Services Support Manager Jobs

Responsibilities include: - Service Desk Management (offering both remote and deskside support) - Incident Management and Coordination - Review and develop processes to reflect changing needs of the firm and to improve service delivery performance - Performance Management and Skills Development of team members - Coaching & Mentoring staff - Business Engagement; manage expectations and deal with...

As negotiation of SLA's is dealt with by individual technical heads of department (for e.g. hosting services, telecoms, and so on) this Service Delivery Management role is more focused on ensuring the smooth running of the services provided and smooth supply of IT products required by the business...