ServiceDesk Manager - London (North West) IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a ServiceDesk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries including … for their next 'step-up', for instance if you are currently working as a team lead/technical lead and wanting to get into servicedesk management. In this business critical role, you'll be reporting directly to the Managing Director and taking ownership of a small servicedesk (circa 5, 1st - 3rd Line, completing around 200 tickets per week) and you'll take responsibility for the overall management of the service desk. Responsibilities: Overall management of the servicedesk Manage relations with their 24x7 outsourced servicedesk provider more »
Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology ServiceDesk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and servicemanagement, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support more »
We have an excellent opportunity for a ServiceDesk Analyst to join our ServiceManagement team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the ServiceDeskmanagement tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using … event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active more »
line team and improving IT Operations and EUC services? In this role, you will be tasked with elevating the customer experience within the IT service domain, focusing on managing daily operations and leading the 2nd line team to ensure optimal user engagement. This will entail building relationships with business … stakeholders, driving IT transformation initiatives, and overseeing service change activities. Key responsibilities will include team management, driving transformation efforts in people, processes, and technology, providing cross-functional collaboration, and promoting continuous improvement in the modern desktop service landscape. Additionally, you will need adept reporting skills, ongoing performance … management, and a solid grasp of IT servicemanagement principles. To excel in this position, you will need to have experience and a proven track record in servicedeskmanagement or similar leadership roles, along with experience in leading geographically dispersed teams through operational more »
looking for an individual who has proven experience in successfully modernising traditional services, and has transformed and revitalised teams. Key responsibilities: Strategic Planning and Management Infrastructure Design and Maintenance ServiceDeskManagement Team Leadership Development Technology innovation and evaluation Stakeholder communication and collaboration. Required experience Experience … in IT Infrastructure/ServiceManagement, with significant experience leading infrastructure and servicedesk teams. Proven track record in modernising traditional IT services and leading digital transformation initiatives. Benefits Competitive Salary up to £70,0000 Generous holiday allowance and pension contribution Flexible hybrid approach to work … onsite. Ideally looking for someone who has high energy and ambition with a passion for driving change an innovation, with strong leadership and team management skills. If this sounds like something you could be interested in, please apply now. Associate Director of Digital Services- North West- Hybrid- FTC more »