Jobs 1 to 2 of 2

Service Desk Analyst

The key role of a Service Desk Analyst is to provide front line support and offer problem resolution to customers, assisting them with hardware and software problems via the phone, email and desk side to agreed KPI’s/SLA’s... Dameware, VNC and Bomgar... Record clearly and concisely the fault...
Leeds, West Yorkshire -
Bright IT
Rate: Up to £125 per day
Posted: 4 days ago

Service Desk Analyst / Helpdesk Analyst (1st Line Support)

Service Desk Analyst Responsibilities: Logging and categorising calls on the ITSM call logging system with high standards of detail... Record clearly and concisely the fault and resolution at a detailed level and in line with any time-scales set out in the Service Level Agreement. To provide trend analysis from...
Leeds, West Yorkshire -
Fruition IT Resources Limited
Rate: £11.50 - £12.50 per hour
Posted: 6 days ago