Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
RedTech Recruitment Ltd
Service Delivery Manager A unique opportunity has arisen for a Service Delivery Manager to work for a leading software company in Milton Keynes, to play a critical role in ensuring the successful delivery of software solutions to clients. Your focus will be on managing … and optimising the end-to-end service delivery process, fostering strong client relationships, and driving operational excellence. Location: Milton Keynes, hybrid working (2 days minimum in office) Salary: £40,000 - £50,000 + excellent benefits (Including private health cover and relocation allowance) Requirements for Service Delivery Manager Proven service delivery expertise in software development and quality assurance, specifically within higher education or a related field. Demonstrated leadership and team management proficiency, adept at motivating cross-functional teams. Solid grasp of software development life cycles, methodologies (e.g., Agile, Scrum), and QA processes. Strong knowledge of more »
Hatfield, Hertfordshire, South East, United Kingdom
CV Screen Ltd
IT Service Desk Manager Hatfield/Hertfordshire Up to £50,000 + Excellent Prospects CV Screen is recruiting for an IT Service Desk Manager who will have previous experience within an MSP/IT Services businesses. The role is office based and located on … London borders (near Hatfield). A salary of up to £50,000 is available based on experience. ROLE DETAILS Your role as an IT Service Desk Manager will see you manage a team of four within the network solutions team and also act as the escalation point … to, and actively engaging with all aspects of client account management for their assigned clients. You will ideally have an IT MSP or IT Service Business background. COMPANY DETAILS: You will join a join a well-established MSP who were established over 20 years ago. The company have built more »
Junior ServiceManager Analyst Location: 3 days per week in Milton Keynes Length: October 2024 We are actively looking to secure a talented and motivated Junior ServiceManager Analyst to join Experis as one of our expert consultants, delivering services to our clients. Experis … personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Role Summary: Working with Senior ServiceManager to provide a robust Service for client Needs to be ITIL V3/4 foundation certified or have a very … good working knowledge of ITIL . Working alongside an existing team to Service Operations team looking to embed ITIL best practices and move the team toward becoming a service operations centre of excellence. Communications, Stakeholder Management, 3rd party Supplier Management and Service Operations skills are needed for more »
IT Service Delivery Manager, Oxford, £50k - £65k plus benefits: Are you an experienced IT Service Delivery Manager who has experience of leading teams of service desk or helpdesk engineers, applying ITIL best practices & methodology? If so, this exciting role could be the perfect … next step in your career. The role: This IT Service Delivery Manager role blends together service desk management, the delivery of IT as a service into the business and the implementation of ITIL best practices and methodology. You will provide leadership to the service … users across the UK, you will be based at their head office set in the stunning Oxfordshire Countryside. About you: The successful IT Service Delivery Manager should be someone who has progressed from a technical role into a team leading or service management role. You’ll more »
Kidlington, Shipton On Cherwell, Oxfordshire, United Kingdom
Mars Recruitment
IT Service Delivery Manager, Oxford, £50k - £65k plus benefits: Are you an experienced IT Service Delivery Manager who has experience of leading teams of service desk or helpdesk engineers, applying ITIL best practices & methodology? If so, this exciting role could be the perfect … next step in your career. The role: This IT Service Delivery Manager role blends together service desk management, the delivery of IT as a service into the business and the implementation of ITIL best practices and methodology. You will provide leadership to the service … over 1000 users across the UK, you will be based at their head office on the outskirts of Oxford. About you: The successful IT Service Delivery Manager should be someone who has progressed from a technical role into a team leading or service management role. You more »
ServiceManager (Chinese speaking, Consumer Electronics, Customer Support) Our client, a global iconic technology brand company, is recruiting for a ServiceManager (Chinese speaking), to join their business in the UK. Position Title ServiceManager (Chinese speaking) Position Type FTE Start … Date ASAP Duration 1 year rolling Location Reading, onsite Contact : Alena I | +44 151 808 1052 Responsibilities: Responsible for service supplier management and make action plans for improving KPI; Contact and cooperate with 2B customer to achieve the specified service requirements; Collect and analyze the voices of national … degree or above, in addition of major in communication engineering/electronic or other science and engineering; With minimum of 1 years experiences of service or related in 3C business; A good team player and be dedicated to work, good at communication/organizing and cooperation; Have clear logical more »
As a global capital equipment manufacturer, our service offering is key in maintaining our Number 1 status. You'll be a commercially focused Service Operations Manager who enjoys a mixture of customer-facing, people management, mentoring, and continuous improvement. Managing a team of 5 direct and … indirect reports (throughout the UK and Ireland), you'll work closely with the Commercial Manager to provide outstanding service to your team and customers. BASIC SALARY: £55,000 - £60,000 BENEFITS: · £8,000 bonus · Company car · 25 days holiday · Pension · Healthcare · Life insurance · Benefits hub LOCATION: Coventry … ideally be centrally based and able to easily commute to the Coventry office: Birmingham, Northampton, Leicester, Derby, Banbury, Worcester, Milton Keynes, Kettering. JOB SPECIFICATION: Service Operations Manager - Capital Equipment Working closely with your peers, the primary focus of this Service Operations Manager role is more »
Employment Type: Permanent
Salary: Basic Salary £55-60k + £8k Bonus + Company Car + 25 Days Holiday + Pe
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Littlefish
love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a Service Delivery Manager to come and join our growing Service Delivery team. Asthe Service Delivery Manager, you will report … to the Head of Service Delivery and be responsible for the management and delivery of all contracted services for a major new customer. The Service Delivery Manager is responsible for ensuring that services delivered meet the contracted specifications and expectations established with the customer, whilst improving … quality and overall customer satisfaction. What are we looking for in the successful candidate? A proven track record in Service Management Demonstratable experience working within an ITIL framework Knowledge in Service Design and Service Transition Knowledge of outsourcing models through different generations e.g. Service Management vs. more »
Depot/ServiceManager | Worthing | Full Time, 45 Hours per week | £60,000 - £65,000 DOE (plus bonus) per annum Our client is a Mercedes-Benz Commercial Vehicle dealer situated in the South East, covering sales through to service, they are a one-stop shop for … all commercial vehicle needs. They are looking to recruit an experienced Depot/ServiceManager to run our Worthing bus, truck and van depot. What will your role look like? To effectively manage and run the Service, Parts and Costing Departments and maintain a profitable workshop … within company targets To work with other Depot/Service Managersin the Group and other support functions e.g., Marketing, Sales, HR, Accounts, and other support teams effectively To maintain a high level of customer satisfaction, as well as planning, controlling and monitoring all processes To act with integrity at more »
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Confidential
SC Cleared Junior ServiceManager Remote - UK based £350 per day, Inside IR35 6 month initial contract I am currently looking for an SC cleared Junior ServiceManager to join a Defence and Public Sector consultancy on an initial 6 month contract. This will more »
We are looking for an experienced Field ServiceManager to join our well-established Ringwood Branch. Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the … of the management team within the branch, you will play a pivotal role in driving operational excellence and exceeding business goals. As the Field ServiceManager, you'll lead a team of skilled Lift Engineers. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative … outs within our branch's designated area. You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards. This is a fantastic opportunity for an individual with previous experience within the more »
We are looking for an experienced Field ServiceManager to join our well-established Ringwood Branch. Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the … of the management team within the branch, you will play a pivotal role in driving operational excellence and exceeding business goals. As the Field ServiceManager, you'll lead a team of skilled Lift Engineers. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative … outs within our branch's designated area. You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards. This is a fantastic opportunity for an individual with previous experience within the more »
Service Delivery Manager Job Type : Full-time Location: UK (with travel to customer sites as necessary) Are you an Aftersales Service Delivery Manager looking to join a rapidly growing team? The ideal candidate will have a strong background in telecommunication technologies, operational business processes … and customer support. With a focus on driving service excellence and customer satisfaction, this role is pivotal in enhancing service delivery and support operations. Day to day responsibilities: Write processes and procedures for customised support services. Assist with the creation of customer training on in-life services procedures. … activity, customer satisfaction, and gap analysis. Provide regular updates on critical issues. Coordinate conference calls to provide status reports to the customer. Work with Service Delivery/Services Management to ensure seamless delivery of services and support. Project manage process improvements both internally and within the customer’s operation. more »
Service Desk Team Leader Networking, Cisco, Windows Server/desktop, hosted desktop/cloud, VMware, Networking, Cisco. Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer … service. The clients that you will be supporting are both medium and large-scale organisations that rely heavily on this companys exemplary customer service and technical knowledge. You will be supporting and assisting all service desk engineers by acting as the top point of escalation and guidance for … side, you will provide performance feedback as well as technical and operational coaching to your team, to ensure that you are meeting the companys service levels. As the Service Desk Manager you will be: Leading a team and its response based on ticket priority, SLA and more »
Service Desk Team Leader – Networking, Cisco, Windows Server/desktop, hosted desktop/cloud, VMware, Networking, Cisco. Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer … service. The clients that you will be supporting are both medium and large-scale organisations that rely heavily on this company’s exemplary customer service and technical knowledge. You will be supporting and assisting all service desk engineers by acting as the top point of escalation and guidance … you will provide performance feedback as well as technical and operational coaching to your team, to ensure that you are meeting the company’s service levels. As the Service Desk Manager you will be: Leading a team and its response based on ticket priority, SLA and more »
Role : ServiceManager - SC Cleared Salary : (up to) £70,000 Location : Remote Join a tech consultancy offering an industry leading service ensuring their customers get the most out of agile and DevOps methodologies. As well as being at the forefront of technology, they have been voted … one of the UKs best small companies to work for! In this role you will be responsible for the overall customer service management ensuring a smooth transition towards their next-level software development. This company are rated so highly by customers and employees due to their mindset towards continuous … find innovative ways to further improve an already industry leading service. Key Requirements SC cleared (SC clearable candidates may be considered) Background in customer service with a commitment to delivering high-quality experiences Proficiency in delivering engaging presentations Willingness to drive service quality enhancements and process improvements collaboratively more »
Role : ServiceManager - SC Cleared Salary : (up to) £70,000 Location : Remote Join a tech consultancy offering an industry leading service ensuring their customers get the most out of agile and DevOps methodologies. As well as being at the forefront of technology, they have been voted … one of the UK's best small companies to work for! In this role you will be responsible for the overall customer service management ensuring a smooth transition towards their next-level software development. This company are rated so highly by customers and employees due to their mindset towards … find innovative ways to further improve an already industry leading service. Key Requirements SC cleared (SC clearable candidates may be considered) Background in customer service with a commitment to delivering high-quality experiences Proficiency in delivering engaging presentations Willingness to drive service quality enhancements and process improvements collaboratively more »
We are looking for an experienced Field ServiceManager to join our well-established Ringwood Branch. Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the … of the management team within the branch, you will play a pivotal role in driving operational excellence and exceeding business goals. As the Field ServiceManager, you'll lead a team of skilled Lift Engineers. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative … outs within our branch's designated area. You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards. This is a fantastic opportunity for an individual with previous experience within the more »
We are looking for an experienced Field ServiceManager to join our well-established Ringwood Branch. Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the … of the management team within the branch, you will play a pivotal role in driving operational excellence and exceeding business goals. As the Field ServiceManager, you'll lead a team of skilled Lift Engineers. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative … outs within our branch's designated area. You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards. This is a fantastic opportunity for an individual with previous experience within the more »
This is a fantastic opportunity to join our clients Air Solutions team as Technical Service & Training Manager. The Air Solutions team is responsible for helping to develop and grow the UK business in line with our clients' strategies and objectives. As Technical Service & Training Manager you … and structure to new and existing team and key customers alongside other key stakeholders. Working to maintain and drive companies KPIs and SLAs Technical Service and Training Manager Position Overview Present in person product training to Customer training at their HQ and actively promote the training the … KPIs as discussed with the General Manager Provide effective and detailed reporting of all attendees. Providing monthly reports. Supporting technical team and service activities Technical Service and Training Manager Position Requirements Solid relevant experience, preferably gained from a reputable manufacturer. Engineering or other relevant more »
We are looking for an experienced Field ServiceManager to join our well-established Ringwood Branch. Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the … of the management team within the branch, you will play a pivotal role in driving operational excellence and exceeding business goals. As the Field ServiceManager, you'll lead a team of skilled Lift Engineers. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative … outs within our branch's designated area. You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards. This is a fantastic opportunity for an individual with previous experience within the more »
Southampton, Hampshire, South East, United Kingdom
Digital Waffle
Service Desk Manager Southampton £35,000 - £40,000k (DOE) Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager.The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a passion … for delivering outstanding customer service. Responsibilities: Manage and oversee the day-to-day operations of the 1st Line Service Desk team. Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment. Ensure timely and effective resolution of client issues and requests, maintaining high … levels of customer satisfaction. Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness. Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery. Act as a point of escalation for more »
Our prestigious client based on the outskirts of Thatcham are currently looking for an IT Service Delivery Manager to lead and develop all of aspects of IT Service delivery for the business. You will work closely with the Director of Digital Delivery and Innovation; your role … will involve managing the IT help desk with 2 direct reports. Key to this role will be providing excellent service to stakeholders through communication, training, problem solving, incident management and drive for operational improvement. MAIN DUTIES AND RESPONSIBILITIES: Lead the service desk to support business which include resolving … service desk escalations and directing IT support technicians. Facilitate resolution of operational problems and change requests and provide appropriate training and technical support. Take ownership of incidents, ensuring appropriate priorities are set, required resources are engaged and regular communication is in place. Lead root-cause troubleshooting efforts to address more »
The primary objective is to be responsible for overall leadership and management of the First Line service desk team ensuring that service level agreements are met, and exemplary customer service is provided at all times. The post holder will plan, lead and empower the service desk … team, coordinating team effort and resource, guiding successful delivery, improving best practice and delivering a quality assured service to end users. The role requires strong organisational skills and a good eye for improving/reviewing processes. The Service Desk is an ever-evolving team which must embrace change … ensuring the desk is prepared and ready to support. Key Responsibilities Full ownership of 1st line service and customer outcomes including metrics and improvements Leadership of 1st line workforce from resource planning and team structures to team members training and development, retention and reward Apply SDI or ITIL techniques more »
motivate and nurture a team of expert watchmakers and associated logistics and customer care colleagues encouraging them to deliver excellence and best-in-class service at all times . Job Title : Customer Service & Operations Manager Sector : Luxury : Fine Jewellery and Watches Location: Southampton Salary … its fast growth. This is an exceptional opportunity in an exciting business that is on a growth trajectory ! Duties Running the UK’s Customer Service Centre comprising watchmakers, technical staff, together with logistics, spare parts and administration teams. Design and create plan of action to improve customer service … Manager Ensure all departments meet agreed productivity levels and SLAs. Manage and motivate the team to ensure a high level of customer service is delivered across all departments. Drive continuous improvement across the business Plan, schedule and review workloads and resources to ensure targets are met in more »