1 Service Desk Manager Jobs in Chelmsford

The primary objective is to be responsible for overall leadership and management of the First Line service desk team ensuring that service level agreements are met, and exemplary customer service is provided at all times. The post holder will plan, lead and empower the service desk team, coordinating team effort and resource, guiding successful delivery, improving best practice and delivering a quality assured service to end users. The role requires strong organisational skills and a good eye for improving/reviewing processes. The Service Desk is an ever-evolving team … which must embrace change, ensuring the desk is prepared and ready to support. Key Responsibilities Full ownership of 1st line service and customer outcomes including metrics and improvements Leadership of 1st line workforce from resource planning and team structures to team members training and development, retention and reward more »