support across a range of technologies. Key Responsibilities Provide Level 1 and Level 2 technical support for hardware, software, and network … including imaging and deployment Diagnose and resolve desktop hardware faults Provide mobile support (iOS and Android) Offer basic printer setup and maintenance support Maintain a high standard of customer service and timely issue resolution Requirements Proven background in IT support within a corporate or enterprise environment Strong technical knowledge of Windows 10, Microsoft Office Suite, and standard desktop technologies More ❯

keep projects on track. Facilitate effective communication between technical teams, business units, and external partners. Ensure infrastructure solutions meet performance, security, and scalability requirements. Manage vendor relationships, contracts, and service delivery. Conduct post-project reviews and implement lessons learned. Provide an overview of the status of the project, including key milestones achieved, any deviations from the original plan, and … critical thinking skills; knows how to ask the right questions. Ability to work independently and take initiative in a fast-paced environment. Experience working with third-party vendors and service providers. Solid waterfall project management skills Agile experience desirable Strong communication and stakeholder management abilities. Proficient with tools like MS Project, ADO or other Project Management tools More ❯