Service Delivery Manager (Based in Whitehaven, Cumbria)
- Location
- Dartford, England, United Kingdom
line with contractual obligations, service levels and business objectives. Acting as a trusted customer advocate and key escalation point, the role leads performance management, stakeholder engagement, continuous improvement and effective day-to-day service governance across on-site and remote teams. Key leadership and service delivery responsibilities Lead … operational teams, creating a positive, accountable and customer-focused culture across Onsite Services, field, campus and support functions. Provide clear direction, coaching and performance management, ensuring team capability, conduct, training and development support effective service delivery. Act as the primary leadership escalation point for customers, internal stakeholders and delivery ...