5 Service Management Jobs in Stoke-on-Trent

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »

and develop \ enhance tools, solutions, and processes in line with best practice General To respond to all incidents in a timely fashion operating within service level agreements, ensuring adherence to all Service Management processes To ensure that all end user incidents are clearly logged in the incident … environments, as required, ensuring that all testing is undertaken in line with agreed company processes and standards To ensure compliance with the company change management processes as required To recommend process or working practice changes to the management team to help remove redundant or over-engineered processes To … and maintain application documentation (e.g. user guides) as required Specific to this role - Technical Analyst – Networking Demonstrable experience of on prem and Azure network management and support. Extensive knowledge of DHCP and DNS. Design, implement and maintain the company's network infrastructure both On-Prem and Cloud Excellent knowledge more »

Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business, working closely with … core team this role will be covering a 07:00 to 22:00 shift pattern. Preferred Skills, Qualifications and Experience Strong interpersonal and customer service skills, both written and verbal. Excellent analytical and troubleshooting skills. Good attention to detail. Smart thinking approach with a positive attitude. Ability to work … independently with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using an ITSM Tool for tracking, change, incident and problem jobs. Experience deploying, imaging and supporting Windows 10, macOS, Linux, and mobile devices (iOS/ more »

This opportunity is within our Digital and Technical Service, which is responsible for the University’s use of digital systems and services that support teaching and learning across our campuses. You will collaborate with a variety of teams gaining technical knowledge and experience with a wide number of Cisco … enterprise networking technologies. Role The role of the Network Engineer Apprentice will be to perform the following: Use network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports as required. Carry out routine configuration/installation/reconfiguration and updates … decommission instructions and tools, following agreed standards. Report details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Using standard procedures and tools, carry out defined tasks associated with the planning, installation, upgrade, operation, control and maintenance of more »

currently working in partnership with a global market leading client to recruit an Asset & Config Engineer to join a growing IT Asset and Configuration Management team supporting an enterprise business. Please note this role offers hybrid working opportunities. The Role As an Asset & Config Engineer you will have previous … experience working with CMDB or asset management toolsets. This role will give you the opportunity to learn and understand the Asset Management processes, policies and lifecycles, enabling you to follow them correctly and ensure systems are configured optimally to deal with the required configuration management needs. You … required, ensuring company and compliance needs are being met. The Responsibilities Maintain and audit the data stored within the CMDB, by utilising various asset management toolsets whilst focusing on discovery. Ensure all data is accurate and up to date, recorded correctly and that the required processes are followed when more »