3rd Line IT SupportEngineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT SupportEngineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support … and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT SupportEngineer will be responsible for providing 1st – 3rd Line Support and getting involved with a variety of project work. You will also … as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT SupportEngineer to either take the next step in their career or it would be a great side ways move for someone who wants more »
2nd Line IT SupportEngineer, Witney, £30,000pa - £34,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 2nd Line IT SupportEngineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support … across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Senior IT SupportEngineer and Head of IT. On a day to day basis, the successful 2nd Line IT SupportEngineer will be responsible … will include telephone, remote, and desk side support. You will also get involved with project-based work. About you: The successful 2nd Line IT SupportEngineer will need previous experience in at least a 1st/2nd line level role. Due to the level of user interaction, you more »
3rd Line SupportEngineer/Third Line SupportEngineer Location: Witney Job Type: Full-time Salary: Up to £44,000 per annum Exciting opportunity for a 3rd Line IT SupportEngineer to join an established wealth management and financial services company. This role involves … providing high-level technical support, maintaining a strong customer focus, and contributing to the development and implementation of IT infrastructure. This will be a varied role working as part of small IT Team in which you will work on wide range of IT Systems and Infrastructure, alongside day-to … performance and uptime. Serve as an effective point of contact for internal IT issues, resolving or referring to third parties as appropriate. Provide escalation support to the Helpdesk Team and cover for 1st/2nd line support. Identify areas for improvement in IT service and take responsibility for assigned more »
3rd Line IT SupportEngineer Oxfordshire/On-Site with occasional travel £40,000 - £45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time/Permanent The Role and Company My client, a well-established professional services organisation, is looking for … an experienced 3rd Line IT SupportEngineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will … order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation/cover more »
Role: 3rd Line SupportEngineer Salary: £35k - £40k Location Eynsham Summary: This is an exciting opportunity for a 3rd Line SupportEngineer to work in a Service Support Team supporting a mix of education and commercial customers. The role involves providing support for customers … should be prepared to undertake paid overtime in evenings and weekends if required. Key Responsibilities: To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating where … required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the status of each ongoing problem To support junior team members in the resolution of incidents. To more »
We are seeking an enthusiastic and organised individual to provide 3rd Line IT Support within our client's IT Support Team. Main Purpose of the Role: . Provide 3rd line support to end users and maintain a strong customer focus . Troubleshoot Incidents through to root cause … part of the IT team which currently consists of Head of IT, IT Systems Manager, 1st/2nd line Systems Engineers . Provide technical support and mentoring to other members of the team . To contribute to the development and implementation of the company strategy to support the … player who is methodical with the ability to stay calm under pressure. Reporting to the Head of IT, this role will involve both remote support with regular travel required predominantly to two sites in Oxfordshire. Occasional travel will also be required to remote offices and other locations within the more »
