We are currently recruiting for a ServiceDesk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will havestrong IT support experience, training will be offered to cover the AV element of the role. IT certifications would be beneficial. This … role is office-based. ServiceDesk Support Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites Oversees internal IT systems and assets, and assists with upgrades and fixes. Preparation of Audio … a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner equipment we install as part more »
Customer Support Specialist, ServiceDesk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/ServiceDesk Analyst more »
Job DescriptionFirst Line ServiceDesk SpecialistLocation: Hybrid, LondonSalary range Up to £40,000 dependant on experienceRole:My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality … information within them to allow effective management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels.Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You … with each contact and any issues or complaints are escalated appropriately.all Incidents and Requests with agreement from the customer.the sources for new Incidents and Service Requestscommunicate with the customer, during the lifecycle of a fault/incident.Key Skills required:• Degree in IT, or equivalent through experience • Knowledge of the more »