11 of 11 Support Analyst Jobs in the East Midlands

Systems Support Analyst Location – Nottingham, East Midlands Salary – 35k + Bonus opportunities, 35-hour work week with flexible working We’re looking for a proactive Systems Support Analyst to maintain and enhance our client’s case management system. The ideal System Support analyst/Application Support Analyst will ensure seamless system performance … safeguard data, and support users to maximise efficiency and compliance. Key Responsibilities for this Systems Support role/Application Support Analyst: Maintain and configure system settings, servers, and software updates. Manage user roles, permissions, and access security. Monitor performance, troubleshoot issues, and ensure system stability. Oversee data backup, restoration, and retention processes. Optimise workflows and automate … tasks for improved efficiency. Provide user support, training, and technical troubleshooting. Ensure regulatory compliance with full auditing capabilities. Essential Skills: Strong technical expertise across system maintenance, configuration, and support. Excellent communication skills are essential as you will liaise with stakeholders, understand their needs, and provide effective solutions to improve the running of their case management system. If you’re More ❯

Support Analyst, 1st line, Service Desk, Healthcare COR7353 This is a great opportunity for an enthusiastic and personable 1st Line Support Analyst or Service Desk Analyst, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. The Role Working in a sector that is truly rewarding, the … Support Analyst/Service Desk Analyst will be joining a welcoming, structured support team providing a true support service to approximately 3,500 staff spread across various sites throughout the Home Counties. Working from home 3 days a week and in the Lincoln-based head office for the rest of the time, the Support Analyst/Service Desk Analyst, will also need to be willing to travel to additional sites from time-to-time as required. Benefits Up to 28 days' holiday 6% pension contribution Life assurance What do I need? My client is keen to find a Support Analyst/Service Desk Analyst with skills/experience More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging … technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities * Batch Monitoring … achieved. * Patch Management. * Increase the First Time Fix rate. * Adhere to escalation procedures. * Assist with technical escalations for other team members. * Monitor call queue and follow up with specialist support teams for resolution. The Requirements * Security (SC Clearance) or able to achieve. * A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. * Some Infrastructure More ❯

early-career IT professional ready to launch your career in a professional services environment? A well-established legal group in Northampton is seeking a motivated and technically curious IT Support Analyst to join their internal IT team. This is an ideal opportunity for a 1st or 2nd jobber looking to gain hands-on experience supporting users in a … Microsoft Azure and Office 365 ecosystem, while developing a strong foundation in enterprise IT. Key Responsibilities • Provide 1st and 2nd line support to staff across the firm, resolving hardware, software, and network issues • Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive • Assist with Azure Active Directory tasks such as user provisioning and access control • Troubleshoot Windows … necessary • Contribute to internal documentation and process improvements What You’ll Bring • A degree in Computer Science, IT, or a related field—or equivalent practical experience • Exposure to IT support through internships, university projects, or a previous role • Familiarity with Microsoft Azure and Office 365 (training provided) • Strong communication skills and a methodical, customer-focused approach • Eagerness to learn More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify More ❯

Senior Applications Analyst - Loughborough (Hybrid) £40,000 - £50,000 Role: We're seeking a Senior Applications Analyst to lead the support, development, and optimisation our client's organisation's critical application and infrastructure estate. You'll take ownership of complex systems, drive key upgrade projects, and play a pivotal role in service improvement ensuring that the systems … You'll be a trusted technical advisor, collaborating closely with IT leadership and business stakeholders. Key Responsibilities: Act as SME for application services, delivering advanced 2nd/3rd line support across Windows Server, business systems, and cloud platforms (Azure/365). Lead and deliver major software upgrades, system integrations and migration, working with project teams and senior stakeholders. … maintain comprehensive technical documentation, knowledge base articles, and asset records. Build strong relationships with senior users, suppliers, and third parties to resolve incidents and deliver service improvements. Mentor and support junior analysts, sharing knowledge and best practice. Participate in an on-call rota (with enhanced allowance) to ensure 24/7 service continuity. Ideal Candidate: Significant 2nd/3rd More ❯

IR35 via umbrella Duration: 3 months+ This role requires SC Clearance please do not apply if you do not have SC Clearance. A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk Mobile Team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am … 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. More ❯

Are you looking to develop your IT Support career? Would you like to work on more complex issues without having to pass them on so quickly? Learn from others? If you have 12+ months of IT helpdesk experience and are looking for a role with a leading enterprise organisation where internal progression is encouraged, then keep reading – we may … have the perfect match for you. You’d be joining a really friendly and collaborative IT team based in Hinckley, Leicestershire who support users nationwide. It’s a hybrid role 3 days in the office, 2 from home. You will provide a single point of contact for internal users across the UK for support with broad technologies covering … Azure cloud, Networking, Telephony, Software applications, and much more. You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. The difference here is you'll have more time and the ability to work on things more deeply. You will have full ownership of More ❯

Are you looking to develop your IT Support career? Would you like to work on more complex issues without having to pass them on so quickly? Learn from others? If you have 12+ months of IT helpdesk experience and are looking for a role with a leading enterprise organisation where internal progression is encouraged, then keep reading we may … have the perfect match for you. You d be joining a really friendly and collaborative IT team based in Hinckley, Leicestershire who support users nationwide. It s a hybrid role 3 days in the office, 2 from home. You will provide a single point of contact for internal users across the UK for support with broad technologies covering … Azure cloud, Networking, Telephony, Software applications, and much more. You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. The difference here is you'll have more time and the ability to work on things more deeply. You will have full ownership of More ❯

Help Desk Support Analysts – Prestigious Nottingham Client One of Nottingham’s finest and ‘most-rewarding’ employers, my client has a pedigree that spans 100+ years. Their sector is buoyant, and the business continues to go from strength-to-strength, which continues to create range of exciting opportunities for candidates at all levels. We have a long-term opportunity for … support analysts with a solid grounding in 1st/2nd line support to form part of their long-established IT Service Desk, managing phone calls, e-mail and remote queries. The successful candidate will ideally have experience of, or gain experience across a range of technology, including the following: ·Active Directory and Exchange ·Windows 10 ·Microsoft Office/… un-doubted opportunity to work on exciting projects and with the latest technology for a prestigious client. Please forward your most recent CV for consideration. 1st/2nd/SUPPORT/EXCHANGE/ACTIVE DIRECTORY/O365/WINDOWS/SCCM/NOTTINGHAM/LEICESTER/MIDLANDS/ITIL/1st/2nd/SUPPORT/EXCHANGE/ More ❯