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Sr. Business Process Consultant, IT Service Management Workflow (Federal) Location: DC metro area The Role The Sr. Business Process Consultant, (ITSM) IT Service Management Workflow is the functional and process expert of a customer engagement team - consulting with federal customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of … the ServiceNow SPM products - all with the goal of accelerating and driving customer business outcomes. What You'll Do in This Role As a ServiceNow ITSM Process Consultant, you will act as the process expert guiding federal customers in designing, implementing, and optimizing IT Service Management (ITSM) workflows using ServiceNow best practices. In this role, you will More ❯