1 Service Desk Engineer Jobs in Cheshire

services in the UK; currently supporting more than 700,000 employees across more than 1,000 clients. We are looking for a passionate IT Service Desk analyst to join our expanding team of professionals within a forward-thinking and innovative IT department that is undergoing an exciting period … of change. Key Responsibilities: · Providing 1st/2nd line support to incoming queries · Resolving all service queries in a timely manner, escalating where appropriate · Maintaining records · Providing support to projects and further department development where needed Essential Skills: ··Minimum 12 months experience in a similar IT support role · Experience …/2nd line technical support · Experience with O365/M365 Administration · Understanding of LAN, WAN. DNS, DHCP, TCP/IP · Experience delivering exception customer service · Azure Fundamentals/AWS Cloud Certifications (Desired) · An understanding of the ITIL framework (ITIL Foundation v4 Certified- Desired) #IDTHW more »