1 of 1 Service Desk Supervisor Jobs

Job summary The Service Desk is the single point of contact for all ICT related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with minimal business impact on the Trust within agreed service levels and clinical/business priorities. The Service Desk also provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and/or new software requests. The Service Desk Supervisor will be part of the Service Desk Team working as deputy to the Service Desk Manager by … line managing members of the team, training new starters and ensuring quality of the team's work; as well as assisting in the duties of the Service Desk Analysts. Main duties of the job The primary duties of the role are to: Line manage approximately half of the department's ICT Service Desk Analysts Provide training More ❯