2 Support Manager Jobs in Liverpool

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … working across not only the service and support teams, but also collaborating and working effectively with other business areas. This includes product, development and all technical teams. This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in product knowledge usage, configuration, deployment, and workflow. Working within support with both the Service Desk Manager more »

The Technical Support Manager has responsibility for the provisioning of technical capability within service and support teams, to provide technical investigation for non-product specific technologies within the incidents and service request management practice from services provided by System C. The Technical Support Manager is … effective working across not only the service and support teams, but also collaborating and working effectively with senior colleagues in other business areas. This includes product, development and all technical teams. This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. … In this strategic role the Technical Support Manager will be working towards medium to long-term goals, navigating complex challenges, driving innovation, adopting new technologies, or implementing best practices in IT support management. They mitigate risks by the effective identification and deployment of corrections (workaround) or corrective more »