Our client is a leading global IT Solutions provider who are seeking to recruit a Customer SupportEngineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help … assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the … below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute more »
Belfast, County Antrim, Northern Ireland, United Kingdom
People Source Consulting
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer SupportEngineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help … assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the … below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute more »
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
People Source Consulting
Technical Customer SupportEngineer | Belfast | PAYE Contract (18 Months) | £25,000 - £35,000 People Source Consulting have partnered with a Global Client based in Belfast. Due to expansion, we are looking to speak with candidates experienced in 1st and 2nd line support across the Microsoft Stack (bonus … expectation to travel in to the Belfast office 2-3 days per week. The remainder can be worked remotely. Key Responsibilities: Ownership of customer support experience. Provide contribution to case deflection initiatives and automation. Troubleshoot and resolve technical issues for customers, following best practices. Identify cases that require escalation … to 3rd line. Create and maintain incident management requests. Key Required Experience: Support experience investigating complex Microsoft 365 issues relating to performance, administration, site configuration and customization. General understanding of Microsoft 365 administration principles. Knowledge of security compliance and identity fundamentals. Knowledge and demonstrated understanding in SharePoint and/ more »
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Lucera Financial Infrastructures
trade credit component we deliver a performant, cost effective solution to your eFX needs. Role Lucera Financial Infrastructures is hiring a Level 2 Application SupportEngineer for our Belfast office to help expand our global support footprint for our suite of our core products, used by some … of the top names in financial services. We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work … talk to people with: A passion for technology, with an ability and desire to pick up new technologies Experience of first and second level support, and client onboarding Understanding of support processes, and ability to react and adapt to changing circumstances Strong skills in Unix/Linux based more »
Belfast, City of Belfast, County Antrim, United Kingdom
Collabera Digital
Experience in a deskside/field services/site support role. Experience in field service support in a Microsoft technology environment. Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to ensure customer satisfaction. Hands on experience more »