8 Service Management Jobs in Cumbria

About Service Management. The Information and Technology Services (ITS) Division is responsible for delivering all IT Services to enable HSE to deliver its strategic and delivery plans. An exciting opportunity has arisen to lead the HSE’s IT Service Management Team. HSE’s IT Services have recently … business plans forward. You will manage a blend of insourced and out-sourced teams, to maintain and operate a modern IT estate.As Head of Service Management, you will be responsible for the overall design and delivery of end-to-end IT services provided to the Health and Safety … Executive (HSE) ensuring excellent customer service. Our Service Model is based on ITIL (IT Infrastructure Library) best practice principles. The adoption and enhancement of these practices is an on-going priority activity with an ambition to achieve the highest levels of business value through service excellence. There is more »

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to … resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Problem solving skills Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework Tasks … Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes. Establish and maintain comprehensive capacity management planning process considering current and future demand. Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources more »

SACM (Software Asset Configuration Manager) Duration: 6 months SC Cleared Location: Barrow based with 2 days onsite Via Umbrella Oversees the entire Service Asset and Configuration Management (SACM) lifecycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed lifecycle process … of information within the CMDB for the managed area * Review accuracy and completeness of asset data * Raise data quality issues with Data Owners and Service Providers * Conduct regular data quality audits for managed area * Report and escalate exceptions in the Change Process for the managed area to the Change … data for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data mangers * Assist in in access management in regard to managed area of CMDB. * Audit CMDB data as defined in IT Asset Management Service Description Document * Ensure the integrity more »

Problem Manager - Global Consultancy - 6 month contract (SC Cleared) Reporting to the Problem Lead, the Problem Analyst's responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse … errors within the IT Infrastructure. Your role as Problem Manager - Completes regular standard tasks following given prioritization. Follows procedural activities described in the Problem Management documentation. Provides the analysis of the aggregate incident data to identify key trends. Collects data for the resolution of the investigated problems and root … and assistance to SDOs to support a globally consistent approach to operational processes. Effectively uses working relationships with Customers and Suppliers. Participate in continuous service improvement. Is aware of the service performance and supports improvements implementation. Review and quality check RCA templates. Performs proactive and re-active investigations more »

SC) Duration: 6 months Location: Barrow Based, 2-3 days onsite Job Description: Reporting into the Problem Lead, the Problem Analyst primary responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove … by errors within the IT Infrastructure Your role - • Performs proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results. • Completes regular standard tasks following given prioritization. • Follows procedural activities described in the Problem Management … and assistance to SDOs to support a globally consistent approach to operational processes. • Effectively uses working relationships with Customers and Suppliers. • Participate in continuous service improvement. • Is aware of the service performance and supports improvements implementation. • Review and quality check RCA templates. • Proactively monitors the Incidents to identify more »

resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Problem solving skills Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework Quality … documentation and report writing ability Responsibilities: Establish and maintain comprehensive capacity management planning process considering current and future demand. Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders. Contributes … to the efficient and effective running of all Availability & Capacity Management related activity. Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands. If you are interested please apply for more information more »

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to more »

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to more »