9 of 9 Support Manager Jobs in Scotland

IT Service & Infrastructure Support Manager (Global Role) 🌍 On-site role - £50,000–£60,000 + comprehensive benefits package including bonus Are you a hands-on technical leader with a passion for service excellence and operational precision? Do you thrive in fast-paced, globally distributed environments, and bring flexibility, resilience, and a strong customer-centric mindset to everything you … do? We have an excellent opportunity for an experienced IT Service & Infrastructure Support Manager to join a dynamic and ambitious IT team. This is a high-impact, globally scoped role where no two days are the same. You'll be leading service delivery across continents, time zones, and technologies — ensuring systems and services run like clockwork while driving … ITSM consolidation is a significant bonus. Delivering timely and meaningful service reporting — including voice of the customer, process performance, ticket resolution times, and operational metrics. Maintaining face time and support coverage across shift patterns and time zones to ensure your team is engaged, supported, and aligned. Leading infrastructure and IT service projects — defining scope, building delivery plans, and collaborating More ❯

of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. We are looking for an experienced and proactive Application Support Manager to lead , develop and embed a newly formed application Support function. Bringing together a team of Support Analysts, Application Specialists and SQL developers to ensure … leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team provides support for our life and wealth business using packaged solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers … to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice, underpinning processes and development of the team to embed a new function within the More ❯

of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. We are looking for an experienced and proactive Application Support Manager to lead , develop and embed a newly formed application Support function. Bringing together a team of Support Analysts, Application Specialists and SQL developers to ensure … leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team provides support for our life and wealth business using packaged solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers … to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice, underpinning processes and development of the team to embed a new function within the More ❯

Application Support Manager Head Resourcing is proud to be working with one of Scotland’s leading mutual financial organisations, as they seek to recruit an experienced Application Support Manager to join their Glasgow-based technology team. This is a key leadership role within the business, overseeing the delivery of high-quality application support across a … internal stakeholders, developers, and third-party vendors to ensure that software applications are stable, supported, and continually improved to meet business needs. Key Responsibilities: Manage and lead the Application Support team, ensuring the effective handling of support requests across the organisation. Own and continuously improve support processes, prioritising the resolution of issues and the delivery of excellent … and ensuring high performance. Act as the escalation point for complex incidents, liaising with internal technical teams and external vendors to ensure timely resolution. Oversee routine maintenance, monitoring, and support activities for key business applications. Work collaboratively with project teams and business users to support software changes, testing, and implementation. Ensure support documentation, procedures, and reporting are More ❯

Requirements Project Planning and Management: Guide and coordinate projects, confirm requirements, resources, schedules, hardware, and performance, and work with developers to ensure successful delivery of bespoke software. Technical Guidance & Support: Understand hardware and software for note handling, analyze errors and logs to identify root causes. High communication skills: Adapt technical information for different audiences; act as the central communication … language skills. Knowledge of NCR deposit and recycler hardware/software. Qualifications & Experience Degree in a related discipline or project management. 1-3 years of related experience in technical support, development, or project management. As an NCR Atleos employee, you benefit from core offerings and optional benefits tailored to your lifestyle, including pension plans, health insurance, discounts, and more. More ❯

Social network you want to login/join with: Customer Support Manager (Technology First Company), edinburgh col-narrow-left Client: McFall Recruitment Limited Location: edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: Customer Support Manager – Fintech – Investments My … client is looking for a Customer Support Lead to manage a team and work as part of a team to ensure customer success initiatives are met to the highest standard based in Edinburgh but covering multiple locations. We’re looking for a candidate with: • A passion to drive customer success and satisfaction – you’ll be our customers’ biggest champion. … with cross-functional teams in a fast-paced environment. • Experience in working with both B2B and B2C customers. We are looking for an experienced and confident customer success/support lead who is passionate about customer success and has a track record of successfully leading and managing a customer success team. This role offers the opportunity to shape the More ❯

a learning culture within the Agile Community of Practice (and the broader organisation) including leading CoP meetings when needed Work effectively with external suppliers, departments and agencies as necessary Support digital service delivery, adhering to standards where applicable Key Applicant Requirements Strong expertise in agile concepts, techniques and products (software) development Proven track record of embedding agile practices and More ❯

Hub and System Support Manager Location: Hybrid working, at least 80% of time based in Craigmillar. Salary: £21,316 (pro rata of £31,974) Hours : 26 hours per week (full-time is 39 hours) over 4 or 5 days At the organisation they believe in a world of inclusion, free of isolation and loneliness, where a health crisis … They believe that everyone in Scotland should have access to their person-centred approach to health and wellbeing. The Role They have a vacancy for a Hub and System Support Manager. Do you have background in an administrative or leadership role? Do you have a track record of improving processes and providing a great service? Do you enjoy a … fast-paced, varied role where you can make a real difference? If so, they would love to hear from you. You will work alongside, manage and support their small, friendly Hub Support Team. You will oversee their mailbox, admin processes, administrative tasks, the development of the IT systems and provide support and supervision to the team. Responding More ❯

We have a vacancy for a Hub and System Support Manager. About Thistle At Thistle we believe in a world of inclusion, free of isolation and loneliness, where a health crisis doesn’t mean a life crisis. Our charity supports people with disabilities and long-term health conditions; to lead good lives and achieve what matters most to them. … you enjoy a fast-paced, varied role where you can make a real difference? If so, we would love to hear from you. You will work alongside, manage and support our small, friendly Hub Support Team. You will oversee our mailbox, admin processes, administrative tasks, the development of the IT systems and provide support and supervision to … competing demands of day-to-day reactive work alongside more proactive work. This role is an excellent opportunity for a motivated and enthusiastic person, who can manage competing priorities, support a team and work to deadlines. The post will involve a requirement to work with sensitive information, with a high degree of discretion. Interviews will be held on Monday More ❯