Skype for Business Microsoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint) Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint) Additional desirable skills: Experience with Softwaredeployment and packing solutions in both Windows and Linux VMware IP Telephony Platforms (MITEL and Cisco) Supporting and configuring mobile devices (Apple, Android more »
cloud services, as well as wide exposure on various technologies and tools our clients use. Role Responsibilities: Assist the technical onboarding specialist with our softwaredeployment and installation to new customers, including understanding their network and environment to ensure seamless Integration. Provide guidance in set up and configuration … of software in line with their specifications. Troubleshoot and debug software issues to ensure optimal performance and reliability. Act as the first point of contact for customers seeking technical assistance over the phone, email or chat. Qualifying, assigning, and documenting the problems raised by customers into service tickets. more »
