ServiceManager will support the Head of Service with the strategic, operational, and financial management of the service area. Work with colleagues across the organisation and with partners as a change agent and ensure positive outcomes for the service area, and for Homes and … Neighbourhoods residents and stakeholders. You will deliver Strategic Management to your team, while supporting the Head of Service in developing long term plans to provide homes and services that put residents and communities first and are fit for the future. Lead and coordinate the strategy and performance functions of … the Assets, Building Safety and Development Teams. Support the Head of Service in establishing performance management and monitoring regimes and delivering service improvement and coordination activities. Chair the Assets Programme Management Board ensuring oversight and coordination of all capital delivery projects. Establishing suites of Key Performance Indicators (KPIs more »
This is an excellent opportunity for an Deskside/Field ServicesManager ole professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology … clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost. Field ServiceManager will act as Regional ServicesManager(RSM), managing field services/Deskside Services teams spread across Europe. Responsibilities To Serve as Regional ServicesManager(RSM) ensuring continuity … meet and exceed customer expectations. RSM will be the Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and more »
The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity … and following the incident management processes. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. Supporting any internal/external … or related field. ITIL certification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT service delivery processes and incident management frameworks. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and analytical more »
Do you have field service engineering experience working in oil & gas, petrochemical or analytical equipment? Are you looking for a new challenge with a unique and rapidly growing business? Our client are a longstanding and highly reputable company who specialise in a range of analytical equipment for a variety … customers, they create tailored solutions to suit individual requirements and deliver a high quality client service. They are now looking to recruit a Field ServiceManager to join their team. Responsibilities will include troubleshooting, installation, maintenance, and repair of a range of technical equipment as well as … to take part in customer meetings, ensure client satisfaction and be responsible for new and existing contracts. This position will also oversee the wider service team, and the suitable incumbent will be responsible for training, mentoring and supporting other members within the company. To be considered for the role more »
+ package Security clearance : This role requires you to be a sole British national due to security clearance Role description The SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction with the … authority. This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection … content remains optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line with customer more »
you a seasoned IT professional looking for an exciting opportunity to lead a dynamic team? Look no further! I am currently seeking an IT Service Desk Manager position with my client team in Huddersfield, with the flexibility of working two days in the office and three days … manager will be there every step of the way to ensure you settle in comfortably. What they're looking for: Strong customer service skills are essential for building relationships with various teams across the organisation. You'll be responsible for reporting and identifying pain points within their … service desk. Your analytical abilities will be crucial in driving improvements. Comfortable with a hands off managerial position. They're seeking someone who has previously excelled in a similar role, with a strong background in ITIL. Experience with ManageEngine is highly desirable. Join them today! If you're ready more »