Senior ServiceDeskEngineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior ServiceDeskEngineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. … senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy servicedesk environment. The successful candidate will either have experience leading a servicedesk team with strong technical depth or possess expert-level technical skills combined with … a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the ServiceDesk Manager More ❯
City of London, Camden Area, Greater London, United Kingdom
Morson Edge
Senior ServiceDeskEngineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior ServiceDeskEngineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. … senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy servicedesk environment. The successful candidate will either have experience leading a servicedesk team with strong technical depth or possess expert-level technical skills combined with … a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the ServiceDesk Manager More ❯
A leading healthcare regulator is seeking a ServiceDeskEngineer to join their Information Systems Operations team in London. SERVICEDESKENGINEER Salary: £35,000 - £42,000Location: London A leading healthcare regulator is seeking a ServiceDeskEngineer to join their Information Systems Operations team in London. What you'll do … As a ServiceDeskEngineer, you will play a pivotal role in providing both remote and onsite technical support across multiple locations. Your day-to-day activities will involve troubleshooting servicedesk tickets efficiently while maintaining high levels of customer satisfaction. You will be responsible for supporting a wide range of IT systems including Windows … internal teams and end users. Your ability to communicate clearly over the phone and via written channels will be essential as you log incidents and prioritise requests according to service level agreements. Administrative duties will form part of your routine to ensure the ServiceDesk runs smoothly. You will also contribute ideas for continuous improvement within the More ❯
Lead ServiceDeskEngineer London Up to £50,000 per annum VIQU have partnered with a growing construction company who are seeking a Lead ServiceDeskEngineer to lead a team of support engineers and provide technical second- and third-line support. The role requires the candidate to work three – four days a week … in the office whilst occasionally travelling to customer sites when required. Duties of the Lead ServiceDeskEngineer: Provide second and third line IT support. Lead a team of two IT support engineers, ensuring tickets are being completed in a timely manner and KPI’s/SLA’s are adhered to. Independently manage IT projects. Utilise Microsoft … Defender for security monitoring. Manage Windows Servers, Intune, O365, and Azure infrastructure. Deploy Azure environments. Configure and maintain equipment. Experience required for the Lead ServiceDeskEngineer: Experience within a managerial/lead IT support role, administering KPI’s and SLA’s. Experience across the Microsoft technology stack – Defender, Intune, M365, Windows servers ect. Previous experience administering More ❯
Lead ServiceDeskEngineer London Up to £50,000 per annum VIQU have partnered with a growing construction company who are seeking a Lead ServiceDeskEngineer to lead a team of support engineers and provide technical second- and third-line support. The role requires the candidate to work three – four days a week … in the office whilst occasionally travelling to customer sites when required. Duties of the Lead ServiceDeskEngineer: Provide second and third line IT support. Lead a team of two IT support engineers, ensuring tickets are being completed in a timely manner and KPI’s/SLA’s are adhered to. Independently manage IT projects. Utilise Microsoft … Defender for security monitoring. Manage Windows Servers, Intune, O365, and Azure infrastructure. Deploy Azure environments. Configure and maintain equipment. Experience required for the Lead ServiceDeskEngineer: Experience within a managerial/lead IT support role, administering KPI’s and SLA’s. Experience across the Microsoft technology stack – Defender, Intune, M365, Windows servers ect. Previous experience administering More ❯
Role: ServiceDeskEngineer Support: 1st to 2nd line Location: London Salary Expectations: (£28,000-£35,000) Work Model: Hybrid (Travel sites when needed) The Role Our client is seeking a skilled and motivated ServiceDeskEngineer to join their dynamic IT team based in the heart of London. This is an excellent opportunity … for an experienced support professional to work in a fast-paced environment with opportunities for growth and development. Excellent training and career progression opportunities. As a ServiceDeskEngineer, you'll be the first point of contact for IT support queries, providing technical assistance and ensuring smooth day-to-day operations across the organisation's systems and … remote access. Diagnose and resolve hardware, software, and network issues promptly. Escalate complex incidents to higher-level support where necessary. Maintain accurate records of issues and resolutions using the servicedesk system. Assist with system upgrades, installations, and maintenance tasks. Always deliver excellent customer service and technical expertise. Technical Requirements 2+ years' experience in an MSP setting. More ❯
City of London, Euston, Greater London, United Kingdom Hybrid/Remote Options
Morson Edge
Senior ServiceDeskEngineer - £400-£450 per day, Inside IR35, 6 months initial contract - hybrid working with 3 days a week on site near Euston Station. My client is looking for an experienced Senior ServiceDeskEngineer with strong 3rd line support experience to join their growing IT function. This is an excellent opportunity … for a highly capable engineer with deep expertise in Intune/Endpoint Manager and Power Apps, alongside advanced Microsoft technology skills and a solid background in resolving complex technical issues. The successful candidate will play a key role in escalated support, automation, service improvement, and mentoring junior team members. Key Responsibilities - Act as a 3rd line escalation point … application deployment, and endpoint security. Investigate and resolve complex endpoint issues and policy-related challenges. Follow the organisation's Change Control procedures for authorised changes. Work closely with the ServiceDesk Manager and other IT teams to ensure seamless service delivery. Monitor servicedesk performance metrics and identify opportunities to enhance efficiency and serviceMore ❯
ServiceDeskEngineer - Inside IR35 London, UK Hybrid - 3 days on site 6 months Brief I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced ServiceDeskEngineer to join on a 6-month basis. If successful, your … responsibilities will be split across ServiceDesk support, Hardware support, Tech-bar support, and Floor-walking. You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime at every opportunity. The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent … customer service skills. Key Responsibilities Provide 1st line support for all employees EMEA Act as the point of contact for Incidents and Service-Requests for users Answer all calls, emails, and walk-ups at the Tech-bar and ServiceDesk Manage on/off-boarding processes for employees Hardware Asset Management - Input, update, decommission assets in More ❯
ServiceDeskEngineer £30,000 - £37,000 plus benefits including IT training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, ServiceDesk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens … will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. ServiceDeskEngineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote … tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC’s and other devices to clients’ networks Liaising with 3rd party More ❯
Position: Remote Technical Support Engineer Location: Central London (remote with occasional site visits) Salary: £30,000-£35,000 About the Organisation This company provides specialist IT support and technology guidance to clients operating in tightly regulated, security-sensitive sectors. They deliver round-the-clock assistance, strategic consultancy, and technology sourcing, all centred on reliability, strong security practices, and excellent … professional organisations modernise their systems and adopt secure, cloud-based solutions. Role Summary This position is focused primarily on remote technical support, assisting users and systems through a centralised service desk. You'll handle a variety of desktop, server, and cloud-related queries, with occasional visits to client locations when required. You'll be someone who enjoys investigating problems … all support interactions Escalating issues appropriately and following internal processes Collaborating with the wider team to share best practices and technical knowledge Always delivering a high standard of customer service Skills & Experience Required At least 2 years' experience in a 2nd-line or advanced servicedesk role Experience working in a managed services or multi-client support More ❯
