10 Service Desk Technician Jobs in the UK excluding London

Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing * You will act as the … central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous … service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps more »

Service Desk Technician | Worcester | Up to £28k | Windows | O365 | Active Directory | Hardware An opportunity for an experience Service Desk Technician to join an exciting business within the financial services sector. The Company Masters of their trade, they are part of a group of financial … Active Directory Networking Hardware Azure AD Problem Solving Benefits Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as … at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events Interviews commence immediately for this role so please don't hesitate to apply! Service Desk Technician | Worcester | Up to £28k | Windows | O365 | Active Directory | Hardware Oscar Associates (UK) Limited is acting as an Employment Agency in more »

Service Desk Technicians We’re seeking suitably skilled Service Desk Technicians to join our exceptional customer-focused technical team. As a Service Desk Technician, you’ll play a crucial role in providing efficient IT support and assistance to our clients. Your primary responsibilities … will include handling helpdesk enquiries, resolving technical issues, and occasionally performing on-site tasks. Roles Available: Desktop Support Technician (1st and some 2nd line): · Respond to user queries via phone, e-mail, and chat application. · Troubleshoot hardware and software issues. · Ensure prompt and SLA-compliant resolution of technical issues. … Keep users informed about issue resolution. Escalation Technician (generally 2nd and 3rd lines): · Handle complex technical escalations. · Collaborate with cross-functional teams to address critical incidents. · Assist the Desktop Support Team during peak workloads. · Provide face-to-face support when necessary. Candidates should be passionate about technology and helping more »

Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical … your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide … Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for more »

IT Service Desk Technician - Brandesburton - £26,000 Principal IT are working exclusively with a well-known business based in Brandesburton. Our client pride themselves on special a fast-track, sustainable delivery of modular buildings for long and short term application. To be successful in this role they … skills and ability to work without supervision Experience of mobile device and application management across Microsoft, Apple and Android platforms Essential Skills: Great customer service Experience in a similar IT support role is essential. Good working knowledge of MS Windows (client devices) Understanding of Windows Server, MS Exchange and … Android platforms The Package 25 days annual holidays plus bank holidays Annual bonus Christmas Shut Down Annual Salary reviews Employee Wellbeing X3 Death in Service How to Apply If you are interested in hearing more about this IT Service Desk Technician position or interested in applying more »

Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be … driving license is preferred but not essential. Skills and Experience: Solid experience of 1st and 2nd Line IT Technical Support Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building … Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA’s – clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V more »

Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be … driving license is preferred but not essential. Skills and Experience: Solid experience of 1st and 2nd Line IT Technical Support Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building … Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA’s – clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V more »

The role of the 1st Line Service Desk Technician is to receive telephone calls, emails and live chats from users/customers, record as much information as possible, attempt to resolve the incident/request and log as a ticket if immediate remediation is not possible. Role … concise information to be recorded on each ticket.MDS to be completed, in full, on each ticket Aim to meet Team, and Individual, Objectives Maintain service delivery against Key Performance Indicators Manage and lead each phone call in an engaged and structured manner Retain ownership of incidents and requests until … of the role Assist users and customers with a wide variety of faults, queries, and concerns Ensure all information is logged in the relevant Service Management system, meeting the Minimum Data Set requirements Communicate confidently and accurately with users, customers, colleagues, and managers Training Firebrand’s sector-leading Level more »

so, this role could be for you! About Our Client Our client is expanding their awesome team by offering the position of an IT Service Desk Technician at their rapidly expanding MSP (Managed Services provider) in Melton Mowbray. The successful candidate will become a valued member of … occasionally on-site, as well as helping to foster client relationships and assisting with project implementation where necessary. Main responsibilities for the IT Support Technician: Provide end user technical support and assistance both remotely and occasionally on-site. Configuration and maintenance of PC's, Printers, Servers, and cabinets/… with a handful of clients. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the IT Support Technician role will: Have at least 1 years' experience of professionally supporting desktops and carrying out basic server administration, preferably within a Managed Services IT more »

your career in the vibrant world of Financial Services? Our client, a leading organization in the sector, is eagerly seeking a talented 2nd Line Service Desk Technician to join their innovative team at their Surrey office on a permanent basis. As a key player in this dynamic more »