Services Support Manager Jobs

Essentially your background will be running a front-line 1st/2nd Line ITIL Service Desk environment having come from a technical & support background. You will not be a ITIL text book theorist, but somebody that has real world experience of high-pressure ITIL Incident, Problem & Change Management environments... Yes, ITIL...

34,565 - £40,046 per annum 37 hours per week. Reporting to the Head of ICT Operations the ICT Service Support Manager will lead the team which provides the 2nd tier of support for any type of IT/IS and AV query or problem reported by University Staff or students...

Key Skills. Management of a service desk, or similar. ITIL certification. Experience interrogating reports and analysing improvements. Excellent customer service skills. Change/Problem Management. Software such as Excel and ITSM tool to generate reports and interrogate data. Desirable Skills. Remedy, or similar. Experience using data and reporting to implement improvements...

You need experience of managing a service desk in professional services environment at 1st & 2nd line, a technical background, ie knowledge of Active Directory, Microsoft Exchange and Windows 8, SCCM, previous experience of creating processes and procedures, ITIL v3 Foundation certification, ideally v3 Practitioner, evidence of driving a "customer excellence"...

Acknowledge & respond to Requests (verbally & in writing), whilst maintaining a fast response rate according to agreed SLA’s... Keep in line with SOx procedure, mitigating against non-compliance issues. Tech Skills: Windows 7 / 8. Active Directory... MS Office ‘10-‘13. iPhone / Android / Blackberry. LANDesk... Cisco Call Manager Software... Requirements: Previous...