1 of 1 Service Management Consultant Jobs

role, you will manage the full lifecycle of problems, ensuring timely resolution and minimizing impact on the organization. You will also provide Major Incident Management capability within the UK timezone, handling critical situations and ensuring effective communication with stakeholders. Key Responsibilities Own and manage the lifecycle of problems, driving … root cause analysis and permanent fixes. Lead Major Incident Management during UK hours, ensuring rapid resolution and clear communication. Collaborate with technical teams and senior leadership to translate complex issues into actionable insights. Support continuous improvement of ITIL-aligned processes, with a focus on Problem and Incident Management. Essential ...