ServiceDeskAnalyst Our client in the insurance industry are looking for a ServiceDeskAnalyst to join their team based in Borehamwood. This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high … is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available. The role and responsibilities: - As a ServiceDeskAnalyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure. - Receive, log and triage calls from the business and process them in a timely manner. - Highlight training needs across the company. - Escalate incidents where needed to 2nd and 3rd Line more »
Hertford, England, United Kingdom Hybrid / WFH Options
Zoocha
highly regarded organisations such as the United Nations, Financial Conduct Authority, Oxfam, and the NHS. Personality and team fit are as important as your servicedeskanalyst skills for this role – Zoocha is an informal and enjoyable environment to work in where everyone leaves their ego at … recruitment consultant as your application will be disregarded NO RECRUITERS PLEASE Your typical day; You will be focussed on the operational running of our servicedesk, ensuring incidents are effectively and efficiently resolved You will be accountable for keeping the client service managers up to date on … the status of incidents and ensuring we meet our time to response service level agreement You will lead servicedesk ceremonies to facilitate the movement of tickets through the servicedesk eliminating any blockers You will be accountable for logging and routing incidents that are more »
Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
Think Specialist Recruitment
We are pleased to be recruiting for a ServiceDeskAnalyst to join a successful and growing company based in Hemel Hempstead. You will be responsible for delivering excellent Customer Service and technical skills. Ideally, we are looking for candidates with an IT background however this … escalate progress as appropriate to the severity of the issue and according to the SLA (where applicable). Identify common themes with recommendations for service improvements in training, knowledge documentation, technical fixes, process, and communication enhancements to improve the service provided by the ServiceDesk Team. … Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support. more »
Watford, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
IBM i ServiceDesk £35,000 Watford - Hybrid working Mon-Fri normal office hours Intended start date early April IBM i/Power ServiceDesk Technical Consultant Required skills & experience: Demonstrable high-level technical capability on Power i. Demonstrable experience of working in a complex enterprise more »
Exciting Opportunity: License servicedeskAnalyst- Stevenage Are you passionate about technology and looking for an opportunity to step into the world of software license management? We're on the hunt for a dedicated Support Technician to join our team, focusing on Software License Management activities for more »