18 Service Management Jobs in Scotland

dependant on skills and experience What you'll be doing: Shared Infrastructure System Administration (Virtualisation, Data Centre and Networks) Support ITIL Change Management activities including the development of processes and evolution of toolset Develop, conduct and analysis for support of systems integration activities Support the T26 Combat System Equipment … wider T26 Combat System Trials team through the provision of specialist engineering expertise as requires To use and assist development of the T26 Trials Management, Observation Reporting, Service Management and other database toolsets Your skills and experiences: Essential: Knowledge and experience of Virtualisation Technologies, Networks, Software Configuration … and Release Management Knowledge of key technologies/protocols including VMware, ESXI, ESXTOP, VMware Horizon, SAN, DNS, DHCP, IP, Switching/Routing, Security, HTTP, NTP, VDI (PCoIP/RDP/VNC) etc Understanding of ITIL Service Management, experience with configuration management and release management - preferably more »

join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »

you will play an important role in providing excellent customer support services for our products. This includes technical support, product development and testing, data management and presales activities. You will help to ensure our key service management commitments are fulfilled to high quality and performance standards. This … a key role in the expansion and use of GIS by our customers, internal and external, as well as contribute to future product and service development. You’ll work on your own initiative and bring new ideas to continuously improve what we do. You’ll find a fast track … website to get a feel of the contribution you’ll be making as part of the Idox team: https://www.idoxgroup.com Key responsibilities Service Management Provide service desk and technical support services to customers, and assist with the administration of service desk systems Contribute to more »

all security alerts generated from their information systems. The successful candidate will work closely with internal teams as well as with our clients managed service partners to ensure all events and alarms are investigated to completion in line with our clients Cyber Security policies and standards. Key Responsibilities: Service Management of security partners ensuring high levels of performance are delivered across detection, response, and recovery. Developing cyber incident response plans, playbooks, and processes that allow security operations team to respond to incidents rapidly and effectively. Building effective security operations capabilities and using purple team engagements to tune … CK framework. Tuning and configuring cyber security tools, for example SIEM and EDR tooling. How enterprise IT networks, Active Directory and Azure AD operate. Service Management of key partners This role comes with excellent benefits such as discretionary bonus and private healthcare and can be worked on a more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills … arising from customer facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents/investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience more »

Are you an Senior IT Infrastructure Engineer or IT Systems Administrator with a really good understanding of ITIL Service Management, and experience with release management as well as configuration management? Client Details A well known Technology Company Description You will be joining a small team of … the role: Professional exposure to Virtualization Technologies; VMWare, Hyper-V, vSphere etc. Working experience of Networks, Software Configuration and Release Management. Understanding of ITIL Service Management. Exposure to Windows (Active Directory, DNS, DHCP, IP, Switching/Routing, Security). Any knowledge of Linux would be a bonus Profile The … for someone who is an experienced Senior IT Engineer, or Systems Administrator looking to grow and develop your current skill set. Coming from a Service Desk or IT Support background would be a beneficial. PLEASE NOTE - This role does involve travel Monday to Thursday to the Portsmouth site for more »

external customer requirements. The provisioning of IT services could be at any of our operational sites. All works are recorded via our industry leading management portals which include CAFM, DCIM and Service Management tools. These duties are required to be carried out in line with the constraints … and document fault finding as part of root cause analysis Provision IT services following an approved workflow Report and track issues via the appropriate management tool Keep management and other departments up to date at all times Promote and adhere to health and safety requirements Assist Operations and more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You'll Be Doing: •Be the first point … of escalation for customer generated calls. •Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. •Work within strict SLA's to provide our customers with a timely resolution. •Ensure all support requests … where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. •Proven knowledge if working in an ITIL service environment and adhering to strict SLA's. •Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. â more »

Glasgow About the role : You will be responsible for working within the commercial team to support and maintain the commercial processes, including contract preparation, management, and development. Essential Skills: The ideal candidates will hold Active SC clearance and have a proven Commercial Management background, with the following skills …/experience: Experience of working within a commercial or procurement team. Knowledge of basics of contracts and tenders. Demonstrate process management skills with the ability to communicate across a varied team. Experience of operating a supplier performance/relationship management process. Understanding of an IT Service Management more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You’ll Be Doing: Be the first point of … escalation for customer generated calls. Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. Work within strict SLA’s to provide our customers with a timely resolution. Ensure all support requests are up to date … escalating where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. Proven knowledge if working in an ITIL service environment and adhering to strict SLA’s. Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. Excellent communication more »

of complex IT hardware problems, recommending and implementing corrective solutions as necessary. Respond promptly to incoming calls, pages, and emails regarding IT hardware issues. Service Management Manage and prioritize tasks assigned to the server hardware and compute services team, including service requests, change requests, incidents, project tasks … SLA targets. Evaluate and recommend hardware products for purchase. Required Technical Skills: Proficient knowledge and experience with server hardware and compute services. Strong customer service orientation. Hands-on hardware troubleshooting experience. Ability to comprehend technical manuals, procedural documentation, and OEM guides. Capacity to conduct research on PC issues and more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

operations. You'll be responsible for managing all maintenance procedures and contracts, both internally and with specialised subcontractors. Coordination of team resources, scheduling, and management falls within your purview. Providing recommendations for site budget proposals in alignment with established procedures is also part of your role. Driving energy efficiency … within the data centre halls, particularly in optimising cooling through containment, is essential. Adhering to service management processes, including handling major incidents, change, and problem management, is critical. Additionally, you'll be tasked with hosting client tours onsite alongside sales colleagues, catering to both new and existing more »

assistance to the customer in the operation,maintenance, repair, logistic support, and installation of Products. Provide Support/Installation when required. Document product and service non-conformances in the field via the Quest & Intouch reporting systems within prescribed timelines. Decommission and/or rig down and organise shipping of … test equipment, spares, or any excess equipment back to the facility. Provide Field Service management with updates regarding the status of programs, customer problems, failures, trends, and climate. Requirements Qualification in engineering or related fields to SVQ level 4. Eng, HNC, HND, or Technical bachelor/Ordinary Degree more »

Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the … internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch … both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something more »

ensuring they're tackled efficiently and effectively. Who We're Looking For: Someone who: Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is … motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Can lead and inspire more »

ensuring they're tackled efficiently and effectively. Who We're Looking For: Someone who: Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is … motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Can lead and inspire more »

an opportunity for a Software Asset Manager, who will be required to govern, manage, execute and evolve Element’s Software Asset and growing SaaS Management function across all aspects of the software asset lifecycle including licence entitlement tracking, forecasting, usage identification and monitoring, optimisation, reusing and termination. This will … report directly to the Global Head of Service Management. Core Responsibilities Review the existing SAM function and tooling and ensure it remains fit for purpose against the growing usage of SaaS. If required lead on the selection and set up of a suitable toolkit to address any gaps in … procurement, finance and legal to propose updated software use policies that are appropriate for our increasing SaaS usage Provide a licence advisory and governance service to the business technology teams Own, operate and maintain our Software Asset Management tooling and integrations of data from non-SAM-owned sources more »