2 Service Management Jobs in Stockport

technology fit-for-purpose. We connect. We secure. We simplify. We modernise. VCG provides everything you could possibly need for the design, implementation and management of data centres, cyber-secure enterprise networks, cloud and connectivity services. Trusted by our customers, our relationships grow stronger so that we can help … with organisations to deliver growth, agility, efficiency and best-in class customer experience through the latest technologies. Role Overview: The role of the Customer Service Advocate is to respond to and then manage the lifespan of all VCG incidents and service requests raised by VCG Managed Service customers. Our Customer Service Advocates are focused on the restoration of normal service as quickly as possible, minimising the impact on the customers business operations and resolving incidents within agreed service levels. Within VCG, our Customer Service Advocates are responsible for both directly resolving incidents more »

empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high … level of service is provided to the customer including regular reviews of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated more »