25 Service Delivery Jobs in the City of London

team. The successful candidate will assist in the retention and growth of client accounts across Kennedys' global network and use feedback insights to improve service delivery and overall client experience, as well as gaining an understanding from our clients of their market pressures, conditions and pain points. The … client feedback and experience programme, personally undertaking frequent client feedback interviews and combining these with other feedback sources to create a strategy to drive service delivery improvements and enhance client sentiment. Develop and implement a global feedback programme strategy which includes additional ways to increase the scope of … as independent client reviews, our innovative technology user feedback, post-tender/pursuits feedback, annual account meeting feedback, topical points arising from ad hoc service discussions and post onboarding feedback as part of a wider view Developing and delivering training to BD&M colleagues to equip them to conduct more »

basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from … Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line support, End … ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital systems, services, and networks. This also includes ensuring that all digital service provision meets or exceeds the performance targets, service standards and the digital needs of the organisation. This role reports into the Head of more »

group. Operating within the UK, European and Australasian markets, they have developed an enviable reputation for outstanding professional services and delivering innovative products and service solutions. Enjoying continued growth through service and market development, the business has established a specialist division to deliver a range of project management … the legal services offered by the eDiscovery practice in the region. Contribute substantially to the firm's overall value proposition and high standards of service delivery to Clients, assessed by Client survey/feedback and repeat business as appropriate. Skills & Attributes of the Head of eDiscovery Have a … high performance culture among a group of diverse, talented, technically excellent individuals will be crucial. Be a process-minded individual, demonstrating excellence in client service delivery for both internal legal teams and external clients, including managing the processes and delivery of work. Extensive experience of planning and more »

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role … handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by … the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person more »

will be joining at an interesting time in the new group where you will be afforded the opportunity to make your mark on design, delivery, and transformation of infrastructure technologies. You will collaborate with Architecture, Service Delivery and Service Desk Teams, as well as the wider … meet our commitment to providing safe, high quality services to our customers we will complete a Basic background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service. The cost of a DBS will more »

role Help strengthen our Team as our Network Configuration Analyst. Home based role. Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. Your responsibilities … include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting audits. What You'll Be Doing: '€¢Work closely with cross-functional teams to identify current and future network Configuration Management requirements.'€¢Analyse network locations, hardware, and leased line data sets to identify accuracy issues.'€¢Develop … Configuration Management processes and standards.'€¢Collaborate with Operations and Service Delivery teams to implement solutions to address configuration constraints and performance or accuracy issues.'€¢Monitor and report on Configuration Management performance metrics.'€¢Maintain up-to-date knowledge of industry best practices and emerging trends in Configuration management.'€¢Provide more »

London, UK (Hybrid - 2-3 Days Onsite Weekly) About the Role: I'm on the lookout for a detail-oriented and experienced Exposure Data Service Manager to join my Insurance client on a 12-month contract basis. This is a critical role where you will oversee and enhance their … and vendor management, while also leveraging your understanding of catastrophe modelling to support their operations. Key Responsibilities: Vendor Management: Efficiently manage relationships with data service providers, ensuring high standards of service delivery and compliance. Data Cleansing: Lead initiatives to identify and correct inaccuracies in their exposure data more »

will have experience with the following: - Windows 10, Office 365, SharePoint, Exchange, OneDrive & Teams. - Managing external partners with a record of building, developing & managing service delivery & support teams. - Experience working with IT Vendors & MSPs Insurance experience is beneficial but not essential for this role. more »

workingwith business development programmes within professional services environment Strong project management and planning skills Effective business writing and communication styles, adaptable to various situations Service delivery and results focused Proactive, Strategic and pragmatic; committed to developing trusted adviser' status Proactive, enthusiastic and optimistic attitude; commitment to profitable growth more »

Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of releases across the enterprise and our customers, spanning multiple … You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in the release … business sign off. '€¢Create Change records and package release records specifying the effect on CIs within the Release Management service. '€¢Work with project and service support teams to ensure any potential CI's are correctly identified and managed through a quality release management deployment programme. '€¢Ensure that the CMDB more »

to a winning strategy and culture. They are now looking for an Underwriting Operations Business Partner who will be responsible for the risk administration service delivery (data quality and timeliness) by an Outsourced Business Partner, and Underwriting Operations to the Underwriting Teams. Operations Business Partner – Responsibilities - Oversight of … point of escalation between the Underwriting Teams, Underwriting Operations, and the Outsourced Business Partner. - Respond to queries from all stakeholders to ensure an efficient service is delivered. Attend/lead meetings as required with relevant stakeholders. - Responsible for the management and training of the Underwriting Operations Team members. - Standardise more »

manager will also be responsible for ensuring compliance is conducted, and that all requests are responded to for a client with a 6 star service level and will also be a key player in the technical pro-active approach on risk minimisation. The main duties will also include: Manage … Previous HV experience (preferred but not essential) Previous experience of managing large engineering teams. Experience of managing large 24/7 sites. Experience of service delivery in high profile retail, financial offices or critical data centres. Ability to communicate both verbally and in writing with all levels of more »

G, HNC, HND or higher. Strong understanding of building management systems. Strong technical engineering understanding. Previous experience of managing large engineering teams. Experience of service delivery in high profile financial offices or critical data centres. Ability to communicate both verbally and in writing with all levels of staff more »

using SEO tools, analyzing data to refine technical SEO strategies for maximum impact. Stay ahead of industry trends and algorithm updates, driving innovation in service delivery and processes. Ensure seamless collaboration across teams, provide insightful reports on technical SEO performance, and communicate strategies to non-technical stakeholders. Play more »

and recommending staff progression to support industry-leading skill sets. Innovation and Departmental Development. Stay updated on industry trends and collaborate to implement innovative service delivery and process improvements. Document and maintain technical SEO processes and guidelines. Technical SEO Consultancy. Provide expert technical SEO insight and recommendations to more »

and recommending staff progression to support industry-leading skill sets. Innovation and Departmental Development. Stay updated on industry trends and collaborate to implement innovative service delivery and process improvements. Document and maintain technical SEO processes and guidelines. Technical SEO Consultancy. Provide expert technical SEO insight and recommendations to more »

replacement parts and consumables are available to maintain operational site plant and equipment. *To undertake training for Authorised and Responsible Persons roles for specialist service delivery streams *Provide labour management, reactive and planned maintenance reports and identify where resources need to be adjusted to meet operational needs. Candidate … requirements: *A sound understanding of hard services delivery in a PFI environment and commercially aware. *Experience of operating a PFI contract and experience in the application and reporting of strict performance measures (within a healthcare environment is desirable) *Significant experience in managing FM contracts at senior level. *Will have more »

manager will also be responsible for ensuring compliance is conducted, and that all requests are responded to for a client with a 6 star service level and will also be a key player in the technical pro-active approach on risk minimisation. The main duties will also include: Manage … understanding. Previous experience of managing P&L. Previous experience of managing large engineering teams. Experience of managing large 24/7 sites. Experience of service delivery in high profile retail, financial offices or critical data centres. Ability to communicate both verbally and in writing with all levels of more »

race, religion or belief, sex, or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. more »

Site Staff/System. * Prioritising and delegating reactive and Planned Preventative Maintenance tasks to the Engineering team and Supply Partners ensuring optimum levels of service delivery are being achieved. * Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices Candidate requirements more »

identify and assist in the remediation of advance security threats What we're looking for: '€¢Cyber security degree or equivalent experience '€¢Experience as a service desk analyst, technical support or similar '€¢Keen interest in operations security and understanding of key concepts and protocols '€¢Understanding and interest in low level … ability to obtain SC clearance About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right … whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's more »

role Help strengthen our Team as our Network Capacity Analyst. Home based role. Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in ensuring the efficient operation of our network systems. What You'll Be Doing: '€¢Work closely … and SC clearance is required. About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right … whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses more »

experienced registered manager who is detail-orientated, commercially minded, and experienced Registered Manager to be responsible for the day-to-day running of the service with support from the Company Director and experienced Nominated Individual. This is a multi-faceted cross business role as the post holder will also … care we provide in Scotland under The Care Inspectorate Scotland. Role overview The Registered Manager for Health Now will have overall responsibility for the service provision and will be actively involved in the day-to-day delivery of the service including leading clinical supervision to a dedicated … team and the monitoring of all service users ensuring we deliver the highest standard of care and support. As a requirement for Scottish suppliers, you will ensure the compliance of all nurses meets CIS standards and manage a team of nurse assessors who will undertake initial assessments ensuring all more »

PURPOSE: Accountable for delivery of equipment implementation projects and programmes at NCP, with focus on the creation of new products and services for NCP customers and new functionality from internal systems, in collaboration with the Head of function in Technology. KEY RESPONSIBILITIES: Responsible for: As responsible for delivering the … projects which contain parking equipment and ANPR camera installation and related to parking service operations, design, plan and deliver practical, cost-effective transformation programmes designed to achieve NCP's strategic objectives. In promoting the project, the role will be responsible for the following areas: Consideration of a new parking … the Technology department in conjunction with NCP Commercial and Operations reps to - Reviewing and improving the parking services offered to customers. Ensuring more consistent service delivery. - Hearing and coordinating requirements from the Commercial and Operations department. - Proposing solutions and implementing projects to improve revenue and operational efficiency. Key relationships more »

Design team and will be responsible for designing end to end solutions, data solutions and providing governance for the overall design in conjunction with delivery partners. The role of a Data Solution Architect requires a wide range of technical knowledge to help drive the technology strategy for the customer … how businesses work financially •Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. •Expert in using architectural principles and … databases and programming languages is advantageous. About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right more »