exciting time for us here at Delt and we would love you to join us on our journey! The Role: The Identity and Collaboration ServiceOwner plays a key role at Delt in taking the lead Service Ownership role facing out into Delt’s customers and acting … as the service’s technical advocate within Delt. Working with IT leaders throughout Delt they will develop an intimate knowledge of the services, technology and future initiatives. By developing a relationship as a trusted technical advisor within Delt, they will support Delt’s customers in the ongoing development and … s Technology Strategy and Roadmap. Using that knowledge to both shape delivery activity and inform the development of Delt’s Technology roadmap. As the serviceowner within Delt you will be empowered to ensure the solutions we deliver are secure, standardised, simplified, available, flexible and efficient meeting servicemore »
Responsibilities: Act as the overall owner of Monitoring services, ensuring their reliability, availability, and quality. Establish and enforce operational processes and procedures for effective use of monitoring tools. Coordinate with stakeholders to identify and prioritize monitoring requirements, and ensure appropriate actions are taken. Frequently review monitoring thresholds, settings and … on monitoring tools and methodologies. Ensure that monitoring services meet business requirements and contractual obligations. Analyze Events and Incidents performance and make recommendations for service improvements. Continuously improve monitoring capabilities and ensure adherence to industry best practices. Your Profile Requirements: Bachelor's or Master's degree in Computer Science more »
impact they have to the business and which are most important. Responsibilities Take ownership of the budget and allocate funding to areas of the service based on your decision with what needs to be prioritised. Operate at scale and provide the connection betwen multidisciplinary business areas and stakeholders. Ensure more »
impact they have to the business and which are most important. Responsibilities Take ownership of the budget and allocate funding to areas of the service based on your decision with w... more »
impact they have to the business and which are most important. Responsibilities Take ownership of the budget and allocate funding to areas of the service based on your decision with w... APCT1_UKTJ more »
London, England, United Kingdom Hybrid / WFH Options
Oracle
to improve care and advance decision-making around health and well-being. As a global leader we’re looking for a Senior Support Services Owner to drive success as part of our Service Management team. Join us and create the future. Thrive in this crucial role! What you … Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams. Responsible for ensuring client satisfaction and achieving service level targets. Manage client service request escalations and advance them as appropriate. Obtain approvals for change requests, prepare documentation, lead weekly client change …/Account management Knowledge of ITIL Functions specific to Change Management Fluent in English Expectations: Travel up to 25% Willing to be on-call servicemore »
Slough, Berkshire, South East, United Kingdom Hybrid / WFH Options
Eaton
For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the … Netherlands - Hengelo, Belgium - Groot-Bijgaarden, Spain - Barcelona, Sweden -Stockholm, Finland - Espoo, Germany - Bonn, Italy - Milan and Hungary Budapest. It is reporting to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate … prior to implementation Capture Voice of the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer more »
For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the more »