24 of 24 Service Manager Jobs in Manchester

central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role within our Service Introduction team, part of Digital Corporate & Shared Services … Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction function. You will manage and develop a team of Service Introduction Managers ...

expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Lead Service Manager Manager role, which is an Agile-delivery-first position operating under a LSM title. The role holder is responsible … delivering strategic outcomes utilising the DevSecOps capability within Infrastructure & Platforms. With a strong commercial and financial acumen, the Lead Service Manager also is responsible managing the full cycle of all new deliveries and capabilities. This is from conceptual scoping, preparation of governance artifacts, securing funding, through ...

value of up to £11,300 Salford Published on 3 November 2026 Deadline 16 November 2026 About the job Job summary As aLead Service Transition Manager, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services … supported by the required resources necessary to operate and manage the service; deliver required levels of availability, reliability and performance; adhere to relevant industry, government and Home Office standards; are robust and affordable and are comprehensive and forward looking Building on extensive experience in the area, you will apply ...

University of Salfords Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root … causes, produce actionable insights and influence strategic decisions across the universitys technology landscape. You will work closely with service owners, technical teams and senior leadership to translate data into measurable improvements, ensuring high-quality, reliable digital services for staff and students. This role is ideal for a proactive, data ...

role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Service Delivery Manager Department: Cyber Services and Capabilities Employment Type: Permanent - Full Time Location: GBR Manchester Hardman Boulevard Description We are a global community of highly talented individuals working together to create a safer future, driven by our mission to make society more secure. Together, we make … this mission possible. We are looking to strengthen our team with new Service Delivery Managers (SDMs) . Do you have a passion for serving customers and helping them use our services to improve their cybersecurity? If so, join our SDM team and help manage our growing client base alongside ...

behalf of a client based in the North West of England, we are looking for a SAP service delivery manager for a six-month assignment with likely extensions Taking ownership of SAP service transition, governance and operational readiness, you'll ensure solutions move successfully within business … usual support while driving service quality, supplier performance and continual improvement Our client, a leading organisation within the energy sector, is seeking an experienced SAP Service Delivery Manager to support the transition and ongoing delivery of business-critical SAP services. This highly visible role will take ...

central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As a Lead Service Delivery Manager within our Service Delivery Management team in the Service Operations Division, you'll play a key role … ensuring the effective delivery and continual improvement of integrated services across a range of business and technical service lines. You will work closely with senior stakeholders, suppliers and internal teams to ensure services meet business needs, deliver value for money and support National Highways' strategic objectives. The role offers ...

expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs) to join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service … roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about service delivery, determined to succeed and want to develop new skills and grasp opportunities that will enable you to progress in the future, then ...

summary PLEASE NOTE THAT PREVIOUS UNSUCCESSFUL CANDIDATES NEED NOT APPLY Lead and continuously improve end-to-end end-user support services - including the Service Desk (1st line), remote 2nd line support and on-site field engineering. To ensure that digital services are safe, reliable and user-centred. Establish, embed … maintain ITIL-aligned processes (Incident, Request, Problem, Change, Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high-quality support for the Trust's Digital estate, systems and services, and device lifecycle/asset management across a regional multi-site Mental Health Trust. Main ...

#PennineCarePeople PLEASE NOTE THAT PREVIOUS UNSUCCESSFUL CANDIDATES NEED NOT APPLY Lead and continuously improve end‐to‐end end‐user support services - including the Service Desk (1st line), remote 2nd line support and on‐site field engineering. To ensure that digital services are safe, reliable and user‐centred. Establish, embed … maintain ITIL‐aligned processes (Incident, Request, Problem, Change, Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high‐quality support for the Trust’s Digital estate, systems and services, and device lifecycle/asset management across a regional multi‐site Mental Health Trust. Main ...

central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling), you will be accountable for the operational performance, reliability, resilience and continual … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational ...

Position: Service Continuity Manager Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years … public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. IT Service Continuity Management (ITSCM) is toensure that IT services are available as quickly as possible, when technical disruptions occur and to minimise the impact of incidents ...

Manchester Digital in Salford is seeking a Lead Transition Service Manager to ensure new or changed IT services are designed with operability in mind, meeting availability, reliability and performance targets. You will liaise with senior management and cross‐functional teams, define service transition standards, and coach ...

Purpose Lead the day-to-day operation of the Service Desk, ensuring effective 24/7 coverage, strong service performance, high-quality customer support, and continuous improvement. Main Responsibilities Manage daily Service Desk operations, ensuring calls and tickets are handled efficiently and within agreed service levels. … through rota planning, shift management, absence cover, and fair allocation of shifts. Monitor individual and team performance, providing coaching, feedback, and support alongside the Service Desk Team Lead. Act as an escalation point for operational issues affecting service delivery or customer experience. Produce monthly performance reviews and provide ...

Group is seeking a Service Delivery Manager to oversee a portfolio of cybersecurity service clients from its Manchester office. You will act as the primary contact, drive service reviews, and identify opportunities to improve contract value and client outcomes while coordinating with the account management ...

exciting opportunity for internal candidates to progress within a growing and high performing part of Softcat's business, as a Tech Tower Service Delivery Manager. As you will know, the SD Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. … different department, we encourage all our employees to develop and grow with us. What you'll be doing As a Tech Tower Service Delivery Manager, you will be the first point of contact for customer, partner and internal queries relating to our Managed Services, with an alignment ...

University of Salford's Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify ...

valued. What You'll Do: Partner with stakeholders to identify operational challenges and define comprehensive solutions Evaluate emerging technologies and best practices for Service Desk and EUC operations Design new processes and procedures that enhance efficiency and user experience Document solution requirements and create implementation roadmaps Lead … delivery of technology implementations and process improvements Manage programme timelines, resources, and stakeholder expectations Coordinate across technical teams, Service Desk staff, and end-users Identify and mitigate risks proactively Ensure quality standards and successful adoption across teams Oversee the transition from implementation to steady-state operations Monitor performance metrics ...

About the job. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles ...

Job Description\ N About the job. \ N As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and ...

About the job. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles ...

Rank Group in Bolton is seeking an experienced Service Desk Lead to manage day-to-day operations and 24/7 coverage. You will monitor performance, optimise rotas, coach the team, and drive continual improvement through automation and better reporting. This role requires strong ITSM knowledge, people leadership ...

leading online travel agency is looking for a Project Manager in Manchester. This role requires overseeing project governance, managing stakeholder relationships, and ensuring the success of cross-functional projects. Candidates should have skills in project/change management and good problem-solving abilities. An ideal candidate will hold ...