Working as an R&D Support Liaison you will be the link between the KCS Support Department and the KCS R&D Department, providing a two-way channel of communication, knowledge, information and support. Responsibilities will also extend to provide the same links for KCS, PSG and supporting … with critical Bugs and escalations, onboarding and upskilling R&D recruits and some QA Testing. This role will provide an early response back to Support with regards to Bugs and queries, enabling them to deliver a more timely and efficient service to the customer as well as supporting the … expected to undertake a wide range of activities and your responsibilities will include:Vetting Bugs logged on behalf of customers to ensure by KCS Support or KCS PSGApplying business knowledge to provide feedback that can be shared with customersSupport the K8 Delivery Managers with Bug management and communications outside more »
NOW BUILDING, HERE & NOW, THAMES VALLEY PARK, READING, England
FSP
This is an exciting opportunity to join our growing Managed Services team. You will work closely with our clients to deliver, support, and maintain high quality cloud-based solutions to help customers become more successful. This role is ideal for people passionate about creatively solving problems and delivering outstanding … as part of the wider FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients. Support and manage incidents and service requests. Produce technical, and ‘end-user friendly’ knowledge guidance & documentation. Stay up to date with the latest technology developments … promote these within your interactions with the team and our clients. Contribute to initiatives and share knowledge as part of the FSP technical community. Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working more »
growing overseas sales. As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high-performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a global scale. The Commercial Software … Support Department assists customers with queries and problems relating to the KCS application software post-implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training. Key Responsibilities:Pro-actively taking ownership of a wide variety of calls … actions undertaken Regularly updating customers regarding the status of their callsEffectively handling complaints and call escalation requests from customers Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests etc.Assisting more »
