14 of 14 Service Delivery Jobs in Warrington

this role you can work from Remote, United Kingdom Overview GitHub helps companies and organizations succeed by enabling them to build better software, together. We're looking for a Service Delivery Engineer to help our Expert Services team solve our customers' needs. The ideal candidate will have the aptitude and passion to become a master of GitHub's … our customers improve their software delivery. This person will solve challenges with many different technologies and work closely with our customers, as well as GitHub's internal departments. Responsibilities Delivery Readiness Monitor and evaluate performance and support readiness in delivery quality for customers and specific internal teams Share technical expertise and contribute to the success of the team … by providing coaching and role readiness training Continue to evolve product knowledge to prepare for new product releases Customer Delivery Drive services pre-sales and scoping exercises to position GitHub value drivers to customers by focusing on customer outcomes Enhance customer adoption of the GitHub platform while achieving targeted average billable utilization and Customer Satisfaction goals Serve as a More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

TechOps Lead Who We Are AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our … an experienced and highly motivated TechOps Lead to manage and inspire a team of five TechOps and CloudOps Engineers. This individual will be the key interface between the IT service delivery team and our internal stakeholders, focusing on fostering strong relationships and driving excellence in all aspects of IT Service Management (ITSM). The successful candidate will … Azure, GCP). Stakeholder Engagement: Act as the primary point of contact for internal business units regarding IT services, ensuring high levels of satisfaction and proactive communication for all service-related matters. Service Excellence: Drive a culture of excellence in service management, continually seeking ways to improve service quality, efficiency, and user experience. Supplier Management: Oversee More ❯

of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit Role Title: Service Centre Team Manager BU/Segment: Utilities/Energy Location: Manchester, United Kingdom (with hybrid options) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. … for digital smart meters. Smarter, connected homes are key to improving energy efficiency and accelerating Britain's transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team More ❯

We are recruiting on behalf of a leading Microsoft Partner seeking a highly skilled Service Director to oversee service delivery operations across their Dynamics 365 practice. This senior leadership role requires strong leadership expertise within the Microsoft Dynamics sector, ideally with Dynamics 365 Business Central (BC) and/or Dynamics 365 Customer Engagement (CE/CRM), as … well as proven experience managing high-performing service teams in a consultancy or partner environment. Key Responsibilities Lead and manage the Service department for a growing Microsoft Partner. Oversee delivery, optimisation, and support of Dynamics 365 BC and CE projects. Define and implement service strategies, processes, and KPIs to ensure consistent operational excellence. Work closely with … Sales, Delivery, and Technical teams to ensure successful end-to-end service performance. Foster a culture of continuous improvement, identifying opportunities to enhance quality and efficiency. Provide leadership, coaching, and development for service and support teams. Act as a senior escalation point for key customers, ensuring exceptional customer satisfaction. Support departmental budgeting, forecasting, and resource planning. Skills More ❯

market-changing online services, contributing your technical expertise and strong work ethic. Working Environment Operate within an Agile/Scrum framework to meet the needs of a dynamic customer service and operations environment Be a hands-on technologist, driving best practices and helping shape the strategic direction of the IT function Lead a small, distributed team of engineers across … the US, UK, and India, ensuring alignment with business goals and service delivery expectations Manage cloud-based platforms, leveraging tools like auto-scaling, Infrastructure as Code, and continuous delivery methodologies to optimize performance and accelerate delivery Key Responsibilities: Machine Learning Solution Development: Design, develop and deploy ML models, algorithms and agentic AI systems to address complex … deployment. Make high-level design decisions on model architecture and data pipelines. Mentor junior engineers and collaborate with data scientists, ML engineers, and Software Engineering teams to ensure successful delivery of ML projects Client & Stakeholder Collaboration: Collaborate with project managers and stakeholders across a range of sectors to gather requirements and translate business needs into technical solutions. Present findings More ❯

FJA are recruiting on behalf of a leading service provider in the utilities industry for an experienced Digital Transformation Lead to strengthen their team. This role is based in Warrington. Benefits Personal Development Plan Career development opportunities Supportive company culture Competitive salary Digital Transformation Lead role: Seeking a visionary Digital Transformation Lead (DTL) to spearhead the strategic adoption and … integration of digital technologies within the Asset, Surveying & Inspection (AS&I) division. This pivotal role serves as a catalyst for change, bridging traditional field service operations with innovative digital solutions. Responsible for leading initiatives to modernise core systems, optimise workflows through automation and data analytics, and drive a cultural shift that embraces continuous transformation. Will ensure that the AS … the wider organisational objectives and overall business strategy. Digital Transformation Lead responsibilities: Define and implement a comprehensive digital transformation roadmap aligned with business objectives, focusing on enhancing field operations, service delivery, and client engagement. Identify, evaluate, and deploy digital tools and platforms (e.g., mobile workforce solutions, IoT, AI, cloud systems) to improve efficiency, accuracy, and scalability in field More ❯

fast-paced environment and enjoys working across multiple customer projects at enterprise scale. Key Responsibilities Deliver pre-sales activities including product demonstrations, PoCs and proposal support. Lead the technical delivery of solutions from assessment and design through to implementation, training, handover and post-deployment support. Support project management, service delivery and sales teams with technical insight and … Maturity Assessments (while not a dedicated SAM consultant role, solid licensing knowledge is essential). Advise customers on deployment requirements and best practices. Manage multiple customer assignments simultaneously, ensuring delivery within agreed timescales and budgets. Identify risks or issues and escalate appropriately to ensure timely resolution. Develop deep product expertise and support the creation of best practices, documentation, knowledge … Group Policies, OUs) and SQL Management Studio. Desirable Skills SQL query experience. Scripting skills (PowerShell, Bash or Python). Experience working within a software development environment. Background in software delivery or project-based services across multiple clients. Experience deploying or supporting ITAM, SAM or FinOps solutions. Awareness of Apple Mac, Linux and Unix operating systems. What Success Looks Like More ❯

and efficiency of the Operations Centre while effectively handling customer complaints and feedback. Day to day: Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify areas for improvement and innovation. … Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues. Prepare and present reports on complaint resolution … stakeholders. Act as a liaison between Centre operations and other departments to ensure alignment and consistency in addressing customer concerns. Skills, Experience and Qualifications: Proven experience in a customer service, call centre, or helpdesk environment, with a focus on quality assurance and complaint handling. Strong understanding of centre operations, customer service best practices, and performance metrics. Excellent communication More ❯

will work closely with the Dynamics Sales Director and project teams to provide consultancy and pre-sales support across a wide client base. The role includes hands-on solution delivery with pre-sales activities, including demonstrations and detailed scoping. You'll be responsible for the full lifecycle from requirements gathering to delivery, across both ad-hoc consultancy engagements … and full project implementations. Key Skills Lead Pre-Sales (demos, scoping, client presentations) D365CE Consulting (Functional) End-to-end project lifecycle delivery Strong documentation and business analysis skills Deep product knowledge of D365CE (CRM) modules and configuration Ability to produce accurate estimates for service delivery Collaborate with sales and development teams to ensure accurate project estimations and More ❯

by the business. Hardware management: Setting up and maintaining computers, printers, and other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT asset management Change, problem & incident management Front office support team Back office support team 2nd line support Service transition Develop a wide range … Enthusiasm to learn and develop in different teams within the business Our perks and benefits: Starting holiday entitlement of 25 days, increasing up to 31 days with length of service Holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE … Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Discounted nursery fees at Kids Planet on Exchange Quay Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more More ❯

Full-time, Monday to Friday (40 hours/week) We are a UK-wide provider of industry-leading fire and security solutions. Known for our technical excellence and dependable service, we protect everything from homes and retail premises to schools, hospitals and national infrastructure. We combine the responsiveness of a local team with the backing of a trusted national … and challenges with excellent support, ongoing training and the chance to develop your career in a business that values expertise. Responsibilities include but not limited to: Carry out the service, repair and maintenance of fire alarm systems, emergency lighting, intruder alarms, CCTV and access control systems Diagnose faults and resolve technical issues quickly, safely and effectively Support reactive call … the system via tablet or laptop Support system upgrades and minor installation works where required Liaise with customers, site contacts and internal colleagues to ensure smooth communication and excellent service delivery Keep up to date with training and attend manufacturer courses as required Contribute to a strong health and safety culture by following risk assessments and safe working More ❯

our presale's solution architects in your prosects and existing customers Grow Manage a set of enterprise and mid-market accounts across multiple verticals or sectors Work with the delivery teams throughout the project and own the commercial relationship from a bizapps perspective Ensure a smooth transition into project delivery and then a smooth transition into managed service … plan throughout the lifecycle of a sale and stay focussed on the client post project to create up-sell opportunity Work closely with the CSM and CSA including attending Service Reviews, QBRs, project updates, project boards to ensure a fantastic CX Facilitate the renewals with the CSM, CSA & renewals team Fully understand the landscape and people in your customer … markets Possess a strong understanding the software market, either of the Hosted Applications, managed hosted, software solutions, CRM, SaaS, electronic office products sectors, or one closely related where customer service is of paramount importance Significant track record of developing routes to the Enterprise & Mid-Market place and driving exceptional sales performance Thrive in high energy, fast paced, challenging environment More ❯

and rapid issue resolution. Act as a trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous improvement across onboarding … and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy and/or training. A strong problem-solving mindset and consultative approach to solution … to manage multiple projects and customers simultaneously with care and attention to detail. Excellent written, listening, and verbal communication skills. High levels of commitment, professionalism, and passion for delivering service excellence. Additional desirable qualities: Experience in data migration activities. Knowledge of the Idox implementation processes and methodologies. About Idox Our specialist software solutions power the performance of government and More ❯