3 Service Desk Technician Jobs in the South East

Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical … your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide … Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for more »

The role of the 1st Line Service Desk Technician is to receive telephone calls, emails and live chats from users/customers, record as much information as possible, attempt to resolve the incident/request and log as a ticket if immediate remediation is not possible. Role … concise information to be recorded on each ticket.MDS to be completed, in full, on each ticket Aim to meet Team, and Individual, Objectives Maintain service delivery against Key Performance Indicators Manage and lead each phone call in an engaged and structured manner Retain ownership of incidents and requests until … of the role Assist users and customers with a wide variety of faults, queries, and concerns Ensure all information is logged in the relevant Service Management system, meeting the Minimum Data Set requirements Communicate confidently and accurately with users, customers, colleagues, and managers Training Firebrand’s sector-leading Level more »

We are seeking a talented and enthusiastic IT support engineers to join our growing Service Desk function, providing both remote and on-site support to EMBL-EBIs 850 users. Youll be part of a friendly team providing first line support to a diverse user base, with requirements ranging … through our online system before the closing date. DORA - EMBL is a signatory of DORA and is committed to hiring and training outstanding research, service, and administrative personnel. To apply, please submit a covering letter and CV via our online system. Applications will close on 21 04 2024 Reference more »