1 to 25 of 71 Service Desk Analyst Jobs in England

IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT … Service Desk Analyst/1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st more »

Support Analyst, Service Desk, 1st line, COR5693 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible … role, the Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. … My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based full-time in the office in Redbourn. The Company The Support Analyst/Service Desk more »

A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner. Client Details Service Desk Analyst - Manchester Our client … sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Description Service Desk Analyst - Manchester Provide top-notch technical 1st/2nd line support to internal … efficiently via Telephone/Email/Face to face. Work collaboratively with team members. Ensure customer satisfaction through excellent service. Maintain and update the service desk system regularly. Escalate issues to the appropriate department when necessary. Contribute to the continuous improvement of the IT department. Adhere to all more »

We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly. Client Details … Service Desk Analyst - London Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community. Description Service Desk Analyst - London Providing first/Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged more »

IT challenges into opportunities? Are you excited about being at the forefront of technology trends? Do you believe in the power of exceptional customer service? Major Recruitment are thrilled to be partnering with their prestigious client in Leeds to recruit an IT Service Desk Analyst to … in an IT role that is now looking to join a business that can help develop and progress their career further! The successful IT Service Desk Analyst is responsible for providing first line technical support to internal staff. The IT Service Desk Analyst will … also be a key contributor to the ongoing maintenance and ownership of the service catalogue, major incident management (MIM), problem, and change. Key Responsibilities as an IT Service Desk Analyst: To provide the companies service desk services in the form of first line support. more »

Service Desk Analyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex … guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled … and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance more »

Service Desk Analyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex … guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled … and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance more »

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a … week, working 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED … UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and more »

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all … clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. … Incidents and requests can be resolved by the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the more »

Role: Service Desk Analyst Skills:- Customer Service, problem solver, people person, able to work independently and in a team, has knowledge or interest in Technology and Higher Education. I have a client based in Brighton who is looking for a Service Desk Analyst who has experience with Customer Service, problem-solving, the ability to work independently and in a team, and has knowledge or interest in Technology and Higher Education on a permanent basis. This role is perfect for someone looking to get started on their career path with technology and … there are many avenues this role can grow and develop. Our client is offering the successful Service Desk Analyst a salary of up to £26,000 based on experience. This role is hybrid working and will become much more of a remote position, where the expectation will more »

Service Desk Analyst Permanent £20,000 - £26,000 London (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's … largest housing organizations! Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple … channels, troubleshoot IT problems, analyse system performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be more »

Service Desk Analyst Permanent £20,000 - £26,000 Manchester (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's … largest housing organizations! Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple … channels, troubleshoot IT problems, analyse system performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be more »

Service Desk Analyst Permanent £26,000 Manchester (Office based with one day a week working from home) An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organisations! Working as part of a dynamic team … the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system performance, and maintain detailed … Service Desk records. Key Experience Required: Previous Service Desk/Help Desk Experience Hands on knowledge/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell more »

Junior/Trainee Help Desk First Line Technical Support Analyst/Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer … ensure all gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help Desk First Line Technical Support Analyst/Service Desk Engineer who has an interest in developing an IT career with excellent customer … service and communication skills. The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk First Line Technical Support Analyst/Service more »

Service Desk Analyst Contract £176 Per Day Umbrella 100% On site in Bournemouth Your new company Local private sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The … Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests General Responsibilities * Incident management * Daily System … with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business more »

Service Desk Analyst Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday … The Role: As a Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key … Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the more »

Service Desk Analyst Nottingham £28,063 - £31,083 per annum We have a fantastic opportunity for someone to join our Technology Services team as a Service Desk Analyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with … of technology. From maintaining IT infrastructure to supporting software applications, we play a crucial role in driving the business forward. Role Overview: As a Service Desk Analyst, you will be responsible for delivering day-to-day operational support, offering 1st/2nd line ICT technical guidance on … core software applications, hardware, network infrastructure, and VoIP systems in accordance with our Technology Support Policy. You will collaborate with the Service Desk team to investigate and resolve issues promptly, diagnose problems, troubleshoot, and ensure efficient resolution. Key Responsibilities: Provide technical advice and guidance to internal colleagues on more »

you have IT support experience, and are you seeking a new job in London? Deerfoot IT Recruitment is helping a collaborative company recruit a Service Desk Analyst, and the hybrid role comes with a salary of £35k and excellent benefits. As a Service Desk Analyst … issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident records using the Help Desk system. To give you an idea of how this flexible role would look and feel, here are some of the things you could expect … to do: Deal with customer enquiries and requests Provide support for all desktop-used technologies Maintain incident records using the Help Desk system, assign tickets and escalate to other technical teams Assist with the set-up and issue of IT equipment to employees Assist with the patching of data more »

IT Service Desk Analyst x 2 Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract 2 IT Service Desk Analysts are required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client … is looking for individuals who have experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as … part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/ more »

IT Service Desk Analyst Bolton – Hybrid Working Circa £25k This is a really exciting opportunity to get involved with the start of an incredible tech team. The IT Service Desk Analyst will play a crucial role in providing technical assistance and support to end … issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. You will aim to provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key … network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritise and escalate incidents based on urgency and impact. Ensure timely resolution of issues and adherence to service level more »

Hayley Group Limited has an exciting opportunity for a Service Desk Analyst to join our well established and experienced IT team based at our Halesowen branch. You will join us on a full time, permanent basis and in return, you will receive a competitive salary. Role As … our Service Desk Analyst, you will be providing effective support covering our systems and equipment to our branch network. This role offers a fantastic opportunity for an enthusiastic individual who is looking to develop their skills and progress within a dynamic and growing business. Key responsibilities as … our Service Desk Analyst will include: Providing IT support via phone, face-to-face and electronic communications to ensure the successful resolution of issues Handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured Evaluating and assigning incidents that cannot be more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating more »

Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements … Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to or apply directly more »

Service Desk Analyst *PLEASE ONLY APPLY IF YOU LIVE WITHIN COMMUTABLE DISTANCE OF SOLIHULL* Hybrid We are partnered with a leading organisation in the Solihull area, working together to source a Service Desk Analyst. You will be responsible for supporting the business operation by providing … Liaising with 3rd parties. Lifecycle management of End User Compute devices to include ordering, build, management, upgrades and disposal. Ensuring sufficient cover for the service desk during supported hours Involvement in projects/requests. Remote support visits to STBG sites Monitoring infrastructure status and performance. Documentation of IT …/2022 Windows 10 & 11 Networking to include TCP/IP, routing, DNS, DHCP etc Apple iOS devices Sound knowledge of computer hardware Service Desk Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only more »

Role: Service Desk Analyst Job Type: Permanent Location: Warrington, United Kingdom Join us as a Service Desk Analyst - this is a great opportunity to grow your experience in a fast-growing global IT company. Careers at TCS: It means more TCS is a purpose … brightest global minds in the industry. Support many of the biggest brands in the UK and worldwide. Job Purpose and primary objectives The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities … availability report preparation and analysis Liaising with third Party suppliers and managing printer issues for resolution Day-to-day Management of First line technical service desk on printer incidents to respond to internal/external customer incidents and queries via email and phone Monitor the Printer incidents through more »