3 Service Management Jobs in Nottinghamshire

Nottingham Job Type: Full-Time Permanent The Role: To provide end-user 1st line Technical support in accordance with the achievement of all applicable Service Levels and Customer Satisfaction scores. Duties: Provide technical support to the MTVH business customers via telephone and instant chat, logging all tickets within ServiceNow. … Provide high levels of customer service and manage expectations on each and every contact, ensuring that our users are satisfied with their experience. Take ownership of user Incidents and/or Service Requests, prioritize them based on an impact assessment and if applicable, resolve them within the agreed … Service Levels. Analyse user Incidents and Requests quickly & effectively to either resolve tickets or triage them onwards to other teams to ensure swift resolution. Log, process and escalate more complex tickets to third-party providers, retaining ownership of these tickets and escalating where necessary. Provide technical administration in Active more »

response to internal customer requests and project demands. You will ensure customer requirements are clearly understood and then work with the wider Architect community, service owners and subject matter experts to deliver cost effective, supportable end-to-end high-level designs, adhering to enterprise strategy, roadmaps, standards, security and … service capability. Who we are International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA. We leverage emerging technology and robust data to transform our pharmacy and retail offerings, improve experiences for customers and … with strategy and architecture, are cost effective, deliverable and supportable Ensure high-level designs are understood by everyone in the project team, including managed service partners and other shared services who produce low-level designs. Ratify alignment of low-level designs and build work with the high-level design. more »

Looking for an IT Apprentice to join our Service Delivery Team. The initial focus will be IT procurement, asset configuration and asset management. Long term upskilling to enable you to provide 1st line IT support. Role Taking ownership of IT hardware requests, ensuring regular, yet appropriate updates are provided … IT asset management. Adhering to policies and procedures. Working closely with other teams IT teams. Liaising with IT hardware suppliers. Assist with Active Directory management in terms of Users, Computers and Security Groups. Assist with Exchange management in terms of Mailboxes & Distribution Lists. Activating and re-allocating sim … vendor certifications in addition to the Level 3 Information Communication Technician apprenticeship qualification: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and more »