2 Support Engineer Jobs in Bolton

and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: ** Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. ** Record all support requests in service desk system and ensure timely … resolution within SLA. ** Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. ** Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. ** Communicate with third-party suppliers to ensure service delivery. ** Proactively monitor and update IT systems and respond to potential … products and escalate complex issues to the senior team. ** Manage and implement client infrastructure projects, and plan effectively. ** Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: ** Proficient in Windows based issues and can solve independently ** Good General IT Knowledge more »