Deputy Director - Enterprise Live Service - Belfast
belfast, antrim, united kingdom
HMRC
wide live service strategy, drive a step change in operational processes and governance, and champion a reliability-focused culture. You will direct a large team, own key technologies like ServiceNow, and act as a strategic advisor to the highest levels of leadership, ensuring that every decision supports an 'always on, always working' digital experience. Job description Develop & Manage Live Service … within ELS. The role requires an understanding of modern change practices (e.g., canary deploys, feature flagging) to increase speed while managing risk. You will also own and direct the ServiceNow platform roadmap, promoting 'citizen development' and effective IT Asset Management (ITAM). Influence and Advise Senior Leadership: Advise the CDIO Senior Leadership Team (SLT) and the CIO Director General on More ❯
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