Junior/Trainee Help Desk First Line Technical SupportAnalyst/ServiceDesk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can … ensure all gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help Desk First Line Technical SupportAnalyst/ServiceDesk Engineer who has an interest in developing an IT career with excellent … customer service and communication skills. The ServiceDesk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk First Line Technical SupportAnalyst/ more »
Customer Support Specialist, ServiceDeskAnalyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/ServiceDeskAnalyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support … resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that more »
can add value and progress your career? If the answer is yes! Then this may be the role for you: Job Title: First Line Support - ServiceDeskAnalyst My client is a leading global technology solutions provider, delivering operational excellence and industry-standard practices across various … owning, assessing, and directing user queries and technical incidents for internal and external customers. The role requires integration into the internal IT processes and support across all divisions to ensure service excellence and customer success. Responsibilities: Handle first and second level user queries for both internal and external … customers. Proactively monitor systems and equipment status. Manage and prioritise incidents effectively, utilising incident management best practices. Provide support via phone, email, or remote assistance. Collaborate with other divisions to expedite issue resolution. Assist in producing customer reports with relevant information. Desirable requirements: Technical experience in operating systems (Microsoft more »
Devonshire Hayes has partnered with a fantastic organisation to help them secure a talented ServiceDeskAnalyst/IT Support Engineer for an initial 10 month contract. You will be tasked with the following, - Being the first point of contact for IT related queries, excellent customer … service is essential. - Handheld device support - Installation and configuration of hardware & software - Active Directory administration - Windows 10, Office 365, Intune, Networking to include TCP/IP, routing, DNS, DHCP etc more »
