11 of 11 Service Operations Manager Jobs

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass … customer expectations. The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford … Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and More ❯

strong, long-term partnerships by integrating seamlessly with our clients' teams to help achieve their digital goals. With teams across the UK, we pride ourselves on delivering exceptional customer service and rapid project delivery. About the Role The Technical Services Manager will lead, develop, and motivate the Warehouse, Logistics, and Configuration Teams. Reporting to the Managing Director, you … will ensure high-quality service delivery, adherence to systems and processes, and support our strategic objectives as part of the senior management team. Key Responsibilities: Operational Leadership: Manage daily operations of Warehousing, Logistics, and the Configuration Centre, ensuring performance, compliance, and standards are met. Strategic Collaboration: Work with the Senior Management Team to develop and implement business strategies … and report on performance metrics. Stakeholder Engagement: Represent Celestra professionally in external meetings, act as escalation point, and maintain strong relationships with clients and suppliers. Quality & Continuous Improvement: Lead service reviews and contribute to quality assurance initiatives across departments. Compliance & Documentation: Ensure adherence to legal and company standards, maintaining up-to-date process documentation. Qualifications and Experience: Proven experience More ❯

Stevenage An exciting opportunity for a passionate Service Operations Manager to join a unique, multi-national Information Management function. Ideal candidates should be committed to the future of IT Operations, outstanding customer service and have the dedication in supporting our community in a dynamic, fast-paced environment. Job Title : Service Operations Manager … leave and fertility testing and treatments Facilities : Fantastic site facilities including subsidised meals, free car parking and much more... The opportunity: We are looking for a detail orientated experienced service operations manager to join our team. The ideal candidate will have broad experiences in workplace & infrastructure technologies balanced with the ability to motivate, constructively challenge & ensure accountabilities … are achieved. Responsibilities for the role include leading the continuous delivery of workplace & infrastructure technical operations ensuring effective, reliable and performant operations meeting our evolving business needs. You will oversee and drive forward vulnerability management across our workplace and infrastructure ensuring proactive risk mitigation, compliance with security standards and continuous improvement to safeguard MBDA operations. Become part of More ❯

digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Technical Services Manager, you’ll lead, develop, and motivate the Warehouse, Logistics, and Configuration Teams. Reporting to the Managing Director, you’ll play a key role in delivering high-quality services, ensuring … regularly report on performance. Stakeholder Engagement: Represent Celestra positively in external meetings, acting as the key escalation point and maintaining strong relationships with clients and suppliers. Quality & Improvement: Lead service reviews and contribute to quality assurance and continuous improvement initiatives across departments. Compliance & Documentation: Ensure compliance with company and legal standards and maintain up-to-date documentation of departmental … skills, confident presenting to all levels of the business. Commercial Awareness : Demonstrates solid business acumen with experience in financial oversight and cost control. Process Improvement : Experience driving efficiency, streamlining operations, and boosting productivity. Organisation & Resilience : Highly organised, with the ability to manage pressure and meet tight deadlines. Tech Proficiency : Proficient in Microsoft Office, able to present data clearly and More ❯

Job title: Service Operations Manager Location: London Contact length: 6 months Pay rate: £450.00 per day Overview: We are seeking a DV Cleared professional to support the delivery of High Touch Technical Support (HTTS) services to major clients. In this customer-facing role, you will ensure critical incidents are managed effectively, proactively drive resolution efforts, and maintain … with Cisco teams and external stakeholders as needed. Collaborate with High Touch Engineers (HTEs) to perform root cause and operational analysis. Deliver incident tracking, trend analysis, SLA reporting, and service improvement suggestions. Contribute to and occasionally lead service review meetings with clients to present operational metrics and discuss ongoing service improvement initiatives. Required skills & experience: DV Clearance … is mandatory and must be active. Experience in incident management or technical operations experience in complex, client-facing environments. General understanding of technical processes and support systems (networking background desirable). Familiarity with ITIL v4 (certification preferred but not essential). Strong data analysis and Excel skills—comfortable turning raw data into actionable insights. Able to maintain composure under More ❯

Job title: Service Operations Manager Location: London Contact length: 6 months Pay rate: £450.00 per day Overview: We are seeking a DV Cleared professional to support the delivery of High Touch Technical Support (HTTS) services to major clients. In this customer-facing role, you will ensure critical incidents are managed effectively, proactively drive resolution efforts, and maintain … with Cisco teams and external stakeholders as needed. Collaborate with High Touch Engineers (HTEs) to perform root cause and operational analysis. Deliver incident tracking, trend analysis, SLA reporting, and service improvement suggestions. Contribute to and occasionally lead service review meetings with clients to present operational metrics and discuss ongoing service improvement initiatives. Required skills & experience: DV Clearance … is mandatory and must be active. Experience in incident management or technical operations experience in complex, client-facing environments. General understanding of technical processes and support systems (networking background desirable). Familiarity with ITIL v4 (certification preferred but not essential). Strong data analysis and Excel skills—comfortable turning raw data into actionable insights. Able to maintain composure under More ❯

of the UK’s most iconic digital brands? At Gumtree , we’re transforming into a modern marketplace for the Home making every transaction effortless and secure. As Pay & Ship Operations Manager , you’ll play a vital role in the operational launching and scaling of our Pay & Ship model. You’ll build scalable customer-focused workflows co-ordinating with … Operations, Tech and Finance to ensure operational excellence and seamless customer experience. This includes defining and implementing support process, escalation paths, customer service agent training for Pay and Ship queries and much more. With committed investors, a new leadership team on board and a marketplace buzzing with opportunity, we are excited to unlock our potential... and maybe yours … too? Location: London, hybrid working applies with 3 days in the office. About the role: This is a newly created Customer Service Operations role to support and scale processes around a key new product launch that will introduce Payments and Shipping functionality to the Gumtree platform (transactions and delivery). You’ll build and implement all associated operational More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description The Securities Services Operations Transformation Office is embarking on a strategically important global, multi-year programme to improve operational scale and efficiency and drive improved margin and profitability for the lines of business. We are seeking a … dynamic, high-performing and experienced Program Manager to join our Securities Services Transformation team. If you are a strong communicator with outstanding executive presentation skills, with the ability to bring people together and face off to colleagues at all levels of the organization, then this role is for you. As a Transformation Program Manager - Vice President in the … Securities Services Operations team, you will play a pivotal role in driving and overseeing the execution of strategic transformation initiatives within our Securities Services division. You will partner closely with Change Leads, Operations and Business Sponsors to define and deliver the Program Vision, supporting the PMO Lead in consolidation & tracking of execution plans, build a data-driven decision More ❯

Please visit our careers site to find out more about working at Ki Job Details: Service Operations Manager- Technology Full details of the job. Vacancy Name: Service Operations Manager- Technology Employment Type: Permanent Location: London Role Details Who are we? Look at the latest headlines and you will see something Ki insures. Think space … has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons. What you will be working on We are seeking a Service Operations Manager to oversee the management and support of a diverse range of applications within Ki. In this role, you will maintain our technology solutions for mid … and back-office teams, whilst driving efficiency and excellence in service delivery. You will be responsible for working with the Transformation Programme to ensure a smooth transition of services into production. You will ensure that all systems under your ownership meet best practices, audit requirements, and operational needs. You will bring a passion to match ours to change the More ❯

company with over 550 employees across London, New York, Singapore, and Sydney, backed by significant funding and recognized for our innovative culture and rapid growth. As a Client Services Operations Manager , based in London, you will support the operational effectiveness of client service teams across APAC, AMER, and EMEA. The role involves collaborating with cross-functional teams … managing processes, and contributing to global operational improvements. It is suited for someone who thrives in a fast-paced, detail-oriented environment and seeks to understand service delivery, strategy, and execution in a global context. Key Responsibilities Become proficient with internal tools such as Jira, Workday PSA, and Looker Studio, including configuration, support, training, and reporting. Ensure data quality More ❯

Program Manager, Translation Services Operations Job ID: Amazon Spain Services, S.L.U. Are you passionate about languages and translation? Are you motivated to have a direct impact on customers around the world? Do you have a program management background and love for continuous improvement and finding creative solutions to challenging problems? Amazon's Translation Services team is responsible for … providing translation tools and solutions to support the localization and translation needs of all Amazon businesses. At Translation Services Operations, we partner with other internal Amazonian teams to translate and deliver content for users of Amazon's tools and services around the world. We obsess over finding the optimal balance between quality, speed, and cost for customers we serve. … We are looking for a program manager experienced in project management and implementing end-to-end process optimizations to lead process mapping efforts and drive process improvement initiatives across our operations. In this role, you will partner closely with other operational teams, subject matter experts, and senior leadership to drive data-driven continuous improvement and standardization efforts. You will More ❯