1 to 25 of 31 Support Analyst Jobs in the East Midlands

We are seeking an Infrastructure Engineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment, and takes pride in ensuring reliable internal … IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve technical issues related to Dynamics 365 CRM. … Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. * Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute to More ❯

fantastic environment for tech development, with major projects lined up for 2025 and a strong commitment to investing in cutting-edge solutions. Responsibilities Deliver prompt and effective 1st line support across server/desktop OS, hardware, software, networks, and backups. Assist with hardware/software roll outs, including travel and overnight stays across the UK. Qualifications 3+ years in … IT Support/1st/2nd Line/Help desk/Service Desk Router, firewall, Wi-Fi, and switch configuration Strong knowledge of Windows Desktop and Server OS (2012–2025) Microsoft Exchange (on-prem and hosted) Networking fundamentals (TCP/IP, DNS, DHCP) Backup and disaster recovery tools Full UK driving licence Required Skills Familiarity with ITIL practices Preferred … and Media, Information Services, and IT Services and IT Consulting Referrals increase your chances of interviewing at Genesis Technology Services Limited by 2x Get notified about new Information Technology Support Analyst jobs in Northampton, England, United Kingdom . Northampton, England, United Kingdom 2 days ago Rushden, England, United Kingdom 1 day ago Wellingborough, England, United Kingdom 2 weeks More ❯

IT Systems Developer/User Support Analyst Join to apply for the IT Systems Developer/User Support Analyst role at Howmet Aerospace IT Systems Developer/User Support Analyst 6 hours ago Be among the first 25 applicants Join to apply for the IT Systems Developer/User Support Analyst role … the global organization to deliver policy and compliance. High expectations in a challenging, process-driven environment. Contribute to team objectives, deliver as an individual and part of the team, support the company's "ever green" strategy, and assist with internal audits. Main Purpose of Job Developer We are seeking a skilled Software Developer and Report Writer responsible for designing … and tools like .NET. Understanding of databases and data structures, especially SQL. Knowledge of version control systems such as Surround. Strong problem-solving, analytical, communication, and teamwork skills. User Support Assist in setting up new user accounts and provide orientation on computer systems and software applications. Maintain knowledge of IT support tools, technologies, and procedures within the organization. More ❯

Senior Applications Analyst - Loughborough (Hybrid) £40,000 - £50,000 Role: We're seeking a Senior Applications Analyst to lead the support, development, and optimisation our client's organisation's critical application and infrastructure estate. You'll take ownership of complex systems, drive key upgrade projects, and play a pivotal role in service improvement ensuring that the systems … You'll be a trusted technical advisor, collaborating closely with IT leadership and business stakeholders. Key Responsibilities: Act as SME for application services, delivering advanced 2nd/3rd line support across Windows Server, business systems, and cloud platforms (Azure/365). Lead and deliver major software upgrades, system integrations and migration, working with project teams and senior stakeholders. … maintain comprehensive technical documentation, knowledge base articles, and asset records. Build strong relationships with senior users, suppliers, and third parties to resolve incidents and deliver service improvements. Mentor and support junior analysts, sharing knowledge and best practice. Participate in an on-call rota (with enhanced allowance) to ensure 24/7 service continuity. Ideal Candidate: Significant 2nd/3rd More ❯

Join our Team as an IT Support Analyst Location: Leicester Salary: Competitive Hours: Mon-Fri shifts between 7:30am and 6pm About the role: As an IT Support Analyst at Onecom, you'll offer remote and on-site support for Macs, PCs, servers, Microsoft 365, and various associated software. You'll handle multiple service requests … and software knowledge Good understanding of routing and firewalls Good understanding of cyber security best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and … assurance Rewards : Quarterly and annual employee awards, discounts on tech Socials : All-expenses-paid company events Development : In-House Training Academy Wellbeing : 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider More ❯

A leading MS partner is seeking a Infrastructure Support Analyst to support their on-premise infrastructure and Dynamics 365 applications. This role is split between 60% supporting D365 applications and 40% supporting on-site infrastructure. The role is working fully in office with some potential flexability. Responsibilities: Application Support (approx. 60%) Provide 1st and 2nd line … support for Microsoft Dynamics 365 applications (internal and external users). Diagnose and resolve technical issues related to Dynamics 365 CRM. Escalate complex cases, ensuring accurate and complete documentation is maintained. Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. … of their tickets and receive clear, professional communication. Identify recurring issues and contribute to process improvements and knowledge base documentation. Contribute to team meetings and share insight on client support trends or platform improvements. Infrastructure Support (approx. 40%) Maintain and support internal IT infrastructure including networks, laptops, desktops, printers, and display equipment. Prepare and provision IT equipment More ❯

Second Line Support Analyst Location: Nottingham (fully onsite) Salary: £28,000 - £31,000 Clearance: SC Cleared or eligible Shifts: 24/7 rotating pattern A well-established IT services provider is seeking several Second Line Support Analysts to join its Technical Operations Command Centre in Nottingham. These roles come as part of a significant expansion following a … and offer the opportunity to work in a dynamic, fast-paced 24/7 environment. This is a fully on-site role and would suit candidates with prior infrastructure support experience who are looking to develop their skills in a secure, enterprise-grade setting. Key Responsibilities Deliver 2nd line support across a broad range of IT infrastructure technologies … Monitor alerts and events, manage batch processing, and respond proactively to incidents Work to meet SLAs through timely resolution of technical issues Support change requests, patching, and technical escalations Maintain detailed records using call and incident management systems Collaborate with peers to improve operational efficiency and service quality Essential: SC clearance or eligibility to obtain Hands-on experience or More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify More ❯

Social network you want to login/join with: Information Technology Support Analyst, Hinckley Client: Nicoll Curtin Location: Hinckley, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 26.06.2025 Expiry Date: 10.08.2025 Job Description: Ready to launch your IT career? We’re looking for a dynamic and eager-to-learn IT Support Analyst to join a fast-growing print and decoration business based in Hinckley . The company operates one of the UK’s most advanced production facilities and supports high-volume work for major brands in fashion, film, sports, and music. This is a junior role , ideal for someone with 6–12 months of experience who’s ready to … grow quickly and gain broad exposure to support and project work. About You You’re tech-savvy, curious, and a natural problem solver. You have some hands-on experience with Windows 10/11, Active Directory, and basic networking. You’re comfortable being the first point of contact, communicating clearly and confidently. You want more than a service desk More ❯

Service Desk Analyst - Derbyshire Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. £25,000 salary (negotiable), on site in Derbyshire Shift Patterns (6am-2pm, 9am-5pm, 11am-7pm (work remotley)) - The ability to drive and have your own vehicle will be essential for onsite shifts. To apply … the first port of call for the companies users when having technical issues, this requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on so a willingness to learn quickly is essential. … What you need. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting (preferred) Good communication skills. Be able to get to site. UK citizenship. To apply. Please either apply through this advert or emailing me directly via . For further information More ❯

Role: IT Application Support Analyst, Contract Location: Leicester (4 days a week onsite) Rate: £250pd - £300pd (Inside IR35) Duration: 6-month initial term The Contract: We are recruiting an Application Support Analyst for an iconic UK brand, to provide 2nd line support on various business applications. This multi-£bn turnover business are going through a More ❯

2nd/3rd Line Application Support Analyst - Leicester Salary £45,000 Location : Leicester (3 days a week in office) About the Role We're looking for an experienced and technically confident 2nd/3rd Line Application Support Analyst to support a suite of critical legacy business applications. In this role, you'll play a key … deep into long-standing applications that remain essential to business operations. With progressional pathway to lead/management of the team. Key Responsibilities Provide advanced 2nd and 3rd line support for a portfolio of legacy and core business applications. Troubleshoot and resolve complex incidents, performance issues, and data-related problems. Write and optimise SQL queries to support investigations … reporting, and data integrity checks. Collaborate with internal teams and third-party vendors to manage application bugs, patches, and upgrades. Maintain application documentation, support runbooks, and knowledge base articles. Support data extracts, integrations, and application configuration where required. Assist with planning and executing the decommissioning or migration of legacy systems. Participate in change management and release processes to More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging … technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring … achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure More ❯

Level 3 Digital Support Technician Company: VISAV Limited Office Address: Sherwood Business Centre, 616a-620a Mansfield Road, Nottingham, NG5 2GA Working hours: Monday to Friday, 09:00-17:00 Salary: £7.80 per hour not including lunches £15,210 PA Please contact SeanHove@bpp.com or call 01133 500 333 About the company: VISAV is a small software solutions company primarily … developing and supporting the Neighbourhood Alert messaging and engagement system used by many UK Police forces and other partners across the UK. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated Software Support Analyst. Brief job description: As a Software Support Analyst you … development team in order for fixes to be implemented. Your duties and responsibilities in this role will consist of: Help-desk duties Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues. Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system. Ensure More ❯

Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 72191f527689 Job Views: 11 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: Senior Application Support Analyst (Fixed Term) - Hybrid Working based in Derby Permanent - 37 hours per week - Monday - Friday Hybrid working model Salary up to £45,295 This is a rare opportunity … inclusivity and care, we work collaboratively to improve the wellbeing of our residents, colleagues, customers and communities. About the role We are seeking a skilled and experienced Senior Application Support Analyst initially on a 24-months fixed term contract basis to be part initiatives of our programme of change. This role will sit as part of the IT … new solution requests to determine product suitability in line with existing or future functionality. Accountable for working closely with operational services and managers to understand their requirements, deliver ongoing support and continuous improvements in line with business-critical processes. Ensure their needs are met and delivered through analysis of process and production of supporting IT and project governance. Assist More ❯

Job Purpose ? To provide Technical IT support to users of ICS services from first point of contact to incident resolution ? To identify, diagnose, resolve and document technical IT problems and incidents ? Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. To take responsibility for, document and resolve or … and escalating IT Data and Cyber Security issues. 6. As part of the Service Desk team be prepared to work on a rotational basis for technical front line telephone support, onsite jobs and remote support within the Service desk operational hours. 7. Contribute towards the accurate recording of the ICS asset data by completing the appropriate documentation and … submit knowledgebase documentation. 9. Where required, monitor system performance and manage the process of automated and other operational requests and book and dispatch any generated outputs as required IT Support Analyst IT Support Analyst IT Support Analyst IT Support Analyst IT Support Analyst More ❯

We’re Hiring: Business Systems Support Analyst 📍 UK-Based | 💰 £35,000 per year Are you passionate about making systems run smoother and smarter? We’re on the lookout for a Business Systems Support Analyst with hands-on experience in Microsoft Dynamics 365 Business Central to join our growing team. You’ll be the go-to person … for Business Central support—ensuring everything runs efficiently while collaborating with IT, finance, and operations teams. If you're proactive, detail-oriented, and excited about optimizing systems and processes, we want to hear from you. 🔧 What You’ll Be Doing: Provide 1st and 2nd line support for Microsoft Dynamics 365 Business Central (BC) —from troubleshooting user issues to … managing data, permissions, and configuration. Support multiple UK-based entities and locations. Manage and track support tickets through the internal helpdesk. Work cross-functionally with teams (finance, operations, etc.) to understand needs and deliver smart solutions. Assist in system configuration, testing, deployment, and documentation. Deliver training and onboarding for new users—ensuring best practices are followed. Support More ❯

To have a discussion regarding the role, please contact Craig on 07483 097939 . The IT Support Analyst will deliver prompt and effective resolutions to technical issues or queries faced by colleagues, ensuring that more complex issues are escalated to senior colleagues, technicians, or third parties. They will follow organisational and departmental policies & procedures. They will provide an … effective service to the organisation in hardware configurations and asset management. You will: Provide ongoing support to the Digital Services Team in resolving IT issues/tickets. Provide end-user technical support and maintenance (hardware and software) on all desktop systems, printers, telephones, mobiles, and other peripheral devices. Assist with the rollout of major software and hardware upgrades. … Troubleshoot systems, telecoms, and network problems, diagnosing and solving hardware/software faults. Support and administer the Office 365 desktop environment. Manage devices through P3 device management solutions. Maintain the Helpdesk system, recording appropriate information for fault incidents and reporting. Keep users and stakeholders updated on ticket statuses promptly. Determine users’ needs and work with team members to resolve More ❯

Job Purpose To provide Technical IT support to users of ICS services from first point of contact to incident resolution. To identify, diagnose, resolve, and document technical IT problems and incidents. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities To take responsibility for, document, and resolve or escalate … customers on breached calls. Log, report, and escalate IT Data and Cyber Security issues. Participate in the Service Desk team, working on a rotational basis for technical frontline telephone support, onsite jobs, and remote support within operational hours. Contribute to accurate recording of ICS asset data by completing documentation and managing the ICS storeroom. Utilize Service Management software More ❯

Support the UK's most automated distribution centre with 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting … a highly automated distribution centre. You’ll be the first line of support for hardware, systems, and shift teams – a key contact when warehouse operations need IT expertise. This role is ideal for you if: You’ve worked in a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You’re … tech-led warehouse environment. You’re comfortable with automation vendors, or eager to learn the systems that power them. What you’ll be doing: Providing on-site 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts More ❯

Job Title: SAP Systems Support Analyst (3 month initial contract, view to extend) Salary: £375 - £500/Day Location: Nottingham, Nottinghamshire, UK Our client, a well-established, family-owned company in the retail and logistics industry, is seeking an SAP Systems Support Analyst to support their growth and operational efficiency. Known for their extensive product … portfolio and customer-first approach, they operate across multiple divisions, making significant impacts in their field. About the Role: The SAP Systems Support Analyst will work across the group to support and develop IT and reporting systems. This includes supporting and implementing SAP B1, ERP management, and collaborating with stakeholders to drive efficiency improvements in a fast … paced environment. Key Responsibilities: - Support and develop ERP systems, including SAP Business One.- Develop and maintain the PowerBI platform, delivering critical business insights.- Improve business processes using technical solutions.- Lead security improvements and maintain effective documentation.- Support users across departments and deputize for the Group Head of IT as needed. Key Skills: - Experience with ERP systems (SAP B1 More ❯

Job Title: SAP Systems Support Analyst Salary: £45,000 - £55,000 Benefits: 32 Days Holiday, Private Healthcare, Private Pension Scheme, Company Bonus, Flexible Working Location: Nottingham, Nottinghamshire, UK Our client, a well-established, family-owned company in the retail and logistics industry, is seeking an SAP Systems Support Analyst to support their growth and operational … efficiency. Known for their extensive product portfolio and customer-first approach, they operate across multiple divisions, making significant impacts in their field. About the Role: The SAP Systems Support Analyst will work across the group to support and develop IT and reporting systems. This includes supporting and implementing SAP B1, ERP management, and collaborating with stakeholders to … drive efficiency improvements in a fast-paced environment. Key Responsibilities: - Support and develop ERP systems, including SAP Business One. - Develop and maintain the PowerBI platform, delivering critical business insights. - Improve business processes using technical solutions. - Lead security improvements and maintain effective documentation. - Support users across departments and deputize for the Group Head of IT as needed. Key Skills More ❯

ERP Systems Support Analyst (Microsoft Dynamics 365) Job Description Brilliant opportunity to join the IT systems team within a well established, multi-national manufacturing group. My client is going through an exciting period of digital transformation, with a host of exciting projects planned surrounding their business critical ERP solution, Microsoft Dynamics 365 Business Central. They are seeking an … enthusiastic ERP support analyst, with skills in manufacturing business process, to get involved in supporting the day to day maintenance and optimisation of the system - as well as concurrently process improvement projects over the coming years. If you have prior experience supporting ERP business systems, and seeking a fresh challenge to build on your skills in a like … minded, team environment, this could be the role for you! Role & Responsibilities Day to day support of my clients Microsoft Dynamics/ERP systems (1st/2nd line) Install & testing of new system advancements Reporting utilising Power BI User training and go-live support Analysis/requirement gathering for process improvements Skills & Qualifications Proven experience in ERP or More ❯

exciting period of digital transformation, with a host of exciting projects planned surrounding their business critical ERP solution, Microsoft Dynamics 365 Business Central. They are seeking an enthusiastic ERP support analyst, with skills in manufacturing business process, to get involved in supporting the day to day maintenance and optimisation of the system - as well as concurrently process improvement … systems, and seeking a fresh challenge to build on your skills in a like minded, team environment, this could be the role for you! Role & Responsibilities Day to day support of my clients Microsoft Dynamics/ERP systems (1st/2nd line) Install & testing of new system advancements Reporting utilising Power BI User training and go-live support Analysis/requirement gathering for process improvements Skills & Qualifications Proven experience in ERP or CRM systems support analysis (preferably Microsoft Dynamics 365 Business Central, Dynamics NAV) Strong end to end support skill set - able to analyse, troubleshoot support issues to resolution Experience across functional project life cycle tasks (eg analysis, config, testing, training) Reporting/Power More ❯