8 of 8 Service Management Jobs in Shropshire

driving operational ITIL practices, operational activities and ensuring compliance with information assurance practices and customer commitments. The Lead Platform Operations Manager oversees the operational management, infrastructure, and strategic technical requirements of a platform service. This role sets the direction for platform operations, guiding teams in optimising maintenance processes … Lead Platform Operations Manager aligns platform services capabilities with organisational goals and drives efforts to modernise and integrate new technologies. Their role oversees risk management and compliance, leading adherence with industry standards and regulatory requirements. The role will require close collaboration with the key functions the HMRC Operations model ...

profile technology environment and take ownership of the configuration, optimisation, migration and technical delivery of Atlassian solutions. If Jira, Confluence, Bitbucket, Bamboo and Jira Service Management are your bread and butter, this could be a great opportunity to get involved in a technically challenging contract. Responsibilities: Configuring, maintaining … Delivering Jira & Confluence upgrades, migrations and consolidations Performing technical assessments and health checks Administering Jira and Confluence instances Supporting Bitbucket and Bamboo Configuring Jira Service Management, including queues, SLAs and automation Developing integrations using APIs and Scripting Automating application upgrades and testing through CI/CD tooling Working ...

profile technology environment and take ownership of the configuration, optimisation, migration and technical delivery of Atlassian solutions. If Jira, Confluence, Bitbucket, Bamboo and Jira Service Management are your bread and butter, this could be a great opportunity to get involved in a technically challenging contract. Responsibilities: Configuring, maintaining … Delivering Jira & Confluence upgrades, migrations and consolidations Performing technical assessments and health checks Administering Jira and Confluence instances Supporting Bitbucket and Bamboo Configuring Jira Service Management, including queues, SLAs and automation Developing integrations using APIs and scripting Automating application upgrades and testing through CI/CD tooling Working ...

complex technical programmes. What you'll be doing Administering and supporting Jira, Confluence, Bitbucket and Bamboo. Delivering platform upgrades, migrations and consolidations. Configuring Jira Service Management, including queues, SLAs and automation. Performing technical health checks and platform optimisation. Developing integrations using APIs and scripting. Supporting CI/… experience with Jira and Confluence. Experience delivering Atlassian upgrades and migrations. Atlassian certifications or Technical Migration accreditation. Administration experience with Bitbucket and Bamboo. Jira Service Management configuration experience. Knowledge of APIs, scripting and system integrations. Experience supporting CI/CD tooling and automation. Strong communication skills and experience ...

internal staff experiencing technical issues. With guidance from senior team members, you will quickly learn to troubleshoot hardware and software problems, manage the IT service desk, and support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets … Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding, and offboarding through Active Directory. Help ...

infrastructure engineers with onsite hardware checks, installations, network troubleshooting, and maintenance. Log, update, and manage support tickets accurately, ensuring incidents are resolved within agreed service levels. Take ownership of support requests from initial diagnosis through to resolution. Develop knowledge of customer OT applications and maintain accurate technical documentation. Support … stay up to date with industry developments. Essential Skills & Experience Good knowledge of computer hardware, Windows operating systems, and networking. Experience using IT service management or helpdesk ticketing systems. Strong documentation skills using Microsoft Office. Excellent communication and customer service skills. Ability to troubleshoot technical issues independently ...

migrations and consolidations Perform technical assessments and health checks across Atlassian instances Administer Bitbucket and Bamboo alongside core Jira/Confluence products Configure Jira Service Management queues, SLAs and automation Support integration between Jira and other applications via APIs/scripting Configure and manage CI/CD automation ...

Dynatrace/Observability Engineer, you will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full … with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency within immature teams. Required Skills and Experience: Strong experience configuring Dynatrace ...