Service Performance Analyst
- Hiring Organisation
- Adroit People Ltd
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Permanent
- Salary
- £70,000
Greetings!AdroitPeopleiscurrentlyhiring Role: Service Performance Analyst Duration: 1 Year FTC Location: Glasgow, UK Hybrid 3 DAYS/WEEK Keywords; MTTR/MTBF, Service Performance,CAB Job Spec Purpose: Monitor day-to-day service performance and provide actionable insights across Incidents, Service Requests … rate, and defect trends; flag risks and emerging patterns. Maintain and improve operational dashboards; ensure data freshness, accuracy, and availability. Produce weekly/monthly performance packs and ad-hoc analyses for service reviews and CSI actions. Investigate breaches/outliers; recommend corrective actions and continuous improvement opportunities. Harmonize ...