2 of 2 Service Management Jobs in Shropshire

a hands-on role in ensuring the smooth running of Telford's on-site technology and assist with exciting project work. £32,119 plus 29% pension contribution and Civil Service benefits, working from HMLR's Telford branch. Role Summary HMLR are seeking a Local Systems Administrator (LSA) to join the Transformation & Technology directorate at their Telford office . This … UK offices to deliver consistent, high-quality IT services. Key Responsibilities Provide on-site IT support for users, resolving technical issues that require physical presence. Handle incidents and service requests allocated through the central queue in line with ITIL and ISO20000 frameworks. Maintain accurate IT asset records for the Telford site, ensuring data integrity. Support deployment and maintenance of … LSA Community of Practice, sharing knowledge and best practices across sites. Essential Skills & Experience Knowledge and experience of working in an IT environment Knowledge and experience of IT incident management Knowledge and experience of dealing with windows related incidents in a business environment Knowledge of IT Infrastructure A sound knowledge of end user IT services and the technology that More ❯

you will work within the Business Outcomes & Monitoring Solutions (BOMS) team-a multi-client centre of excellence delivering operational monitoring capabilities and tooling solutions that drive business intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. … AppDynamics. Deliver full-stack observability solutions, including application-aware network performance monitoring (NPM), synthetics, log analytics, and infrastructure metrics. Provide live support for monitoring technologies and assist with live service support, including key business events and incident response (some KBE's may be out of hours). Collaborate with architects and project teams to integrate monitoring into solution designs … and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency efficiency within immature teams Required Skills and Experience Strong understanding and expereince in SRE principals and methodologies Strong understanding of Observability within a complex tech stack Hands-on experience with monitoring tools More ❯