2 Service Management Jobs in Macclesfield

Whilst the exact responsibilities will vary, the main duties of the role can be summarized as follows: • To maintain a high degree of customer service for all support queries and adhere to good service management principles. • To take ownership of user problems and be proactive when dealing … networking and TCP/IP protocols. Excellent IT skills - Minimum 1-2 years’ experience in a similar helpdesk/IT support role Remote Device Management Office/Microsoft 365 PC System Build Desired but not essential: Previous experience of CCTV, Access Control, intruder and AV systems. The Ideal Candidate … Team Player with the ability to also work independently. Can-do attitude Strong Communication & Customer Service skills to manage client expectations. Self-motivated Ability to meet deadlines. Strong Troubleshooting skills to resolve issues raised by clients If you feel like you are a good fit for this position please more »

The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations, take ownership of remote support and action a field engineer to site calls. Role · To maintain a high degree of customer service for all support queries and adhere to good service management principles. · To take ownership of user problems and be proactive when dealing with user issues. · To log all calls on our support desk software and manage the ticket system effectively. · Deal with administrative activities professionally and in more »