Services Support Manager Jobs

Due to expansion, the organisation now have need of a fully structured ITIL Service Desk and Support team... You will have experience of Managing an internal Service Desk environment with an expert knowledge of ITIL frameworks. You will have experience of continuous service improvement following ITIL best practice... You will...

You will be accountable for the following - -Managing, mentoring and coaching a team of Service Support Analysts to provide direction and structure to the ITIL life cycle and the part they play in it... -Implement incident management processes which include incident detection and recording, classification and initial support, investigation and...