1st Line Support Engineer
Kettering, England, United Kingdom
DigiTech Resourcing
1st/First Line Support Engineer Hybrid - Kettering £23,000 - £27,000 Digitech are partnered exclusively with a fast-growing and innovative MSP. They have employed over 60 people within the technical team in the past 3 years and have no signs of slowing down. After a successful … and with plans to onboard multiple new clients in the coming months, they are seeking multiple 1st Line Support Engineers to join the team. Responsibilities: Provide assistance to users through phone, in-person interactions, email, or by utilising a ticket management system. Offer support for computers, laptops, tablets … switches, smartphones, and various applications. Elevate issues to the appropriate support team as necessary. Conduct trend analysis to aid in the identification of problems. Collaborate with external vendors and third parties to support incident and TPM resolution. Requirements: 3+ years of experience in a 1st Line Support more »
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