Gloucestershire, South West, United Kingdom Hybrid / WFH Options
Sopra Banking Software Ltd
Job Description We are seeking a dedicated and dynamic ServiceDeskTechnician to join our team. As a ServiceDeskTechnician, you will play a crucial role in providing technical support and assistance to our clients, ensuring smooth operation and optimal utilization of our … to escalate complex technical issues and follow up on resolutions. Assisting in software installations, configurations, and upgrades for clients. Proactively identifying opportunities to improve service delivery and client satisfaction. The ServiceDeskTechnician team operate a 24/7 shift pattern providing Global supportfor our clients. … 7pm-7am then 3 days off Qualifications We are interested in hearing from you, if you have most of the following attributes: Previous IT servicedesk experience is not essential, we are open to applications from those with a passion for IT and high-quality customer servicemore »
and some weekends Sickness and Holidays) Full Time/Permanent Location - Ground Floor, 1 04 Dalton Avenue, Birchwood, Warrington, WA3 6YF The Role The ServiceDesk Analyst is the first point of contact for our customers. Technicians are expected to restore normal IT Service operations within agreed … service levels and business priorities, whilst minimising any adverse impact on business operations for both Vaultex UK and its stakeholders. Management of contacts to the servicedesk should be done to ensure that all pertinent information is captured, while at the same time ensuring that resolutions or … provide technical resolutions for network, email infrastructure, desktop, Intranet, Internet, server, and a variety of internal bespoke applications. Record all calls on the IT Service Management application and respond professionally and efficiently to all incoming calls to the IT ServiceDesk, ensuring that Call-Handling targets are more »
Job Title: 2nd Line ServiceDeskTechnician Location: Southampton Salary: Up to £34,000 per annum Cooper Lomaz are excited to offer a career opportunity with a global leading business in their sector. They are looking to source an experienced ServiceDeskTechnician to … work onsite at their Southampton office full-time, and support colleagues with 1st and 2nd line tickets. You will need to have strong customer service skills, as you will be supporting non-technical-minded colleagues. This is a busy role where each day is different, you will need to … go in with a can-do attitude with a passion for troubleshooting and resolving IT issues. Role Responsibilities: Provide 1st and 2nd line ServiceDesk support to colleagues using ITIL Foundations Ensure all tickets adhere to agreed SLAs. Provide support, advice and training to colleagues relating to software more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Opus Perm
Opus are working exclusivley in the search for an IT ServiceDesk Analyst to join one of the largest organisations in the Ipswich/Suffolk area. Do you want to work for a business that has won multiple awards including employer of the year? Apply today! As an … IT ServiceDeskTechnician, working with the internal IT team and 3rd Party IT Service providers you will play a crucial role in providing technical assistance, troubleshooting, and resolving IT issues for colleagues across multiple sites. Your expertise will contribute to maintaining the efficiency and reliability … holiday + bank holiday, Buy & Sell holiday scheme, pension scheme, private medical and much more! Responsibilities : Working in close collaboration with 3rd Party IT Service Providers to deliver: Provide first-line/second-line technical support to end-users via phone, email, or in person. Resolve hardware and software more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Rullion
ServiceDeskTechnician Newcastle (Outside IR35) Attention all talented IT professionals! An exciting opportunity has arisen for a skilled ServiceDeskTechnician to join our esteemed client on an urgent basis. We're currently seeking individuals to provide invaluable support for a Windows refresh more »
IT ServiceDesk Analyst required to provide 1st Line Support to 1,500 users at a well-regarded international law firm. The firm is one of the fastest growing law firms, with an entrepreneurial spirit and innovation and diversity & inclusion at the centre of their Practice. The firm … management solutions/systems. • Remote access systems (VPN, direct access, Citrix). • ITSM Tools. This role is a great opportunity for a customer-focused ServiceDesk Analyst looking to develop their IT career and join a growing law firm. Please apply with your CV or call me for more »
or recent experience working in a Microsoft 365 dedicated role and will be familiar with operating, managing, securing, and optimising a cloud based Microsoft365 service portfolio. The Role: The successful candidate will join our Secure Services Team, establishing and maintaining the Secure Services offering, for multiple clients, which is … based collaborative technologies. Each tenant delivers an independent working environment which are capable of wider sharing and collaboration across all customers. Immediate administration and service support of a growing client & user base (currently c1500 users), which we expect to double within the next year. Essential Skills: 2+ years’ proven … Office 365 & services including Intune and MDM Administration, SharePoint Online, Azure AD, OneDrive for business, Teams, and Outlook. 2+ years' experience working in a ServiceDesk environment. Office 365 ATP & DLP configuration including security monitoring & logging (e.g. Microsoft Cloud App Security). Experience with Office 365 and Azure more »
Job Opportunity: IT Support Technician About The Company: A young, exciting MSP are on the lookout for a talented IT Support Technician to join their team. They firmly believe that having a fantastic team is crucial to achieving our company's goals. As they continue to grow, they … based at their head office in Hyde, and involves an 8-hour workday between 8:30 am and 5 pm. As an IT Support Technician, you'll be a vital part of our technology team, focusing on providing outstanding IT support and driving innovative projects. What They're Looking more »