1 Service Management Jobs in Barnet

or Coventry and remote Explore and Discover what it's like working for Leidos... We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services. This position operates on a shift basis and the team … are accountable for Access, Event, Incident, Request and Problem Management activities. What will I be doing? You will work to keep the programme system operational by: Performing system administration tasks as defined by the Operating Procedures. Routinely monitoring the system using the software and hardware tools provided. Responding appropriately … Documenting solutions. Adhering escalation/elevation processes and procedures. Timely and accurate inputting of data into the call logging system. Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate person e.g. 2nd Line Systems Administrators, the Operations Support Group etc. The role is shift more »