1 Service Management Jobs in Derby

of complex IT hardware problems, recommending and implementing corrective solutions as necessary. * Respond promptly to incoming calls, pages, and emails regarding IT hardware issues. Service Management * Manage and prioritize tasks assigned to the server hardware and compute services team, including service requests, change requests, incidents, project tasks … SLA targets. * Evaluate and recommend hardware products for purchase. Required Technical Skills: * Proficient knowledge and experience with server hardware and compute services. * Strong customer service orientation. * Hands-on hardware troubleshooting experience. * Ability to comprehend technical manuals, procedural documentation, and OEM guides. * Capacity to conduct research on PC issues and more »