22 of 22 Service Desk Engineer Jobs in London

Required : Active Directory Windows Server Networking Troubleshooting Remote support tools EntraID Microsoft 365 ITIL Framework Backup Solutions Firewall Configuration VoIP Systems Job Title and Location Job Title: 2nd Line Engineer - Managed Services Provider (MSP) Location: London, UK (1 day home working per week after probation) Salary: £30k to £40k incl Performance related bonus + benefits About Us At Support … Tree, we provide IT support and security solutions to the financial services and other sectors across London. Our commitment to excellent service and proactive support has earned us a reputation as a trusted MSP. We pride ourselves on our team values of growth, care, humility, and teamwork. We are seeking a skilled 2nd Line Engineer to join our … dedicated and collaborative team as we continue to expand. The Role As a 2nd Line Engineer, you will play a critical role in providing reactive support and technical expertise, ensuring our clients receive exceptional service during challenging situations. You will work in a dynamic environment that demands strong communication skills, technical aptitude, and the ability to manage high More ❯

IT Support Engineer/Service Desk Analyst/IT Technician, London Client: AWD online Location: London, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: 7344caf0613e Job Views: 6 Posted: 29.06.2025 Expiry Date: 13.08.2025 Job Description: JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as IT Support Engineer/Service Desk Analyst/IT Technician you will support prestigious businesses around Microsoft Cloud/Azure, Support Microsoft Environments, IT Security and IT Transformation. … The company will provide additional training, but you will need a solid foundation in IT to start with. As an IT Support Engineer/Service Desk Analyst/IT Technician you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and More ❯

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful … candidate you will need a solid foundation in 1st Line/2nd Line IT Technical Support, preferably covering Microsoft technologies within a Technical Help Desk environment. SALARY: up to £32,000 per annum + Bonus (up to £3,000 p.a.) + Benefits (see below) LOCATION: Hybrid working/3 Days per Week working from the office in the City … and only a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available. One of the … vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will be … resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you’re proven in More ❯

Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards. Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just … a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike. As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to … business mobility solutions, ensuring seamless connectivity for millions of people every day. About the role Our 1st Line Service Desk Engineers serve as the initial point of contact for Addison Lee. Supporting the business on a 24/7 shift pattern, they provide both 1st and 2nd line support to users. Tasks are performed in accordance with service More ❯

Service Desk Engineer MSP - Central London Up to £32,000 Are you a confident Service Desk Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth? We’re working with a … leading MSP based in Central London that’s looking for a proactive and ambitious Service Desk Engineer to join their support team. Key Responsibilities: MSP background essential - you're used to a fast-paced, client-focused environment Strong experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive) Familiarity with ticketing tools like ConnectWise or similar RMM/… PSA platforms A can-do attitude with a passion for IT support and customer service Excellent troubleshooting and communication skills Key Requirements: MSP - Experience 1 year Microsoft 365 Suite Windows 10/11, Active Directory ConnectWise (or similar service desk tool) Networking fundamentals (DNS, DHCP, VPNs - basic level) Excellent customer service skills Proactive and can do More ❯

Service Desk Engineer MSP - Central London Up to £32,000 Are you a confident Service Desk Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth? We’re working with a … leading MSP based in Central London that’s looking for a proactive and ambitious Service Desk Engineer to join their support team. Key Responsibilities: MSP background essential - you're used to a fast-paced, client-focused environment Strong experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive) Familiarity with ticketing tools like ConnectWise or similar RMM/… PSA platforms A can-do attitude with a passion for IT support and customer service Excellent troubleshooting and communication skills Key Requirements: MSP - Experience 1 year Microsoft 365 Suite Windows 10/11, Active Directory ConnectWise (or similar service desk tool) Networking fundamentals (DNS, DHCP, VPNs - basic level) Excellent customer service skills Proactive and can do More ❯

Service Desk Engineer MSP - Central London Up to £30,000 Are you a confident Service Desk Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth? We’re working with a … leading MSP based in Central London that’s looking for a proactive and ambitious Service Desk Engineer to join their support team. Key Responsibilities: MSP background essential - you're used to a fast-paced, client-focused environment Strong experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive) Familiarity with ticketing tools like ConnectWise or similar RMM/… PSA platforms A can-do attitude with a passion for IT support and customer service Excellent troubleshooting and communication skills Key Requirements: MSP - Experience 1 year Microsoft 365 Suite Windows 10/11, Active Directory ConnectWise (or similar service desk tool) Networking fundamentals (DNS, DHCP, VPNs - basic level) Excellent customer service skills Proactive and can do More ❯

driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. ASSOCIATE SERVICE DESK ENGINEER The Associate Service Desk Engineer provides first-line technical support for incidents and requests reported to the Service Desk. Responsibilities include … initial assessment, triage, research, and resolution of basic technical issues; commonly regarding end-user hardware, software, and basic network connectivity. The Associate Service Desk Engineer is responsible for effectively gathering information from users, utilizing support tools, and leveraging available knowledge resources to diagnose and resolve issues. Problems beyond their scope are escalated to appropriate IT support teams. … Daily Tasks & Responsibilities Analyzes and resolves basic technical incidents and fulfills service requests related to end-user hardware (laptops, desktops, peripherals), standard software applications, and basic network connectivity. Accurately logs and meticulously tracks all incidents and service requests within the Service Desk ticketing system from initial contact through to resolution and closure. Communicates effectively with end More ❯

technical support and assistance to internal staff based across multiple locations. Role Troubleshoot IT hardware & software issues Deliver successful outcomes in line with the associated SLA’s Use of service desk system to log, prioritise and manage support requests Manage user/employee onboarding & offboarding Ensure compliance with existing organisation policies and procedures Create and maintain technical operational … non-technical staff Enthusiastic and passionate about IT Excellent organisation, task prioritisation and time management skills, with the ability to operate independently Experience with Atlassian software (Confluence/JIRA Service Management) Experience with MacOS Experience with VMWare WorkspaceOne & Horizon Understanding of “Modern Desktop” concepts and technologies #J-18808-Ljbffr More ❯

Level 2 Field Support/Service Desk Engineer 6 Month contract initially Based: London - F/T onsite Rate: Market rates (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a … difference. We have a great opportunity for a number of Level 2 Field Support/Service Desk Engineers. Key Responsibilities: Provide second-level support of incoming incidents and requests via various channels to ensure courteous, timely, and effective resolution of issues for end-users. Adhere to the Standard Operating Procedures and best practices set within Service Operations … Diagnose and troubleshoot hardware and software issues. Assist with the maintenance and administration of IT systems. Use remote tools and diagnostic utilities to aid in troubleshooting. Prioritize incidents and service requests according to defined criteria and follow processes to ensure customer needs are met. Escalate incidents and requests to the next level of support with comprehensive work notes and More ❯

Join to apply for the 1st Line Service Desk Support Engineer role at Kerv Continue with Google Continue with Google Join to apply for the 1st Line Service Desk Support Engineer role at Kerv Please note: As the role includes visiting customer sites in North London (N1, N5) a full UK driving license would … with technical support requests from the client, the public, liaising with other engineers and assisting with the maintenance of our client’s infrastructure. The position will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. There may be a requirement to work outside of business hours to accommodate customer … end users’ as required Documenting systems and procedures as implemented for and on behalf of our customers All About You The position is very much customer facing and customer service skills and good communication skills are essential together with helpdesk experience. Your technical competence will ideally include the following technologies that the support team cover: Azure Cloud – including Intune More ❯

to “Make it easy for men to dress well” and we can’t do that without our specialist teams. This time, we’re on the lookout for an IT Service Desk Engineer who will be working with Rich from our IT team. What you will be doing Join our dynamic IT Team at Charles Tyrwhitt, where you … ll play a crucial role in supporting our retail, head office, distribution, and contact centre operations. As an IT Service Desk Engineer, you'll be the friendly face of IT, providing engaging and positive 1st and 2nd line support to all our colleagues. You'll log, monitor, and update all service desk calls, aiming for … issues and find the root cause, becoming more than just a call-taker but a problem solver up to the second line. What we are looking for The IT Service Desk Engineer role specifically requires someone who has a strong sense of trust and accountability, with experience in a busy customer service environment. You’ll be More ❯

provided by Metroline Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title 3rd Line Service Desk Engineer Line Manager Service Desk Manager Department IT Department Location London Job summary Provide 3rd line support to over 1000 users across multiple sites … callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff. Leadership: Lead the team in the absence of the Service Desk Manager Provide guidance and oversight to the team when required. Ensure members of the service desk team record accurately and maintain records with the service desk system, in accordance with ITIL processes Seek out opportunities for training and development of the team. Lead cross-team initiatives System Design and Implementation: Involvement in the design and architecture of IT systems and solutions. Lead the implementation of new technologies and upgrades. Performance Optimization: Analyses system performance and recommends improvements or upgrades. Conducts in-depth performance More ❯

and educate customers. ICS-digital, an international marketing agency including ICS-translate, also operates under the group. Job Purpose: To provide a professional and proactive B2B and desktop support service to B2B customers and a busy office environment including responsibilities for consumable management, mobile device and asset management, meeting room setup and assistance with Incident Management. This includes the … for day to day activities and tasks. Maintaining the Configuration Management Database for Racing Post assets. B2B 1st line triage and life cycle management ITIL Incident Management using a Service Management toolset following an established best practice framework process. Internal Customers - Enterprise IT supports up to 500 desktop users and delivers IT support to the business as a service. … technical knowledge and troubleshooting skills - Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Networking principles, Gmail and Google Apps. Excellent communication skills. Strong customer focus and service delivery. Work well as part of a busy team. Self-motivated and proactive to provide a quality service and support the business. Desirable IT qualification or degree equivalent. More ❯

Job Title 3rd Line Service Desk Engineer Line Manager Service Desk Manager Department IT Department Location London Job summary Provide 3rd line support to over 1000 users across multiple sites throughout Glasgow, Edinburgh, Ireland, London and the UK. Be required to travel to other Company offices or Associated Company locations. Main Responsibilities Advanced Technical Support … callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff. Leadership: Lead the team in the absence of the Service Desk Manager Provide guidance and oversight to the team when required. Ensure members of the service desk team record accurately and maintain records with the service desk system, in accordance with ITIL processes Seek out opportunities for training and development of the team. Lead cross-team initiatives System Design and Implementation: Involvement in the design and architecture of IT systems and solutions. Lead the implementation of new technologies and upgrades. Performance Optimization: Analyses system performance and recommends improvements or upgrades. Conducts in-depth performance More ❯

callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff. Leadership: Lead the team in the absence of the Service Desk Manager Provide guidance and oversight to the team when required. Ensure members of the service desk team record accurately and maintain records with the service desk system, in accordance with ITIL processes Seek out opportunities for training and development of the team. Lead cross-team initiatives System Design and Implementation: Involvement in the design and architecture of IT systems and solutions. Lead the implementation of new technologies and upgrades. Performance Optimization: Analyses system performance and recommends improvements or upgrades. Conducts in-depth performance More ❯

Service Desk Engineer - London 3 month contract £350 - £375 p/d (inside IR35) IT department within a leading construction engineering business seeking a proactive and analytical service desk engineer for initial 3 month contract. You'll be based from a central London location - 4 days per week onsite, 1 day working from home. … Office 365 Admin - Microsoft Teams - Supporting AV products - Ideally an understanding of web gateway filtering. - An understanding of networking concepts including support of VPN's - Experience working on a Service Desk/management and prioritization of ticket queues. More ❯

Service Desk Engineer - London 3 month contract £350 - £375 p/d (inside IR35) IT department within a leading construction engineering business seeking a proactive and analytical service desk engineer for initial 3 month contract.You'll be based from a central London location - 4 days per week onsite, 1 day working from home. Responsibilities … Office 365 Admin - Microsoft Teams - Supporting AV products - Ideally an understanding of web gateway filtering. - An understanding of networking concepts including support of VPN's - Experience working on a Service Desk/management and prioritization of ticket queues. #J-18808-Ljbffr More ❯

To be considered for the role, you will have previous demonstrable Service Desk experience and ideally have exposure to the Public Sector. The successful applicant will be required to: Provide 1st line telephone support Account administration and password resets Support Windows Operating systems Support MS Exchange/Outlook Manage Active Directory Support bespoke and specialist systems Log calls … on the service management tool Receive & log fault call information ensuring all details are accurate and meaningful and correspond to agreed Service Desk procedures These roles will fall in scope for IR35, so candidates will need to work via an Umbrella Company or PAYE. These opportunities are to start as soon as possible and are ideally suited More ❯

Are you ready to take on the challenge of being the go-to problem solver for IT issues? Do you have a passion for delivering top-notch customer service while ensuring technical matters are resolved efficiently? If you're nodding along, then my client has the perfect role for you. My client is seeking an enthusiastic IT Service Desk Engineer to join their team and make a real impact. As a vital part of the IT department, you'll play a key role in providing exceptional support to learners and staff, ensuring their technical needs are met promptly and effectively. Role Overview: As an IT Service Desk Engineer, you'll be at … professional and courteous manner, ensuring each issue is accurately logged and tracked. Your knack for problem-solving will shine as you resolve issues while maintaining the highest level of service quality. Your responsibilities will also include liaising with clients to provide updates on work progress, prioritising and escalating calls as needed, and collaborating with the team to ensure the More ❯

their maturity. Our vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market. About The Role The Service Desk Team is a core team within the business, it’s the first point of contact for our clients, and is heavily involved in the delivery of timely … and effective technical solutions. The core focus of the 2md line Network Connectivity Service Desk Engineer will be to take ownership and successfully resolve complex technical incidents and requests logged by clients. This will mean investigating issues, troubleshooting and providing solutions, while working in a fast paced environment, and keeping the customer updated at all times. You … To be considered for this role you must have a proven track record of professional experience providing technical support at a first line level experience working in a managed service/datacentre/NOC environment would be beneficial, as would experience working in a shift based environment.As a 2nd line engineer you will need to have understanding and More ❯