20 of 20 Service Management Jobs in Shropshire

maintain the IT services that support customs and international trade activities.Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head of IT Service Management … Services, providing oversight of testing environments, assurance activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users.You will lead and develop ...

like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.We are seeking experienced Senior IT Service Managers to join the Enterprise Cloud Services team within CDIO.We are looking for people who demonstrate a collaborative and inclusive approach, with a strong … ability to coach, mentor, reflect, and give and receive feedback.You will be flexible and adaptable, able to work with appropriate urgency in a live service environment, and passionate about keeping the customer at the heart of everything you do.Job descriptionA Senior IT Service Manager is responsible for delivering ...

work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Do you have a good awareness of IT, service management and have good communication skills Do you thrive in a collaborative environment and are great at building and maintaining positive relationships … area as a long-term career with prospects and development opportunities for all roles.Job descriptionThe TeamOur role sits within Enterprise Live Services (ELS), Enterprise Service Lifecycle Management (ESLM) which forms part of the Chief Digital & Information Office (CDIO).ELS undertakes assurance and governance of IT services and processes ...

summary This senior specialist role is responsible for the management, development and optimisation of the Trust's Radiology digital systems, including PACS, RIS and associated imaging technologies. The post holder will ensure systems are safe, reliable, resilient and aligned to clinical and operational requirements. Working closely with Radiology, Digital … partners, the successful candidate will provide specialist leadership and technical expertise across the imaging systems portfolio. Responsibilities include system administration, performance monitoring, user access management, data quality, information governance, cyber security, business continuity and supplier management. The role will support system upgrades, integrations, service improvements and digital transformation ...

Service Delivery Manager Location: Hove or Telford (or within 1 hour commute) Employment Type: Fixed term for 12 months - with a view to convert to permanent Salary: Competitive + Benefits About the Role We are seeking an experienced Service Delivery Manager to lead the delivery of live operational … services, ensuring high levels of service performance, customer satisfaction, and contractual compliance. This role is responsible for overseeing service operations, managing key stakeholder relationships, and driving continual service improvement across a managed services environment. You will act as the primary point of contact for customers, ensuring services ...

Manager (Service Design & Transition Manager) Location: Hove or Telford (or within 1 hour commute) Type: Full-Time/Fixed Term Contract Experience: 8-15 Years About the Role We are seeking an experienced SD&T Manager to lead the design, transition, and implementation of new or changed services into … live operational environments. You will ensure services are introduced seamlessly, with a strong focus on operational readiness, governance, risk management, and stakeholder engagement. This role is ideal for someone with a strong background in Service Design & Transition , who can bridge the gap between project delivery teams and operational ...

CDIO) Group plays a critical role in this transformation, designing, delivering and operating some of the UK's most important digital services. As a Service Owner, you'll be at the forefront of ensuring these services remain resilient, secure and customer-focused while continually evolving to meet changing business … user needs.This is an exciting opportunity to lead strategic service management across complex digital products, influencing decisions at a senior level and driving continuous improvement across services used at national scale.Job descriptionAs a Service Owner, you will be accountable for the end-to-end performance, operation ...

services. The team provides support across Live, Development and Test environments, ensuring the availability, performance, and stability of critical infrastructure. Alongside day-to-day service responsibilities, the team also delivers a substantial volume of change, migration, transformation, and project work. A significant portion of upcoming activity involves infrastructure modernisation … operating systems across physical and virtual infrastructure. Support and manage Virtual I/O Server (VIOS) v2 & v3 environments. Administer and maintain IBM Hardware Management Console (HMC) platforms. Perform incident investigation, troubleshooting, and root cause analysis for complex platform issues. Deliver change, upgrade, migration, and transformation activities across ...

discover your potential.HMRC Chief Digital and Information Office (CDIO) is continuing to evolve its platform model, with greater emphasis on platform ownership, lifecycle management and consistent service delivery across complex technology estates.We are looking for an Associate Platform Owner to join Network Services, supporting the ownership and management … priorities and delivering continuous improvement across Network Services platforms. Working across LAN, WAN, cloud networking and central infrastructure services, the role helps translate demand, service insight and operational feedback into platform improvements that deliver measurable user and business outcomes.You will work with Platform Owners, internal teams and suppliers ...

profile technology environment and take ownership of the configuration, optimisation, migration and technical delivery of Atlassian solutions. If Jira, Confluence, Bitbucket, Bamboo and Jira Service Management are your bread and butter, this could be a great opportunity to get involved in a technically challenging contract. Responsibilities: Configuring, maintaining … Delivering Jira & Confluence upgrades, migrations and consolidations Performing technical assessments and health checks Administering Jira and Confluence instances Supporting Bitbucket and Bamboo Configuring Jira Service Management, including queues, SLAs and automation Developing integrations using APIs and scripting Automating application upgrades and testing through CI/CD tooling Working ...

willing and eligible to go through the SC Clearance process Overview We are seeking an experienced Data Protection Solution Architect to join the Service Operations team within one of our clients accounts. Service Operations forms part of the wider Hybrid Delivery function, which is responsible for delivering business … operational services across Managed Services and Applications, Multi-Cloud Services and Networks, Service Operations, Service Management and Security, and Service Futures and Optimisation. Due to increased project demand, particularly relating to the Data Centre Exit Programme , an additional Data Protection Solution Architect is required to support ...

YouTube channel to watch the full series and come and discover your potential.Welcome -Thank you for your interest in joining HMRC’s Supplier Management Practice within CDIO. This role sits at the heart of how HMRC delivers major digital services at national scale. As a Grade 6, you will … provide strategic leadership and accountability for supplier management across CDIO, ensuring suppliers deliver value, manage risk effectively and support HMRC priorities.Job descriptionAbout HMRC & CDIO -HMRC is one of the largest and most complex digital organisations in Europe, operating a multi supplier ecosystem supporting platforms, products and services used ...

player in helping projects and programmes impact, assess and deliver improvements.The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties.This … purposes such as iterative developments and testing. Improving the performance of databases and the tools and processes for database administration (including automation).Using database management system software and tools to collect agreed performance statistics. Carrying out agreed database maintenance and administration tasks.Using database management system software and tools ...

player in helping projects and programmes impact, assess and deliver improvements. The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. This … improvement. Desirable CriteriaIdeally, the successful candidate will also demonstrate knowledge and experience in the following: Hands-on experience using a range of testing, test management, and collaboration tools, such as Zephyr, Jira, Selenium, SoapUI, JMeter, Cucumber, and Confluence. Experience of non-functional testing such as performance, security, resilience, accessibility ...

through the SC Clearance process We are seeking an experienced Senior Linux Engineer to join a specialist team responsible for delivering both Managed Service and Project-based activities . This is a senior technical role supporting a complex Linux estate across live production, development, and test environments. The successful … SUSE Linux Enterprise Server (SLES) and Red Hat Enterprise Linux (RHEL) Deliver operational support across live, development, and test environments. Perform incident resolution, problem management, and root cause analysis. Implement, test, and deploy infrastructure changes in accordance with change management processes. Support infrastructure migration and transformation programmes. Develop ...

data architecture, solution governance, stakeholder engagement and strategic planning, while supporting the adoption of modern data technologies across cloud, on-premise and as-a-service platforms within Data Platform Services. Key Responsibilities Enterprise Data Architecture Define, own and maintain enterprise data architecture standards, principles and patterns. Ensure data architecture … aligns with organisational architecture policies, governance frameworks and delivery methodologies. Support the evolution of enterprise data capabilities, including data products, metadata management, data fabric and data virtualisation approaches. Architecture Governance and Assurance Review proposed solutions and designs to ensure compliance with agreed architecture standards. Provide architecture assurance throughout delivery ...

duties, audit controls, disaster recovery, and business-continuity requirements. Manage assigned work through established IT/IS intake, prioritization, development, documentation, testing, and change-management processes. Preferred Experience At least five years of supporting ERP manufacturing business systems. Strong analytical, technical problem-solving, communication, and documentation skills. Ability … Baan preferred. Experience with SQL, reporting, analytics, integrations, or data management. Experience with Microsoft Power BI, Power Apps, or Power Automate. Familiarity with IT service management Candidate Profile The successful candidate will be a practical, organized, and collaborative business-systems professional who can understand complex manufacturing requirements ...

complete boards. Test repaired equipment thoroughly and carry out adjustments or calibration where required. Record diagnostic findings, repairs and test results accurately in our service management system. Assist customer service colleagues with technical queries and clear explanations of repair findings. Inspect colleagues’ repairs when required and follow ...

Work from home/Telford Duration: 6 months initially This senior-level role sits within a Backup team responsible for the provision of Managed Service & Project activities. The team provides support to the Backup solutions on the Live, Development & Test environments as well as performing all Change & Project work. … restore technologies. Strong teamwork and interpersonal communication. Have a proven problem solving ability. Proactive approach to personal workload management. Awareness of the ITIL Service Management framework and specifically incident and change management. Use and support of Veritas NetBackup software and storage appliances. Use and support of backups ...

Dynatrace/Observability Engineer, you will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full … with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency within immature teams. Required Skills and Experience: Strong experience configuring Dynatrace ...