8 Service Management Jobs in Cambridge

IT services and solutions to both public and private sectors across the UK. This is a broad role that encompasses elements of client relationship management, project management, delivery management and service management. We are seeking a seasoned individual that enjoys having multiple concurrent workstreams to manage … The team’s focus is to deliver industry-leading client experience and deepen existing client relationships. This role is based in Cambridge. Responsibilities: Project Management : • Lead and oversee client projects from initiation to completion, ensuring timelines and budgets are met. • Collaborate with internal teams to establish project plans, identify … key deliverables, and allocate resourceseffectively. • Monitor project progress, identify potential risks or issues, and implement solutions to keep projects ontrack. Delivery Management: • Develop and maintain strong client relationships by understanding their needs and expectations. • Coordinate with cross-functional teams to deliver high-quality services that meet or exceed clientexpectations. more »

Basic information Location Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Glasgow, Ipswich, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Nottingham, Reading, Southampton Service line Enabling Functions Date published 30-Apr-2024 Req # 15085 Job description Connect to your IndustryAs the Operational Transition manager, your role is vital in coordinating the introduction … smooth transition of new services into the live environment and manage updates to existing operational services.Change ManagementAct as the process owner for IT Change Management, ensuring the process continues to provide oversight and governance for all planned changes.Ensure all requests for change meet minimum baseline criteria and are appropriately … in IT and the business to ensure that the change process remains align to current and future requirements to deliver a best-in-class service to DeloitteRelease ManagementAct as process owner to manage the end-to-end deployment of applications within the Deloitte UK and Deloitte CH desktop estates more »

most exciting business areas within AstraZeneca and is faced with solving for a variety of complex business and IT challenges. The Enabling Units IT Service portfolio is a unique mixture of in-house developed, Commercial Off the Shelf Software (COTS) and Software as a Service (SaaS) solutions. Alongside … and other IT and business platform partners, the Solution Lead will be working to understand, devise technical solutions, estimate, deliver and run operationally sustainable service components. The Solution Lead will use a combination of capability service management, technical acuity and business process experience to balance home-grown … the technical, execution strategy and roadmap for domain Solutions to enable capabilities prioritised by the product team as well as the operational health and service management of the solutions. The Solution Lead should be both a technical expert and a functional expert of the areas which they enable. more »

being defined as: • Ability to document network information. • Assist in the setup of networks and contribute ideas and suggestions. • Suggest activities (common incidents and service requests) that can be performed by the service desk • Create and curate relevant knowledge articles. • Pass accreditations as required by the senior network … client centric organisation, our priority is always providing excellent support to our clients, therefore you will be expected to act as a site/service desk engineer when not learning from and supporting our senior network engineer. This includes but not limited to: Providing 2nd line on site and … service desk technical support: • Attend customer and company sites as a minimum 2 days per week (you will be expected to be flexible in that there may be a requirement to change your deployment at short notice, but they endeavour, as much as possible, to minimise disruption to their more »

Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, Teesside Service line Enabling Functions Date published 24-Apr-2024 Req # 15326 Job description Connect to your IndustryDo you thrive on developing creative and innovative … decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The IT Risk Management: Controls Test Manager will undertake planning on various DT testing and assessment programs:Performing Control assessments complete the remote/virtual onsite assessments with …/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent)Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controlsExperience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL more »

This role will be coveringPeterbourgh, Ipswich, Norwich and surrounding Areas. To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer … guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »

support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. more »

support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. more »