1st Line Support - Android Smartphones
Warwick, Warwickshire, West Midlands, United Kingdom
Universal Business Team
Description We are looking for a Android Smartphone Support Technician to join our Customer Service Team based in our modern offices between Warwick and Leamington Spa. UBT are a global not-for-profit organisation providing business consultancy services to a client base spread across 19 countries in Europe, North America … The team respond to a wide range of calls and emails and this role will focus on solving/managing all mobile phone/smartphone issues and support inquiries. Key Duties and Responsibilities: Identify Potential Lead and then convert it by passing to the relevant teams. Respond in a timely … of enthusiasm and urgency appropriate to customer expectations. Make outbound phone calls to customers where needed for customer support and/or data checking. Smartphone hardware and software support including warranty support with manufacture Frontline customer support & general advice (incoming calls and emails). Accurately interpret company policies and procedures more »
Employment Type: Permanent
Salary: £30,000
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