We are a Microsoft Silver Partner. Due to a rapid increase in clients within our Managed Services Team, we have a requirement for a ServiceManagement Lead to join our growing team. The ideal candidate will have current or recent experience managing a servicemanagement framework … within a managed service environment. The Role: The successful candidate will join our Managed Services Team, leading the ServiceManagement capability. Undertaking Service Architecture during the design of new managed services. Supporting the Director of Managed Services in designing, developing and maturing of IT ServiceManagement Practises. Ensuring the ServiceManagement Framework aligns to industry best practise and supports the organisations ISO 20000 certification. Within Logiq Consulting, the ServiceManagement Consultant will work closely at a strategic level, to ensure there is alignment between the Logiq IT servicemore »
Business ServiceManagement Lead Banking London This is a brilliant new opportunity for a Business ServiceManagement Lead to join the thriving Business ServiceManagement (BSM) Group in this investment bank. This is a key role where you will be setting up a lot … of the operations planning needed for the long-term future of the Business ServiceManagement (BSM) Group Role details Title- Business ServiceManagement Lead Employer- Investment bank Location: London City Liverpool Street London with 2/3 days home working hybrid Salary £80-100,000 plus … pension and bonus Requirements : Enterprise ServiceManagement, Services catalogues, service mapping This is a brilliant new opportunity for a Business ServiceManagement Lead to help lead the Business ServiceManagement (BSM) Group. As the Business Services Lead, you will support the Head of more »
Business ServiceManagement Lead Banking London This is a brilliant new opportunity for a Business ServiceManagement Lead to join the thriving Business ServiceManagement (BSM) Group in this investment bank. This is a key role where you will be setting up a lot … of the operations planning needed for the long-term future of the Business ServiceManagement (BSM) Group Role details Title- Business ServiceManagement Lead Employer- Investment bank Location: London City Liverpool Street London with 2/3 days home working hybrid Salary £80-100,000 plus … pension and bonus Requirements : Enterprise ServiceManagement, Services catalogues, service mapping This is a brilliant new opportunity for a Business ServiceManagement Lead to help lead the Business ServiceManagement (BSM) Group. As the Business Services Lead, you will support the Head of more »
Business ServiceManagement Lead Banking London This is a brilliant new opportunity for a Business ServiceManagement Lead to join the thriving Business ServiceManagement (BSM) Group in this investment bank. This is a key role where you will be setting up a lot … of the operations planning needed for the long-term future of the Business ServiceManagement (BSM) Group Role details Title- Business ServiceManagement Lead Employer- Investment bank Location: London City Liverpool Street London with 2/3 days home working hybrid Salary £80-100,000 plus … pension and bonus Requirements : Enterprise ServiceManagement, Services catalogues, service mapping This is a brilliant new opportunity for a Business ServiceManagement Lead to help lead the Business ServiceManagement (BSM) Group. As the Business Services Lead, you will support the Head of more »
people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT ServiceManagement function, will own the day-to-day execution of Service Delivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across ServiceManagement, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will more »
IT ServiceManagement Specialist Inside IR35 IT ServiceManagement Specialist required to join a leading Defence client. Responsible for supporting the vital MILSATCOM Service Delivery Organisation using an ITIL framework ServiceManagement toolset. Assisting the IT ServiceManagement Lead with capturing … existing servicemanagement processes in leading change, ensuring smooth transition to a modern agile approach. This is a fast-paced, challenging role on a significant project. Proactive in your approach combined with the ability to adapt to a rapidly changing environment with new and exciting challenges each day. … Specific activities in the role include: Represent the company during site visits to client Operational Sites Capture existing ServiceManagement processes and reflect to the Enterprise Architecture team Attend stakeholder meetings, governance forums, Design reviews & Readiness Assessments to assist the delivery of a new ITSM approach. Support the more »
The IT ServiceManagement Team are looking for an IT ServiceManagement Specialist. Responsible for supporting the vital Service Delivery Organisation using an ITIL framework ServiceManagement toolset. Assisting the IT ServiceManagement Lead with capturing existing servicemanagement … environment with new and exciting challenges each day. Specific activities in the role include: * Represent during site visits to client Operational Sites * Capture existing ServiceManagement processes and reflect to the Enterprise Architecture team * Attend stakeholder meetings, governance forums, Design reviews & Readiness Assessments to assist the delivery of … a new ITSM approach. * Support the definition of the ServiceManagement Strategy of Operations, driving change using ITIL best practise, continuous improvement and automation. * Work closely with the modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix. Required Experience/ more »
we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate IT ServiceManagement (ITSM) Lead to drive and operate servicemanagement across our organisation. As part of the TechOps Operations team, you will … have the opportunity to work in various areas, including IT ServiceManagement (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure Operations. The role of Global IT Operations is crucial … well, it can transform the organisation. Since Elanco’s separation from Eli Lilly & Company, we have taken the opportunity to design a modern operations service from scratch. Over the past two years, we have implemented the fundamentals and matured our processes. Our goal is to build upon this foundation more »
We are currently recruiting for a disciplined and skilled Data Architect with solid experience in designing and developing data migration methods within a ServiceManagement context. This is a 12 month contract with possible extension, requiring active DV clearance within the London and M4 corridor. Responsibilities: Contribute to … Design and develop additional data migration tools as required. Design the consolidated CMS model using UCMDB. Develop CI Data flow integration between CMS and Service Manager tooling. Provide additional integration documentation relating to the data transfer methods and synchronization. Support data migration methods into live operations. Providing guidance to … relevant governance activities (eg regular status reporting). You will have skills and experience with the following software (listed in order of preference): Configuration Management System (CMS)/UCMDB Connect-It Asset Manager X/ServiceManagement Automation X Skills: Able to demonstrate excellent team-working skills. more »
IT Service Manager - Insurance We are currently recruiting for an IT Service Manager with Insurance Experience to join one of our Insurance Clients on a 9 month contract. Inside IR35 Hybrid working with travel to Reigate Office 2 days a week. Roles and responsibilities Support the ServiceManagement lead in documenting, maintaining, and improving ServiceManagement strategy and processes. Lead service reviews and put service packs together Work with internal teams to ensure end to end service delivery is being provided to all clients. Build relationships with internal and external … stakeholders. Be responsible for maintaining and improving service reports that are sent to clients. Be responsible for creating the monthly/quarterly Service reports that are sent to clients. Lead ServiceManagement reviews with clients On-board new clients into ServiceManagement Work with more »
Head of TPM Governance is Primarily responsible for the operational elements of the TPRM framework. Key responsibilities include owning TPM documentation, reporting, governance, escalation management and strategic development of the group. Background The remit of the Operations Planning Department (OPPD) spans all of SMBC EMEA (all entities and countries … Transformation & Strategy Planning Group. Responsible for the Transformation Strategy, design of the Target State for SMBC EMEA and prioritisation of the transformation budget. Change Management Group. Responsible for programme and project design and delivery, change methodology and toolset and providing Project Management and Business Analyst resources to staff … programmes and projects. ServiceManagement Group. This includes Business ServiceManagement (responsible for the ServiceManagement Methodology and supporting Business Service Owners in their roles overseeing the end-to-end delivery of business services), Business Continuity Management and Corporate Real Estate Services. more »
Service Desk Manager - IT - Permanent - London/Hybrid As the Service Desk Manager, you will play a crucial role in managing our client’s service desk operations, ensuring that all IT support activities are conducted efficiently and effectively to meet the needs of their clients. You will … lead a team of IT professionals, fostering a collaborative and customer-focused work environment. Your leadership will ensure that their service desk operates as a high-performing unit, delivering exceptional service levels and supporting their clients' IT infrastructures. The responsibilities of the role involve managing a team of … approximately ten located in customer premises, the client’s office, and home-based working. Our client partner with overseas providers to compliment the Service Desk to provide a full 24/7 and global service with Analysts based in Milton Keynes, USA, and Singapore. The Service Desk more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Amtis - Digital, Technology, Transformation
IT Service Manager - £60,000 + £65,000 Car Allowance + bonus + hybrid working- Home, Office, Sites ITIL, SLA, XLA, Customer Centric ServiceManagement, Business facing, Customer experience, IT ServiceManagement A fantastic opportunity has arisen to join our clients award-winning IT team … as an IT Service Manager who will take on the key role between IT and the business end users across multiple UK outlets. You will report into the Head of IT Services represent the voice of internal and external customers reinforcing the strong existing link between IT and its … and implementation of strong SLA and Experience XLA's backed by NPS and two way communication. What you’ll be doing in this IT Service Manager… Developing strong relationships with frontline stakeholders and understand their needs for IT Services. Establish a customer centric view of the performance of IT more »
Service Transition Manager Zenzero are a leading midmarket MSP with offices based in several locations across the UK including London, Coventry, Guilford, Basildon, Inverness and Aberdeen. With extensive growth plans and modern ways of delivering managed IT services to our customers, we are looking for a passionate customer centric … individual who is ready to support the growth of the service delivery function. In this role you will be responsible for ensuring new customers have a smooth and seamless transition to Zenzero. You will work closely with the Sales team, Service Desk Managers, Technical Consultants and Service Delivery Manager to onboard the customer and provide end-user training on our service desk portal and processes. This role is a great opportunity for a detail oriented and customer focused individual. You do not need to be technical to fulfil the role, but an understanding of IT more »
Are you ready to leverage technology to impact patients and ultimately save lives? As the Global IT Service Desk Lead, you will lead the IT Service Desks across 6 different locations, in a multi-vendor landscape. Your focus will be on negotiation and development of relationships with both … external suppliers to ensure delivery of excellent IT services to AstraZeneca business customers underpinning Employee Experience. Accountabilities: Your role will drive technology changes and servicemanagement activities to ensure services are delivered in accordance all Service Level Agreements, contractual and business requirements. New and improved services will … be developed and introduced without risk to business functions. You will drive the development and implementation of performance measurement and management mechanisms to drive service enhancements and seek opportunities to enhance IT’s contribution and value to the business. Essential Skills/Experience: Solid experience of leading an more »
Hatfield, England, United Kingdom Hybrid / WFH Options
Mitsubishi Electric
shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow". Role summary: The Service Engineer delivers the service products directly to the customer, working on a variety of equipment located at sites across a specific region. As … the face of Mitsubishi Electric excellent customer service in conjunction with top quality engineering and problem solving skills are essential. The service engineers will report to the Regional Service Manager and will work closely with the Service Supervisors, Service Coordinators & Quality/Warranty Manager to … ensure that an efficient and profitable service product is delivered. Service Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that more »
Service Desk Team Leader - IT ServiceManagement Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to … service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements … are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best more »
Loughborough, Leicestershire, East Midlands, United Kingdom
Connexa
the office Salary up to £44,000 The successful candidate will oversee the ICS Technical Team's operations and assume overall accountability for IT ServiceManagement, including Incident and Problem Management, ICS asset management, procurement, and Network/Server Infrastructure management for the organization. Key … Responsibilities: Lead the management and enhancement of IT ServiceManagement, Service Desk, and Network/Server Infrastructure, ensuring seamless service delivery to all users and meeting SLA resolution targets. Manage and develop the Network and Server Infrastructure, both cloud-based and onsite, encompassing performance monitoring … integrity of the organization's technical infrastructure, implementing security policies, adhering to IT health check results, and maintaining agreed technical standards for Network, Infrastructure management, and Cyber Security. Ensure the Technical team achieves agreed SLA targets for allocated calls. Address and resolve assigned and escalated incidents, problem managementmore »
Requires Active SC Clearance* Start: ASAP Location: Bristol Hybrid (2/3 Days) Rate: 550 Outside IR35 Role Overview: As a Service Architect, you will engage with key stakeholders to meticulously craft and execute robust operational and servicemanagement strategies underpinning crucial business functions and services. Your … purview will encompass service architecture, business analysis, and project management, rendering you indispensable in shaping the service landscape. Key Responsibilities: Collaborate closely with clients and stakeholders to meticulously define and oversee service designs, ensuring seamless alignment with overarching business objectives. Forge close partnerships with diverse suppliers … and a matrix supply chain to develop services seamlessly integrating into existing service portfolios. Strategically plan and oversee workload allocation, seamlessly integrating Facilities, Infrastructure, and Applications into a cohesive support framework. Offer expertise and guidance on servicemanagement and operations to project teams, ensuring seamless execution. Develop more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
+ 14.5% pension contribution and 40 days annual leave. Hybrid working is in place. Main Duties: Work closely with the Applications Quality Assurance Manager, ServiceManagement, Service Owners, Business Analysts and the Project Office to ensure that the transition and release meets the requirements of the programme. … Lead and coordinate Release Management teams ensuring that releases deliver the value to the team on time meeting quality and governance considerations and that these releases are documented and evidenced as required. Liaise with ServiceManagement leads (i.e. Service Desk, Knowledge, Change and Configuration) to ensure … all documentation is captured in the Knowledge Base, user requests created in the Service Catalogue, service information is entered in the CMDB. Provide assurance that appropriate training/knowledge transfer takes place to ensure the service is embedded in the appropriate support/operational teams. Undertake final more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Devon & Somerset Fire & Rescue Service
Devon and Somerset Fire and Rescue Service is looing for an experienced ICT Service Manager as part of our newly formed Business Relationship Team, working within our Digital, Data and Technology (DDaT) department. You will join us on a full-time, permanent basis working 37 hours per week. … is the availability of flexible working or some home working, which can be discussed with the successful applicant. Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection and response services across the counties of Devon … highly skilled and motivated workforce. About the role: This is an exciting opportunity to join our Digital, Data and Technology department, as an ICT Service Manager supporting our new Digital Business Relationship Function. This is a rewarding role allowing you to support the department in providing exemplary customer servicemore »
ServiceManagement Analyst - DV Cleared - Corsham - £500 a day You will join a global IT consultancy who are bringing digital transformation to the MoD. You will support service elements for the Private Cloud implementation, based on Microsoft Azure Stack Hub (MASH). Location: The role is full … at Corsham Clearance: You need to have active DV Clearance The role: Primarily focussing on the execution of ITIL support process (from first line Service Desk through to fourth line escalations). Focus on knowledge sharing of ASH Stack operations with existing support teams and service stakeholders Undertake … capacity management, network management, backup, health and security monitoring and patching and updates. Focus on detailed technical incident and problem resolution and knowledge transfer. Backlog Management Your skills and experience: ITIL based servicemanagement experience. Skilled in SM tooling and ITSM operations Experience/knowledge more »
We are currently looking for an Availability and IT Service continuity Manager for a Defence client. Initially the contract will run till for 6 months with likely extensions and ASAP starts. Mainly a remote role with occasional travel to client sites. Security Clearance is required. Skills and Experience: - Proven … experience in IT Availability Management, Service Level Management, or related IT ServiceManagement role. Setting the reporting strategy, creating process and reports from inception to delivery. - Proven experience in IT Service Continuity, Disaster Recovery, Business Continuity Planning, or related IT ServiceManagement role. Setting the reporting strategy, creating process and reports from inception to delivery. - Previous working knowledge of IT ServiceManagement principles and ITIL framework - Working knowledge of Remedy (or other ITSM toolset), power BI other availability tools and systems is desirable. - ITIL v3 or 4 Foundation certificate more »
Newquay, England, United Kingdom Hybrid / WFH Options
King's Service Centre
to ensure the day-to-day running of the college Productivity platform services are delivered to a high standard and in accordance with defined service level agreements. This role would be focussed around SharePoint Online, OneDrive for Business, Power Platform and associated technologies that are heavily utilised within the … college. The role is also responsible for the Productivity continual service improvement ensuring that the college has appropriate and available Productivity platform services to support its ongoing needs. Accountabilities Key responsibilities: Responsible for the successful delivery of Productivity services within a ServiceManagement framework and in line … with the agreed college standards and Service Levels; Responsible for managing the resolution of major incidents and any escalated issues relating to Productivity tools within Microsoft 365 (SharePoint, OneDrive for Business, Power Platform, Office Online); Responsible for supporting delivery of technological change across the Productivity platforms; • Responsible for the more »
Service Architect 3 months + Contract Hybrid - Remote/London (2-3 days on site) Outside IR35 About : Mosaic Island are experts in Design and Assurance of complex IT change - from strategy through to delivery - enabling our clients to accelerate and exceed their business ambitions with confidence. We are … currently seeking a supplier to provide us with Service Architecture services across a ServiceManagement Centre of Excellence project. Deliverables to include: Drive the operating model into the next level of detail across people, processes and technology (tooling) Support both the definition and establishment/delivery of … the new servicemanagement ways of working. Focus on the touchpoints required across the life cycle, with demand, project and devops processes and teams Key Supplier Experience: ServiceManagement Architecture experience Agile working, specifically integrating with servicemanagement processes Experienced Lead Architect with demonstratable more »