1 of 1 Social Skills Jobs in Accrington

effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. Stakeholder Engagement & Communication: Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. Produce clear, data-driven status reports and executive dashboards tailored for the UK … UK operations. Key Relationships VP of IT – EMEA UK Country Manager UK IT Manager & Help Desk Team Development partners (internal & external) supporting UK systems UK Franchise partners & store owners Skills & Experience Proven track record of 7+ years in IT business analysis, product ownership, or IT governance roles, ideally within multi-site or franchise organisations operating in the UK. Demonstrable … awareness of UX/UI best practices. Hands-on experience establishing and embedding IT governance frameworks (including release, testing, and security) within an organisation. Excellent stakeholder management, facilitation, and communication skills, comfortable interacting at all levels within a UK business structure. Highly analytical mindset with a strong ability to clearly link technology initiatives to key commercial KPIs (e.g., sales More ❯