Service Delivery Manager
Cardiff, Wales, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
CPS Group (UK) Limited
Service Delivery Manager Hybrid Working – 2/3 days in office Salary: Up to £65,000 + benefits CPS is working with a leading IT technology consulting business in search of a Service Delivery Manager to join their rapidly expanding team based in Cardiff. … driving them towards customer success. Responsibilities include fostering and maintaining effective relationships within our customer base, serving as their advocate, and striving to enhance service quality through relationship building, metric monitoring, operational reviews, and clear communication. The ideal candidate will have experience working with diverse customer levels and service … working knowledge of ITIL and demonstrable experience across key processes such as Incident, Request, Problem, Event, Change Management, and Release Management. Previous experience in Service Delivery Management, ideally working with enterprise-level customers within a managed service function. Exceptional relationship and Third-Party management skills. Background in MSP more »
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