2 Support Engineer Jobs in Hounslow

Responsibilities: The Desktop Support Engineer will be responsible for supporting all end users relating to hardware and software. Managing Incident and Task queues (Servicenow) troubleshooting and managing relatively simple hardware and work setting issues ensuring incident and task records are updated along with communicating the end user. Imaging … and rebuilt or disposed of accordingly. Undertaking Antivirus scanning and removing any items raised by security. Recognizing and escalating more difficult problems to appropriate support groups Skills: Experience in Servicenow ITSM for Incident/Request and Asset Management 2+ years of experience in Microsoft Windows desktop level 1 support 2+ years of providing support as a Desktop Support/Technical Remote Support, providing End User Support and Customer Service Experience of working in a medium/large corporate environment Must be able to be both a team player and be able to provide exemplary more »

Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of administering … and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence of … prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation. You will work alongside the rest of the support team, reporting into the Service Delivery Manager, supporting multiple clients. You will be given full training on every aspect of the role. This role more »