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Service Desk Team Manager

Complete Performance Improvement Plans (PIP) and Absence Management Reviews... Responsibility for team resource allocation and capacity planning... Good experience with KPI'S and SLA's. Experience of supporting an Active Directory environment and Microsoft Windows client operating systems... Experience of using a Service Management Toolset (for example Assyst or Remedy)...
Sheffield -
Capita - ITIN
Salary: Competitive
Posted: 7 days ago